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Manager Sales

GP, South Africa
February 22, 2018

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Personal Details

Surname: Robertson

First Names: Noleen Cathrine

Birth Date: 1977 – 11 – 11

Identity No: 771***-****-***

Physical Address: 19 Visa Road

Ben Fleur


Telephone No: +(27-792******

Sex: Female

Nationality: South Africa

Languages: English (Read, Speak & Write)

Afrikaans (Read, Speak & Write)

Health: Excellent

Criminal Offences: None

Educational Qualifications

Secondary School: Grenville High School - Rustenburg

Subjects Passed: English



Physical Science

Business Economics


Tertiary Education

1. Institution Attended: Alison

Course Obtained: Teach English as a Second Language

Year Obtained: 2017

Subjects Passed: TESL

2. Institution Attended: Alison

Course Obtained: Diploma in Business Management & Entrepreneurship

Year Obtained: 2016

Subjects Passed: Human Resources Management, Operations Management, Project Management and Financial Accounting

3. Institution Attended: Alison

Course Obtained: Diploma in Project Management

Year Obtained 2016

4. Institution Attended: Alison

Course Obtained: Introduction to Computer Science

Year Completed: 2016

5. Institution Attended: Arch Prince Education Training

Course Obtained: ABET (Adult Basic Educational Training)

Year: 2015

6. Institution Attended: Alison

Course Obtained: Introduction to Information Technology for Managers

Year Completed 2011

7. Institution Attended: Rustenburg Educational College

Course Obtained: Executive Secretarial Diploma

Date Obtained: 1994

Subjects Passed: MS Word

Legal Practice

Office Practice

Business Communication


Employment History

1. Previous Employer: MPC Recruitment

Date of Employment: 2 July 2015 to 30 October 2015 (Contract)

Position Held: BPO Centre Manager

Duties: Managing a Online 18 hour Training Centre

Staff -Recruitment, Training

• Managed 4 Team Leaders

• Managed 45 Online Tutors

Project Management – Startup Training Centre

• Policies and Procedures

• Training Manual

• Staff Recruitment Procedures

• KPI Procedures and implementation

Sessions/Schedule – Weekly Monitoring

• Booked not delivered, Cancelled, Technical Issues

• Delivered, Scheduled and lessons tutored

Performance Monitoring – Weekly Training

• PIP – Performance Improvement Plan

• PMP – Performance Management Plan

Invoicing/Payroll - Weekly

• Investigate shortfalls and reasons


• Progress Report

• Client Invoice (No Show/Technical)

• Attendance/Technical reports from tutors

• Performance/Quality Summary

Management Meetings

HR – Recruitment / Disciplinary


2. Employer: Edge of the Woods (Pty) Ltd


Date of Employment: 1 July 2013 to February 2017

Position Held: Joint Managing Director (Personally Owned)

Duties: Day-to-day financial control of the business including:

Development of the business in line with stated objectives

Payment of staff and suppliers

Liaison with organizations and Clients for which the Company conducts work, including the

involvement in design of new projects, as applicable.

The keeping and presentation of true and fair Company records.

Ensuring that the business is run in compliance with the Companies’ Act.

Briefing staff on all relevant aspects of the Company business.

Determining the Company Policies with regard to Quality, Health & Safety and the Environment

and ensuring that these are communicated and understood.

Undertaking the role of Management System Representative ensuring that the Management System

is implemented reviewed, maintained, and where possible continually improved.

Chairing monthly meeting with Directors and Supervisors

Preparations of payroll figures providing information for money transfer Payment of all suppliers.

Taking ultimate responsibility for health, safety, and welfare of staff.

3. Previous Employer: Trustco Intermediary Services


Date of Employment: 15 Feb’ 2012 to 31 June 2013

Position Held: Call Centre Manager Promoted to General Manager -


Duties: Daily Management of 3 Departments

• 300 Sales/Service Agents

• 3 Managers (Administration Manager, Quality Assurance Manager, Assistant Call Centre Manager)

• 1 Training Coordinator

Call Centre System Set-Up

Set up of SLA’s

Set & Meetings Performance Targets

Liaising with Managers and Team leaders

Managing/Monitoring Random Calls to improve Quality

Co-Coordinating Staff recruitment, liaising with HR Dept.

Training Telephonic Techniques/Call Centre Techniques

Coaching, Motivating & Retaining Staff

Daily, Weekly & Monthly Reporting

Conducting Call Centre Needs

Floor planning – Call flow planning

Liaise with Call Centre developers / telephone support

Determine Business Requirements

Manage Personal Lines Sales team

Daily Sales Reports

Communication with clients, Sales related

Sales Commission Structure

Set-up of New Sales Call Centre +/- 300 Agents

Assist with Sales/Product Training where required

Process of Administration Department

Reason for Leaving: Setting up Business – Edge of the Woods

4. Previous Employer: Cartrack

Richards Bay / New Castle

Date of Employment: 01 December 2009 to 31 January 2012

Position Held: Area Manager

Duties: Manage staff in Richards Bay and New Castle Branches

Plan and Manage the business area

- Management of 2 Office Managers, 3 Sales Representatives, 2 Administrators

Plan and prioritize the personal Sales activities

Maintain and develop the existing and new customers through appropriate propositions and sales methods to optimize quality of service, business growth and customer satisfaction.

