Resume

Sign in

Program Manager

Location:
Novi, Michigan, United States
Posted:
February 21, 2018

Contact this candidate

Resume:

Alex Kang

Lochmoor Lane Novi, MI. *****

ac4kbd@r.postjobfree.com

248-***-****

Detail Experience

Continental Automotive Systems Troy, MI Feb 2017- Sept 2017

Program Manager

-Prepare weekly GM/Tier1 Global B Gen3 PWE(Power Windowlifter Electronic) NA program development/validation status update and present in GM PDTs.

-Manage/organize all PPAP activities with 4 plants (Mexico, China, Korea, Romania) from samples delivers to PPAP documents to obtain PPAP approval and GM PTR delivery.

-Managing with damaged shipment issues including sorting activities and proposing rubust packaging concept in transit.

-Manage capital investment approval activities for plant to accommodate new production launch.

-Present program progress Gates for launching at new Romania plant and current development programs to Program Management Directors for their review and approval to move to next Gates.

-Manage weekly call with Gen2 PWE product launching at Romania plant and developing Gen3 PWE program R&D team & plants to check their progress to meet Gate action items for successful launch.

-Participate weekly Gen3 PWE development call with Continental Germany R&D team to check and advise for their development.

Participate GM Weekly PWE program technical specification review call to support NA R&D activity.

-Use Ultra Debugger to prepare validation samples and change SW for GM production line.

LG Electronics USA Troy, MI Oct 2012- Jan 2017

Program Manager/Development Engineer

-Prepared weekly GM OnStar MY17/18 TCP(Telematics Connectivity Platform) NA/China and MY17/18 Gen10 China program development/validation status update reports and present in GM PDTs

-Create/monitor/update development/validation timing plan to meet all GM vehicle event MRDs and manage each activities to launch successful project using MS Project.

-Manage all PPAP timing; Communicate with LGE China manufacturing facility for part build/delivery schedules and prepare PPAP documents for GM approvals.

-Support/Follow up with HW/SW DFMEA/DRBFM activities including DV/PV DRBTR.

-Support HW/SW Program Design Review and PRTS(ESIM)/5Phase review meeting to close technical issues.

-Manage various technical meeting with GM development & validation engineers and 2nd tier suppliers to find RC/CA to close all technical issues.

-Share weekly activity report to internal management team to check progress of each program status

-Coordinate test bench build activities including NDA with other partners.

-Manage/Track GM ECPs to implement in official product releases including participate NRE cost review meeting to resolve any commercial issues.

-Be a mentor to newly hired program managers to train GM project development process and use LGE corporate systems.

-Perform GM vehicle’s OnStar module HandFree turning for objective/subjective using QNX’s QWALive in lab and on highway.

Alorica Colorado Springs, CO Mar 2012- July 2012

Project Manager

-Responsible for setting the Samsung Mobile Contact Center strategic direction and program planning by communicating with Samsung Telecommunication America (STA).

-Coordinated successful implementation activities for remote support to maximize the high level of customer service satisfaction and minimize unnecessary RMA.

-Managed daily communication channel with STA to deliver requested assignments in timely, successful manners.

-Produced and reviewed weekly KPI report for the area of opportunities to improve the performance of the agents. Proposed action plans to maximize the efficiency

-Followed up with billing inquiries with STA.

Somfy Korea Seoul, Korea Mar 2011- Sept 2011

Technical Service Manager

-Managed Somfy Korea technical service team’s daily operation to support from end users to corporate customers with technical issue and supervised CBS(Commercial Building System) Team with system integration of controlling for opening and closures in commercial buildings

-Followed up technical issue and quality issue by communicating with Somfy France Headquarter and came up with feasible action plan and implemented them

-Met with customers to clear up with technical issues and maintain good business relationship

-Designed and implemented customer satisfaction plan for customers

-Explored new business opportunities through CBS service and maintenance system integration area.

MITMAS (IBM Korea BP) Seoul, Korea Mar 2007- Mar 2011

IBM Service Contact Center Manager for Lenovo ThinkPad PC

-Managed Lenovo ThinkPad PC Service Contact Center daily operation maintaining Lenovo SLA (Service Level Agreement) target (Call Abandon Rate, Average Speed Answer, Customer Replacement Unit & etc).

-Implemented strategic operational process requests from IBM AP and Lenovo AP to optimize agent performances (KPI) and operational efficiency.

-Improved Service Contact Center work practices through IVR Flow optimization, telephony skill level adjustment and continuous refining of agent call handling scripts.

-Participated teleconference with Lenovo AP team for operational review and provided action plan to meet newly introduced operational targets.

-Analyzed LCDS (Lenovo Customer Delight Survey) from end users to corporate customers as well as provided and implemented action plan to improve customer service satisfaction.

-Managed complaints from end users to corporate customers, calling and meeting customers to close various complaints.

Ocean Technology (Seagate Korea) Seoul, Korea Nov 2002- Mar 2007

Technical Support Manager

-Organized regular technical meeting between Seagate and major Korean corporate engineering teams, LG (PC, AV, Display) and Samsung (PC, DVS, AV, Network).

-Met with major corporate engineers and procurements to explore on-going projects & new business opportunities. Reported customers’ products, volume, launching to Seagate Headquarter for completing the qualification of Seagate products and shipment-making.

-Explored customers’ current market trend, future roadmap, and competitors’ status for sharing with Seagate Headquarter and planned future business.

-Explored business opportunities with new Seagate products in 1” mobile and 2.5” automobile products by visiting potential Korean customers.

-Inspected and tested HDD failures on a weekly basis for LG PC, AV and Display, including DPPM monitoring and HDD qualification.

-Provided technical support to LG Display for the successful launch of the Time Machine TV.

(Followed up with HDD technical issues such as EMI, chassis design, acoustics, shock with Seagate US engineering team)

-Met with the customers of the distributors for technical issues to resolve them and obtained necessary technical support from Seagate headquarter

Mednics Co., Ltd. Seoul, Korea Mar 2002- Sept 2002

Assistant Team Leader

-Developed a web application (Med-Ems*) using JavaScript, JSP and Java Bean

*Med-Ems is a total medical examination management program.

-Developed a web application for Chu clinique’s administrator

-Set IIS and Tomcat for the company home page development

-Tool : VisualAge, IIS, Tomcat, Oracle8i, MS SQL, Apache, EditPlus2, and Golden31

JCI Corporation Toronto, Canada May 1999- Aug 2001

Software Engineer

-Performed as a main graphical user interface developer in software department using Java

-Appointed as a member of the company’s major application(FIRELINE*) team

*FIRELINE is the on-line file transferring service. Main clients were Hollywood film producers.

-Developed entire client interface using Java SWING

-Developed FIRELINE’s error reporting system for trouble-shooting in using the service

-Reported problems to the senior management while testing and debugging FIRELINE

-Prepared user’s manual and quick reference of FIRELINE for manager’s presentation to CEO

Education

Carleton University, Electrical Engineering Ottawa, Canada April 1999

Bachelor of Engineering

Jarvis Collegiate Institute Toronto, Canada June 1993

OAC diploma. Awarded Ontario Scholar



Contact this candidate