Vill-Machyal, P.0 Yol Jahrer, Teh Shahpur, Distt Kangra, H.P 176208
Experienced manager specialized in operational improvements. Detail-oriented and organized professional with 14 years of leadership experience.
Almans Club (Chandigarh)
Job title: Bar manager
1st Nov 2016 to till date
Executed, controlled, and reviewed all processes relating to stock control
Executed, controlled, and reviewed all processes relating to cash handling, and purchasing
Managed 10 servers and 12 bartenders
Trained, supervised and scheduled servers and bartenders in customer relations and cashiering
Managed the entire nightclub operations. Volume: Rs.2 lakh average
Developed the training program as well as materials for all new bar staff (bartenders and barbacks).
Ensured efficient customer service by the staff.
Maintained records of daily sales. Prepared reports and evaluated them to the owner.
Supervised employees work and made sure they followed club policies and also see that the customers behave well.
Implemented systems for staffing, scheduling.
Maintained relations with local police, excise department for smooth functioning of the nightclub operations.
Café Coffee Day (Amritsar)
Job title: Area manager (Operations)
23rd Sep 2007 to 22nd May 2015
A role model of high standards of personal presentation
Responsible for smooth running of day to day operations of 23 cafes falling under 2 different states.
Good customer service skills
Submitted monthly reports timely to senior management
Analyzed sales statistics
Ability to plan, prioritize and delegate the workload
Ability to motivate others to deliver their best to meet organizational goals
Good interpersonal skills and communication skills
Ability to manage and resolve customer complaints
Responsible for making profit and loss for the area and share the same with the team.
Developed budgets and approved expenses.
Maintained area's stock levels
Regular meetings with regional manager and territory manager regarding sales planning
Supervise and coach café managers on a weekly basis.
Ruby Tuesday (Chandigarh)
Job title: Shift manager (Bar)
6th Sep 2004 to 8th Sep 2007
Maintained full knowledge of bar and menu items and made recommendations.
Maintained bar stocks, replenishing daily as necessary.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Counseled and disciplined staff when necessary.
In Café coffee day, recognized as one of the top ten Area Managers out of 108 Area managers pan India as a result was chosen for a bigger assignment and efficiently operated two high volume areas with a combined staff of 120 team members, 26 cafe managers and 3 trainee area managers.
Played a key role in obtaining area's shop and establishment license, Municipal corporation license, Labor license and FSSAI license.
Played an important role in selecting and referring potential sites for the upcoming new cafes in cities.
Awarded outstanding leadership award in Area incharge category.
English and Hindi
MS office, MS Excel, MS Word, MS PPT
Bachelor of hotel management
National institute of hotel management
Year: 2001 to 2004
Army school Bengdubi (West Bengal)
Year: 1999 to 2000
Army school Khaprail (West Bengal)
Year: 1998 to 1999
I am looking forward for a positive response.
Mandeep Singh Balouria.