Desktop Support Sales

Christopher Sawtelle

***********.********@*****.***

***** * ***** ***

Middlesex, NC 27557

Cell: 919-***-****

PROFESSIONAL EXPERIENCE:

First Citizens Bank: February 2017-Present

Desktop Refresh Technician (Contracted through Insight Global) Raleigh, NC.

Build and replace older computer systems at First Citizens Branches.

Re-image broken Desktops and configure them to the user’s profiles.

HP SM9 ticketing system.

Remote desktop support to trouble shoot over the phone issues with users.

Update and replace current employee computers with newer models and software patches.

Schedules install dates for branches and technicians to come onsite for installs.

Pricewaterhouse Coopers LLC: October 2014-2017

Desktop Support Technician (Contracted through The Fountain Group LLC) Raleigh, NC.

Instruct a new hire course on how to operate laptops.

Install and deploy Lenovo ThinkPad laptops to new hires.

Repair and re-image broken laptops and configure them to the user’s profiles.

Active directory to unlock and change user’s accounts and profiles.

Maintain inventory of assets in office.

HP SM9 ticketing system.

Remote desktop support to trouble shoot over the phone issues with users.

Fujisu: August 2014- October 2014

Desktop Support Technician (Contracted with Rose International) Chapel Hill, NC

Travel and install Avaya phone systems for work at home Blue Cross BlueShield employees.

Configure Avaya phone systems and troubleshoot if any errors occurred.

HCL Technologies: December 2013 - June 2014

Desktop Support Technician (Contracted with Modis) Cary, NC

Use active directory client to reset or unlock up to 500 clients.

Set up and configurations of clients VOIP connections.

Monitor the incoming tickets using remedy ticketing system to and.

Installation, migration, and configuration of Windows 7 Enterprise, Microsoft Office 2013, and other client specific programs.

Configuration of network printers as described by company specifications.

Staples: September 2013 - December 2013

Technical Sales Associate Cary, NC

Desktop support utilizing company procedures to analyze problems perform maintenance; adjust settings, configuration and removal of virus’s spyware, adware, and worm’s on customer computers.

Remote desktop support to instruct, inform and perform maintenance by adjusting the configuration, settings and connections of users PC.

Assisting customers in purchasing new computer, printer, fax, and router.

Sprint by Fast Wireless: Febuary-2011 - September 2013

Store Manager/Sales Manager Raleigh, NC

Cellular Sales Representative; met and exceeded company set sales goals of cell phone sales and accessories by suggesting additional options and promotions to customers .

Lead Technician; continue to exceed sales goals with additional duties to train new employees, and repair of cell phones.

Store Manager; continue duties of lead technician with additional duties of hiring all new employees, set month to month sales goals, increase employee productivity and store sales revenue.

Durham Public School Systems: September 2010 - February 2011

Desktop Support (Contracted with Robert Half Technology) Durham, NC

Troubleshoot, maintain, repair, and upgrading of Dell desktop and laptop computers.

Desktop support utilizing company procedures to analyze problems perform maintenance; adjust settings, and make configuration changes of over 300 clients.

Contact this candidate