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Customer Service Representative

Location:
Augusta, Georgia, United States
Posted:
February 22, 2018

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Resume:

KYLISHA

MCCLATTIE

**** ****** ****, *********, ** 30815 (C) 706-***-**** ac4kej@r.postjobfree.com

Dedicated customer service representative that is motivated to maintain and provide

customer satisfaction. Experienced professional with strong leadership and relationshipbuilding

skills. Customer service professional seeking a management role. Skilled in training

staff and establishing rapport with clients. Self-motivated with exceptional communication

and computer capabilities.

Trusted key holder

Excel

Spreadsheets

typing

answering phone calls

Program And Database Updates

billing

customer databases

Skilled in call center operations

Strong problem solving aptitude

MS Windows proficient

Credit card processing

Exceptional communication skills

customer service

Multi-line phone operation proficiency

Customer service award

Quick learner

Multi-line phone talent

Strong client relations

verbal communication

Peoplesoft

customer service skills

Typing Skills

Scheduling

WORK HISTORY

EDUCATION

FEBRUARY 2016-CURRENT

Receptionist C & W Trucking 2401 Mims Road, Hephzibah

Greeted customers and visitors in-person and via telephone calls.

Interacted with vendors, contractors, and professional services personnel to receive

orders, direct activities and communicate management instruction.

Coordinated domestic and international travel arrangements, including booking airfare,

hotel and transportation.

Answered and managed incoming and outgoing calls while recording accurate messages.

Completed data entry, tracked resumes and maintained the applicant tracking system.

MAY 2014-FEBRUARY 2016

Customer Service Specialist Second Home Travel Agency Augusta, Georgia

Answered an average of 35 calls per day by addressing customer inquiries, solving

problems and providing new product information.

Politely assisted customers in person and via telephone.

Implemented marketing strategies which resulted in 30% growth of customer base.

NOVEMBER 2009-MAY 2014

911 Dispatcher Augusta 911 Heph, GA

Effectively managed a high-volume of inbound and outbound customer calls.

Managed high call volume with tact and professionalism.

Met or exceeded service and quality standards every review period.

Operate/monitor all radio communications over the base station console for the Sheriff

Office and Fire Department.

Trainer

Certificate: Child Growth and Development

Ogeechee Technical College, Statesboro, GA



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