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Technical Support Sales Representative

Minneapolis, Minnesota, United States
IT Technician
February 22, 2018

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Francis S. Varney

**** **** ***. ***** ******** Park-55429 APT.202

Skepe: fvarney1


Cell Numner : 763-***-****

Career Objective

Seeking a professional career with progresssive origazation that will provide me the opportunity to demonstrate my technical skills and the abilitiy to keep growthing in the filed of information technology (IT)

Professional Summary

A goal-driven IT Technical Support Analyst with 9+ yeasr of experince in Technical Support roles raning from Desktop Suport, to Helpdesk, server support and Network - WAN/LAN/WLAN troubleshooting . Expertise in utilizing technical knwoledge to provide support and troubleshooting techniques to client, confortable operating in a wide range of platforms and environments.Open to learning new technology fast, work under little suppervision and a team player.

Work Experince

Technical User Support Analyst From 05 /2017 to present

Medtrronic ITSC- Colubiam Heights

Work within Medtronic as part of their remote support first contact resolution team to assist customers with email setup,login issues,Andriod/iphone connection issue, networking,hardware related issues.

Answered incoming calls and provide remote helpdesk Support to resolve issues on the server side and client side using retain help desk support tools.

Troubleshoot SCCM

Troubleshooting Bitlocker

Troubleshoot DDP

Install Airwatch on andriod and IOS devices

Install software applications and hardware peripherals, upgrade software and hardware devices .

Ultilize VDI over VPN with verious remote tools such as Webex, Cshae,VNC, SNAFU,EZMAC,Telnet, hyper terminal and tera term .

Complete backup and recovery procedures over the phone with cleint using remote tools.

Work with windows Operating Systems : Windows 7,8 and 10

Install and support Micsoft Office suites 2016 with Outlook 2016

Provided import for Technical document .

Providing support for filed sales representative and in office sales staff

Esclated issues where neccessary with in the code and provided feedback of work around reports regarding problems with code ; Submit Problem to be repaired and drafted instructions on how to resolve the issue in the mean

Technical Support Lead Technicain From 09/ 2016 to 05/2017

Zean -TechServices

New Hope -Minneapolis

Resolve Issues related to windows, Network Connectivity, as well as problem associated with software and hareware errors.

Maintain network security by confiuring firewall rules web content filtering, user adminstration, malware detection and prevention.

Install software applications and hardware peripherals and devices, update software and hardware devices as needed

Install and maintain local printer, setup network printer, configure printer server.

Designed and implement WAN/LAN/WLAN-, lying of cables, trunks, crimping cables edges.

insttall and terminate fiber - fusion splicing

Troubleshooting Configure Routers, Switches

Initial Cisco Switches setup

Initial Cisco router setup

Routing and routing VLAN

PC repairs and Troubleshooting

Technical Support Manager From 09 /2009- 08/ 2016

LIBTELCO(Liberia Telecommunications Corp.

Oversite responsibilty for new data custonmer, survery, deployment and maintenance.

Developed highly effective Tecnical support team that consistently took care of customer satisfaction.

Worked closely with our partners and resellers to ensure their service delivery met our high standards of support excellence.

Reviewed performance of team and conducted 1:1 coaching with team leads and front-line employees. Monitored individual performance, and delivered timely and constructive feedback to team members.

Handled customer escalations quickly and effectively


Eduecation and Trainings

Degree and Certifications


University o f Liberia

Monrovua -Liberia

BA(Sociology and Demograpgy )

2016 -2019

Amity University- Distance learning Program Sector 125, Noida, Uttar Pradesh 201313, India- ongoing

BSc.( Computer Science)


Johvic Fibertech Solutions Limited-

Certificate: (CFOT- CFOS/D/O)


Danash Academy- Accra, Ghana



Installing, Administering and maintaining windows 2003 server- Data techno, Kasoa Central, Region-Ghana

Certificate(Implementing windows Server 2003)


Data techno, Kasoa Central, Region-Ghana

Certificate( A+Hardware and N+network engineering)


Other Education and Trainings



Jiangsu Inspection and quarantine Institute of quality (JSIQ)-China

Certificate-Quaratine and Inspection


University Of Connecticut-UNESCO Chair & institute of Comporative Human Rights .



LTA/ITU,Universal Access

Liberia Telecom-LIBTELCO

Certificate of Participation


1.Clarance Diggs-Supervisor

Medtrronic ITSC- Colubiam Heights

Minnesota -Minneapolis

Mobile: 612*******


2.Mr. Victor Dennis

Verizon Network operator-Baltimore, Maryland

(Former Director of engineering LIBTELCO-Liberia)

Cell # 703*******

3.Mr. Jonathan Zean

IT Manager


Minnesota -Minneapolis

Cell # (612)***-****


Contact this candidate