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Customer Service Representative

Austin, Texas, United States
February 23, 2018

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Anthony M. Mackey

**** **** ****** **** #****

Austin, Texas 78753


Recent Graduate Student, excellent customer service skills, and knowledge of state and local regulatory guidelines within the realm of customer service. Within my relevant work experience I have acquired 14 years of customer service experience within retail, the judicial system, transportation, and the healthcare system.


Certified Public Notary

November 2020

Certified Public Notary

November 2016 to November 2020

I was recently certified to be a Public Notary.

Work Experience

Compliance Officer

City of Houston Municipal Courts

April 2008 to Present

Providing clerical and administrative services as an Official of the Court; records transactions on an automated Court system, scan and save all court certified documents, collection calls, cashiering, interviewing defendants for deferred payment plans, providing information regarding court policies and procedures to defendants; attorneys, prosecutors, judges, and law enforcement personnel. Travel to off-site/satellite courts when required, unscheduled or as needed. When using the Municipal Courts database system; I also perform data entry duties to record information and court-related transactions; accepts all types of payments for citations. I also utilize my experience to maintain a high level of professionalism to be efficient in problem-solving when addressing customer concerns and inquiries. Accomplishments - I often challenged my peers to exceed past the 65% set goal of collecting revenue. I challenged them to offer defendants more options like seeking help from charitable programs who render assistance to those who cannot afford to pay their fines. I also insisted to the defendants who were unaware of the disposition (a probationary) option that puts them on probation for 90 days in order to have their conviction dismissed once they paid the courts a hefty set fee.

Skills Used - Microsoft Office Suite and Excel Filing/Editing/ Data Entry Typing (25+wpm) Office Procedures Telephone Skills Accounts Receivable Excellent Customer Service Professional verbal and written skills Facsimile, and Photocopier Customer Service Representative

St. David's Hospital

May 2002 to May 2003

Duties included answering inbound calls for directory assistance, discharging patients as needed, and data entered emergency room reports.

Accomplishments - I can say that I created a happy environment with my smile and positive attitude while rendering restricted and precise patient information. By doing just that, I got everyone involved with helping each other as far as getting assignments done and being happy while at work.

Skills Used - I often used training and teamwork skills. Customer Service Representative

Greyhound Bus Lines

January 1993 to July 1999

Processing lost luggage claims, filing financial reports after calculating revenue that was acquired for that day by each Ticket Agent. Assisted Agents with ticket sales whenever my assistance was needed along with answering the multi- telephone system Investigated and filed customer complaints with the bus line headquarters in regards to delayed shipments of personal packages that did not arrive on time due to inclement weather and traffic delays. Accomplishments - At the end of my shift each day, I would sit with the Supervisor and observe him while he was doing daily financial reports and bank deposits just so I could learn how to do them both. Within 3 weeks of observation I was in the office doing both daily financial reports and bank deposits.

Skills Used - Dedication and professionalism while acquiring knowledge on using a facsimile and a multi- telephone switchboard system.


Executive Master of Public Administration in Public Administration Texas Southern University Houston

January 2013 to May 2014

Bachelor of Science in Health Administration

Texas Southern University Houston

June 2003 to May 2010

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