ALEXANDER LEWIS

**** ****** ******** **** ******, TX 77346 832-***-**** ac4kd7@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptionally skilled software developer, highly effective at computer programming and software engineering. Consistently exceeds customer expectations and develops cost-effective solutions to complex problems. Analytical Programmer possesses strong knowledge of Java programming. 1 year of on job programming experience with Linux, and Java programming. Highly skilled software development professional with advanced knowledge of Java, C++, and HTML. Relevant accomplishments include Java Programming award, Cum Laude graduation honors, outstanding customer problem solving award.

RELEVANT SKILLS

Problem Solver Interpersonal Skills Communication

Web Application Dev MS Windows IT Security

Computer Networks Test-Driven Programming C++ Programming

Front-End Web Languages Java Programming HTML5 Programming Quick learner of new technology Trouble shooting/ Debugging SQL Programming Data Structures SWIFT Programming Game Development Unreal Engine JavaScript CSS programming

EDUCATION

Colorado Technical University – Colorado Springs 12/2017

Bachelor of Science in Information Technology, Software Systems Engineering

PROFESSIONAL EXPERIENCE

Apple – Houston, Texas 7/2016 – 9/2017

Mac and IOS IT Advisor

Worked closely with clients to establish problem specifications and system designs.

Debugged and modified software components.

Solve problems with IOS and Mac OS devices.

Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.

Politely assisted customers in person and via telephone.

Described product to customers and accurately explained details and care of merchandise.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Provided customer service support to 400 clients per day via phone and email in resolving IOS and MAC OS problems which increased customer retention by 20%

Customer problem solving rate of 95%, which increased customer retention by 50%

Linux, Java, and Swift coding 40% of problems improving coding skills by 30% and improving customer retention by 10%.

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