Location: Petaluma, CA
Mobile : +1-415-***-****
Spearheading Business Aligned IT Roadmap
Talented Business Systems Analyst - Trusted Delivery Leader – 18+ yrs exp in IT
Work with project sponsors and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, risks, budget and timeline.
ITIL certified professional
Business Process Mapping, suggest recommendations as required, and implement processes in-line with expectations towards improving efficiency and reducing waste.
Responsible for estimating, planning, executing and reporting the work done with explicit clarity and high degree of details
Conduct JAD sessions, manage stakeholders, gather and manage requirements, track them on deliverable units, manage UAT
Cloud Enablement – SaaS, PaaS, IaaS – Project Management – Application Portfolio Optimization – DevOps – SOC, NOC – ITIL / ITSM – Quality Assurance – Business Continuity Processes – Ticketing Systems (ServiceNow, HP SM, Remedy) – Reports – HP ALM – MS Projects – Six Sigma – SOX Compliance – Lean – Agile/Waterfall/Iterative/Scrum - Iot
Out of the box thinking: Innovative beyond existing practices and mindsets.
A leader: Actively seeks leadership roles.
Ability to communicate effectively to clarify complex and sensitive information.
Multi-tasking, organizational talent; time-management.
Can work independently without supervision and can cooperate with diverse professionals.
Headed IT Strategy and Operations Improvements as technology leader driving ASM, AD and Transformation focusing on business aligned IT and improving customer delight. Restructured the team and transformed the environment to boost efficiency improvements, strengthening the skill levels, improve responsiveness and performance expectations. Introduced governance models for capacity planning, virtualization, budgeting and risk management.
Technology and Staff Leadership
oFacilitated focus on high priority projects towards enterprise transformation from on-premise to SaaS models; established Enterprise Test Center to cater to entire environment QA.
oEstablished SLAs (IT and Business) and track, analyze, and report them on periodic basis for key stakeholders.
oAccountable for ensuring all contractual obligations are met through measurement of key KPIs.
oTracked delivery to make sure there is no scope creep.
oEstablished SOPs / Runbooks to improve incident management, change management, and request management.
oMaintained 99.99% availability and uptime through capacity planning, proactive preventive maintenance
oProvide support for 24*7*365 environment to a global user base and maintaining above 90% CSAT consistently month-on-month
oBrought in top-notch IT managers aligned with collaborative leadership – enhancing ITIL, Service Desk with better resource management and change management.
Cost Savings and Management
o$35k monthly cut through resource optimization leveraging skill improvement from offshore resources
oShift-left to move tasks from L2/L3 to L1.5 thereby reducing cost and at the same time setup a robust delivery model
oReduced overhead cost by moving to PAN VPN instead of using individual VPN – overall cost saving of $5k per year on operations cost.
Innovations and Value Adds
oImplemented creative solution for parts maintenance resulting in savings of over $5 mil per year.
oAnalyzed client hot button items and created a solution which resulted in ease of tracking of cloud resource management.
oReusable Tools – Instrumental in creating tools that are licensed to organization for QA management.
oEnforced project schedules and deadlines – Managed project resources consistently with given timelines and budget.
oManaging project risks, including the development of contingency plans
oMonitoring overall progress and use of resources, initiating corrective action where necessary
Masters in Computer Applications (Bharathidasan University)
Bachelor of Science in Physics (Bharathidasan University)