Customer Service Representative

Administrative and Clerical Services ~ Data Entry ~ Document Preparation and Maintenance ~ Loan Processing

Rapid Conflict Resolution ~ Cross-functional Collaboration ~ Organizational Leadership and Team Building

QUALIFICATIONS PROFILE

Highly organized, performance-focused, and multifaceted professional offering hands-on background in customer service and financial services within the banking industry. Accomplished team player, known for proven expertise in providing high rate operational and technical support as well as exceeding company expectations. Armed with great work ethic, along with strong communication, interpersonal, multitasking, and problem-solving skills. Effective at establishing positive rapport with all levels of individuals. Technically proficient with Microsoft Office Suite (Word, Excel, and Outlook), Adobe, and social media applications.

RELEVANT EXPERIENCE

L&M Corrugated Container Pleasant Prairie, WI

Customer Service Representative 2017–Present

Rendered assistance to clients in resolving issues in relation to pricing and delivery dates as well as expediting orders and revising orders through customer changes.

Promptly respond to phone calls and redirect calls to appropriate staff.

Perform a wide array of responsibilities including encoding order numbers, reviewing customer emails for purchase orders, and sending customer order confirmations with delivery date, and printing order factory tickets to schedulers.

Coordinate closely with Shipping and Production teams in expediting orders and ordering stock.

EPSI Masking (Manufacturing) Franksville, WI

Customer Service Representative, Accounts Receivables 2012–2017

Responded to customer’s telephone and email inquiries regarding the order status and other service-related issues.

Accomplished a wide array of tasks which include the following:

-Administration of customer’s order request, returns merchandise authorizations (RMAs), and invoices;

-Reconciliation of client accounts and compilation of invoices and checks;

-Processing of payments on customer accounts and monitoring and resolving delinquent accounts in collaboration with the Sales Team; and

-Preparation and submission of invoices and statements.

Addressed customer-related problems, while establishing long-term relationships to win customer loyalty.

Received contest trip to Mexico reward by providing high number of order entry sales and upsells; which contributed in boosting company sales revenue.

Earned distinction for obtaining 100% satisfaction rating during customer survey for 15 consecutive months.

Obtained nomination for the Employee of Month award by peers due to excellent work performance and customer service.

Efficiently reduced 12-week delivery timeframe into 2-week period by working with the Logistics Team for expedited airfreight products from China to customers with urgent need.

Aided customers in receiving orders by coordinating with Production and Shipping teams; thus, spearheading the improvement of customer loyalty.

R&B Solutions Waukegan, IL

Customer Service Representative Forms Developer 2007–2009

Consistently delivered high rate customer service and technical support to 50 clients.

Significantly improved efficiency by over 30% and saved 30% of work time by designing and programming documents for hospitals and medical facilities’ internet usage.

Earlier Position Held:

Consumers Coop Credit Union Waukegan, IL

Customer Service Representative Data Processing 1989–2007

OTHER EXPERIENCE

Gubernatorial Campaign Waukesha, WI

Office Administrator 2009–2010

EDUCATION

Coursework in Accounting and Computer Science Gateway Technical College Kenosha, WI

PROFESSIONAL TRAINING

Customer Service and Problem-solving Training Data Processing and Computer Software Training

ACTIVITIES

Trustee, Village of Pleasant Prairie Board Volunteer, Trip to Haiti

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