Admin Officer/ Receptionist

ROWENA DE MESA

ADMINISTRATIVE PROFESSIONAL

RECEPTIONIST OFFICE ADMINISTRATOR CUSTOMER SERVICE SPECIALIST

& PROFESSIONAL PROFILE

Highly organized and customer-focused Administrative Professional with over 20 years of

experience in administration, reception, retail operations, sales, and customer service.

Over 6 years of experience supporting business operations through office administration,

financial reconciliation, data management, reporting, and client relations. Known for strong

communication skills, attention to detail, professionalism, and the ability to manage multiple

priorities in fast-paced environments. Committed to delivering efficient administrative support

and exceptional service to clients, colleagues, and management.

CONTACT © PROFESSIONAL EXPERIENCE

ADMIN / DATA RECONCILIATION OFFICER Apr 2021 — Jun 2026

Mobile Phone Retail Business — Dubai, UAE

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AT ene Payal Reel) * Managed end-to-end administrative operations across five retail branches.

* Performed daily sales and financial reconciliation to ensure accuracy of reports and records.

linkedin.com/in/rowena-de-mesa-0921 * Prepared operational reports, managed databases, and provided insights to support

management decisions.

Umm Hurair 1, Dubai

* Processed invoices, monitored payments, and provided finance and document support.

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+ Coordinated with branch managers to ensure smooth daily operations and compliance

with company policies.

Identified and resolved discrepancies in sales and financial data, improving accuracy

SKILLS and efficiency.

Administrative Support @ RECEPTIONIST & OFFICE SECRETARY 2020 - 2021

Reception & Front Office Management La Conexion Electronic Trading LLC - Dubai, UAE

Customer Service Excellence * Greeted and assisted visitors, ensuring a professional and welcoming environment.

Pee cee * Managed incoming calls, emails, and inquiries with accuracy and efficiency.

« Maintained office supplies inventory and placed orders as needed.

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Cash Handling & POS Operations

Microsoft Office (Word, Excel, Outlook)

DreMneaene ae tet @ RECEPTIONIST & SECRETARY 2019 - 2020

PEA Foodstuff Supply Services LLC - Dubai, UAE

* Scheduled meetings, managed calendars, and handled daily correspondence.

* Ensured office security by monitoring visitor access and maintaining safety procedures

Scheduling & Calendar Management

eee ee acc Ts * Provided excellent customer service to clients and visitors in person, by phone, and email

* Managed calls and inquiries and directed them to the appropriate departments.

Organization & Time Management e “a, . ‘ ree 5 eS

* Handled administrative and clerical tasks including documentation, filing, and data entry.

basa eae * Maintained organized records of meetings, events, and office communications.

* Monitored office supplies and coordinated procurement of stocks.

is) EDUCATION @ SALES EXECUTIVE 2018 - 2019

Prestine Oceanus General Trading LLC - Dubai, UAE

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* Drove sales of accessories and components by building strong client relationships.

eeu ACES Rall + Negotiated pricing, quantities, and contract terms to close sales and secure orders.

peek) Seem teye:) * Provided detailed product knowledge to customers, ensuring informed purchasing decisions.

aio * Monitored market trends and competitor activities to support sales strate;

Pei rae elet idly ee PP ey:

ee ee ale ee) @ RECEPTIONIST & ADMIN OFFICER / REAL ESTATE ADMINISTRATIVE OFFICER Nov 2016 ~ 2020

sth ee LI.) AT World Holding ~ Dubai, UAE

* Managed front desk operations, visitor reception, phone systems, and office correspondence.

+ Handled real estate documentation, property listings, scheduling, and client support

LANGUAGES * Managed calendars, meetings, invoicing, and office reporting

* Coordinated social media and online marketing campaigns for clients.

ee ao © ADDITIONAL EXPERIENCE

a alle Private Tutorial Teacher (2014 - 2016) Personal Secretary (2013)

CET -C Coleem lly Call Center Agent — Lingo Telecom (2012 - 2013)

Cashier & Sales Associate — Rustan Commercial Corporation (2000 - 2011)

Contact this candidate