Plan and carry out local marketing activities

Counseling and motivation of team

Effective customer complaint handling

Monitoring Company Systems

Weekly / Monthly Reports

Weekly / Monthly Staff Meetings

Checking and updating staff knowledge levels

Managing team performance and team productivity

HR related issues

Manage staff performance appraisals

Manage KPI’s

Reason for Leaving: Relocation to Johannesburg

5. Previous Employer: OneCell Public Phone


Date of Employment: 07 February ‘05 – 30 November ‘09

Position Held: Call Centre Manager

Promoted to Operations Manager

Duties: Counseling and Motivation of team

Effective Customer Complaint handling

Managing Team performance & employee productivity

Monitoring Company Systems

Liaise with IT department – Program Issues

Employing Call Centre Operators

Training of New Employees

Checking on Knowledge levels

Monitoring Customer Payments

Weekly Meetings

Banking Daily Sales (Four Branches)

Reconciliations for Four Branches Sales

National Branch Stock Control

National Commission Payments

Resolving National Branch Complaints

Testing of New Company Programs

PABX control

Opening Branches & Agents

Assist Stock Issue’s

Manage Client Payments

Manage Performance Appraisals

Manage Job Analysis

Manage KPI’s

Reason for leaving: Approached by Sister Company to Manage Richards Bay and New Castle Branches

Between the Months of March 2004 & February 2005 I was working temporary positions.

6. Previous Employer: Securicor Gray’s

Richards Bay Minerals

Contact Details: JJ Marais – +273*-***-****

Date of Employment: 08 May ’02 – 31 March 2004

Position Held: Security Saco Administrator

Duties: Managing Access Cards

Managing Vehicle Access

Access Reporting

Access Queries

Coordinate access to and from RBM Sites

Managing bus tickets

Managing mine and Plant standby rosters

Stock control

Managing Clock Engines

Manage over visitors

Managing Turnstiles and RBM Entrance Gates

Vehicle Reporting

Administration duties i.e. Filing, Faxing

Communicating with Contract Companies

Communicating with various Company employees regarding access for;

Employees and visitors

Communicating with Human Resources Department regarding access and safety checks for employees and contractors

Relieving of: Main Reception when requested

Main switchboard when requested

Relieve of security Administrative assistant

Reason for leaving: Resigned due to relocation

7. Company: Mondi Kraft – Richards Bay

Position Held: Temporary Clerk

Date of Employment: February ’02 – April ‘02

Duties: Clerical duties required by Human Resources Manager

Filing, faxing, etc.

Sorting of Company Bursaries

Schools stock of paper hand outs

Purchase Requisitions

Sales Requisitions

Reason for leaving: Contract ended

8. Company: First Aid 2000

Position held: Assistant Manageress

Date of Employment: June ’01 – January ‘02

Description; Training staff using company provided training materials and reviewing performance of existing staff

Procuring inventory and office supply products as needed

Working directly with clients to resolve issues.

Assisting the general manager to prepare annual reports by analyzing sales and customer information.

Handling employee complaints as needed.

Working as a project manager on small to medium sized company initiatives

Reason for leaving: Company closed

9. Company: The Copy Centre

Position Held: Manageress – Graphic Designer

Date of Employment: Feb ’01 – May ‘01

Description: Maintain customer services and facilities

Maintain stock, supplies and inventories

Maintain accounts

Liaising with clients to determine their requirements and budget

Managing client proposals from typesetting through to design, print and production

Working with clients, briefing and advising them with regard to design style, format, print production and timescales

Developing concepts, graphics and layouts for product illustrations, company logos, and websites

Determining size and arrangement of illustrative material and copy, and font style and size

Preparing rough drafts of material based on an agreed brief

Reviewing final layouts and suggesting improvements if required

Liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality

Perform other related duties as required

Reason for leaving: Company closed

10. Company: Nashua Zululand

Position Held: Sales Consultant

Date of Employment: Feb’ 00 – Dec’ 00

Description: Organizing sales visits

Demonstrating/presenting products

Establishing new business

Maintaining accurate records

Attending trade exhibitions, conferences and meetings

Reviewing sales performance

Negotiating contracts

Reason for leaving: Resigned

11. Company: Various Restaurants

Position held Waitress/Floor Manager

Date of Employment: 1995 to 1999

Description: Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Take orders from patrons for food or beverages.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Meeting and greeting customers and organizing table reservations.

Advising customers on menu and wine choice.

Recruiting, training and motivating staff.

Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

Reason More permanent position required

12. Company: Mondi Kraft

Position held Typist

Date of Employment: Feb’ 95 – Dec’ 95

Duties: Input data into computers at a very efficient rate of speed.

Set up and prepare reports.

Perform research as necessary.

Prepare letters and other correspondence.

Type emails and speeches.

Prepare mailing labels.

Write highly technical material.

Plan and key complex statistical tables.

Complete spreadsheets.

Edit material.

Prepare master copies for distribution and approval.

Input items, numbers, or other data including customer information, medical records, memberships, or licenses into computer.

Use scanners, electronically transmitted files, or other forms of character recognition systems.

Proofread entries.

Confer with managers on final product.

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