Francis S. Varney
**** **** ***. ***** ******** Park-55429 APT.202
Skepe: fvarney1
Linkedin: Linkedin.com/public/Francis-Varney
Cell Numner : 763-***-**** ac4keu@r.postjobfree.com
Career Objective
Seeking a professional career with progresssive origazation that will provide me the opportunity to demonstrate my technical skills and the abilitiy to keep growthing in the filed of information technology (IT)
Professional Summary
A goal-driven IT Technical Support Analyst with 9+ yeasr of experince in Technical Support roles raning from Desktop Suport, to Helpdesk, server support and Network - WAN/LAN/WLAN troubleshooting . Expertise in utilizing technical knwoledge to provide support and troubleshooting techniques to client, confortable operating in a wide range of platforms and environments.Open to learning new technology fast, work under little suppervision and a team player.
Work Experince
Technical User Support Analyst From 05 /2017 to present
Medtrronic ITSC- Colubiam Heights
Work within Medtronic as part of their remote support first contact resolution team to assist customers with email setup,login issues,Andriod/iphone connection issue, networking,hardware related issues.
Answered incoming calls and provide remote helpdesk Support to resolve issues on the server side and client side using retain help desk support tools.
Troubleshoot SCCM
Troubleshooting Bitlocker
Troubleshoot DDP
Install Airwatch on andriod and IOS devices
Install software applications and hardware peripherals, upgrade software and hardware devices .
Ultilize VDI over VPN with verious remote tools such as Webex, Cshae,VNC, SNAFU,EZMAC,Telnet, hyper terminal and tera term .
Complete backup and recovery procedures over the phone with cleint using remote tools.
Work with windows Operating Systems : Windows 7,8 and 10
Install and support Micsoft Office suites 2016 with Outlook 2016
Provided import for Technical document .
Providing support for filed sales representative and in office sales staff
Esclated issues where neccessary with in the code and provided feedback of work around reports regarding problems with code ; Submit Problem to be repaired and drafted instructions on how to resolve the issue in the mean
Technical Support Lead Technicain From 09/ 2016 to 05/2017
Zean -TechServices
New Hope -Minneapolis
Resolve Issues related to windows, Network Connectivity, as well as problem associated with software and hareware errors.
Maintain network security by confiuring firewall rules web content filtering, user adminstration, malware detection and prevention.
Install software applications and hardware peripherals and devices, update software and hardware devices as needed
Install and maintain local printer, setup network printer, configure printer server.
Designed and implement WAN/LAN/WLAN-, lying of cables, trunks, crimping cables edges.
insttall and terminate fiber - fusion splicing
Troubleshooting Configure Routers, Switches
Initial Cisco Switches setup
Initial Cisco router setup
Routing and routing VLAN
PC repairs and Troubleshooting
Technical Support Manager From 09 /2009- 08/ 2016
LIBTELCO(Liberia Telecommunications Corp.
Oversite responsibilty for new data custonmer, survery, deployment and maintenance.
Developed highly effective Tecnical support team that consistently took care of customer satisfaction.
Worked closely with our partners and resellers to ensure their service delivery met our high standards of support excellence.
Reviewed performance of team and conducted 1:1 coaching with team leads and front-line employees. Monitored individual performance, and delivered timely and constructive feedback to team members.
Handled customer escalations quickly and effectively
Date
Eduecation and Trainings
Degree and Certifications
2010-2015
University o f Liberia
Monrovua -Liberia
BA(Sociology and Demograpgy )
2016 -2019
Amity University- Distance learning Program Sector 125, Noida, Uttar Pradesh 201313, India- ongoing
BSc.( Computer Science)
2014
Johvic Fibertech Solutions Limited- www.johvicfibertechsolutions.com
Certificate: (CFOT- CFOS/D/O)
2008
Danash Academy- Accra, Ghana
www.danash.com
CCNA
2005
Installing, Administering and maintaining windows 2003 server- Data techno, Kasoa Central, Region-Ghana
Certificate(Implementing windows Server 2003)
2005
Data techno, Kasoa Central, Region-Ghana
Certificate( A+Hardware and N+network engineering)
Date
Other Education and Trainings
Certifications
2010-2015
Jiangsu Inspection and quarantine Institute of quality (JSIQ)-China
Certificate-Quaratine and Inspection
2012
University Of Connecticut-UNESCO Chair & institute of Comporative Human Rights .
Certificate-Leadership
2009
LTA/ITU,Universal Access
Liberia Telecom-LIBTELCO
Certificate of Participation
References
1.Clarance Diggs-Supervisor
Medtrronic ITSC- Colubiam Heights
Minnesota -Minneapolis
Mobile: 612-***-****
Email: ac4keu@r.postjobfree.com
2.Mr. Victor Dennis
Verizon Network operator-Baltimore, Maryland
(Former Director of engineering LIBTELCO-Liberia)
Cell # 703-***-****
Email:ac4keu@r.postjobfree.com
3.Mr. Jonathan Zean
IT Manager
ZEAN-TECH SERVICES
Minnesota -Minneapolis
Cell # 612-***-****
Email: ac4keu@r.postjobfree.com