ILEANA ROJAS

847-***-**** ac4kb4@r.postjobfree.com

https://ve.linkedin.com/in/ileana-rojas/en

Lake Villa- Illinois

Bilingual Case Manager

EXPERIENCE

•Mano a Mano Family Resource Center, Illlinois

Case Manager Healthy Families (Dec 2016– Dec 2017)

• Evaluate the health and human service needs of immigrants/families, build clients’ understanding of other government agencies’ requirements, procedures, and services, develop a working relationship wit other providers and social service agencies to provide accurate referrals and appropriate case management, mediate between IDHS and/or other agencies’ staff and Limited-English speaking clients to problem solve when necessary; provide accurate interpretation and translation services for clients, assist clients in translating written documents, application forms, and any written, represent and promote agency in the community to ensure high visibility and awareness of program offerings and other activities. Recently supporting persons to apply for Affordable Care Act (Certified Counselor).

•Citizens Insurance Company of America (CICA LIFE), Venezuela

International Advisor (February 2014 – July 2014)

Developing a portfolio of clients, personal attention in the area of investment / life insurance

•Arcelor Mittal, Venezuela

Trade Analyst (September 2011 – February 2014)

General support in the import process, processing database and payment orders, files, follow instructions for importing raw materials and others.

•Arcelor Mittal, Venezuela

CEO Assistant & Secretary of Board of Directors for Foundation (September 2011 – November 2012)

Management Agenda, logistics of meetings, taking notes, monitoring all types of reports, logistics national and international travels, archive, attention to corporate visitors, handling all calls and extremely confidential documents.

•Diplomatic Representation of Ecuador in Venezuela

Ambassador s Assistant (Since August 2010 - January 2011)

Developing virtual consular services, updated portal of promotion of commerce, developing and applying a system of pursuit of agreements. Establish a system of evaluation based on results, developing web page of the Embassy, writing daily press bulletin, coordinating of all the information that publishes in the portal web of the Embassy, producing videos, photos, micros and documentaries, organization of special events, handling agenda, telephone attention, preparing documentation for official trips or meetings, supporting in conferences, interviews and other social and cultural activities. Handling extremely confidential documentation, translations and interpreting.

•United Nations Children's Fund (UNICEF) in Venezuela

Representative’s Executive Assistant (March 2010 to June 2010)

Agenda, answering telephone calls and replying queries with discretion, preparing briefing materials for Representative to use on official trips or special meetings, preparing daily press report, participating on all logistic of meetings and taking notes, making informal translations, dispatch and receipt correspondence and follow-up, maintaining and managing files with confidentiality, update Official and Government data base, making travel arrangements and organize services of diplomatic protocol, ensuring flow of information between all Office departments and field Offices, personal arrangements to the Ambassador, Office support to Official of Monitoring and Evaluation and

Occasional and punctual supporting to Deputy Representative.

•EDUCATION: Bachelor s Degree in International Affairs (Diplomacy), Universidad Central de Venezuela 1996

•LANGUAGES: Spanish: Native English: Proficient French: Advanced Italian: Advanced

SKILLS: Proficiency in Word and Excel, Strong attention to details, Office work experience and multitasking, excellent organizational and communication skills, ability to work with confidential information, experience in internet navigation, Bilingual English/Spanish.

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