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Project Manager Program

Rockwall, Texas, United States
February 23, 2018

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Resume of James Richard Anderson

A very experienced Consultant/Contractor with over 20 years as a Program/Project Manager is currently looking for a Direct Hire to Contract to Hire Position. Previously targeted short term Projects that needed immediate attention, correction, and focus. Please review the information below and contact me if you have an existing or future PM position that you are looking to fill with a qualified individual. I am confident that I can be of immediate benefit to any organization that is in need of the skills outlined below.

Professional Strengths:

Project/Program Management, Process & Strategic Planning

Product Development, Mobile Device Development and Deployment

SDLC - Software Implementation / deployment, Process / Risk Management

Client / Server Implementations / Deployments (Infrastructure)

Call Center software and Hardware solutionupgrade

Data Mining tool creation and Data Warehousing

Skills / Background in MS Project. Knowledgent, Veritas, Vetria, Genesis, Windows, NT, UNIX, Solaris, Oracle, Versant, Metasolv, EDI, Visio, XML, MS Project, Project Server, Clarity, Clarify, MS Office Seibel 7.0, IEX Totalview, Sharepoint, Knowledge Link, Lotus Notes, SharePoint, Remedy, CRTool, Frame Relay, SONET, and ATM transport system / networks,. Familiar with the following standards: ISO 9000, TL 9000, Bellcore (LSOG, ASOG), SDLC Methods & Procedures. ITIL, RUP & PMI/PMP PIMBOK Project Management Methods and Procedures, Call Center operations & HW & SW upgrades, CRM and ERP Arch and Theory. Data Warehousing & Data Mining.

Employment History:

AT&T – Rel. Mngr /Sr Proj Mngr (Contract – Dallas Tx) ( 3/17 – 11/17t )

Release Manager,. Assigned to Premier Projects, Duties include verifying each project in a Release is ready for deployment in that Release. Coordinating with the Program and Project Managers to ensure Timing, QA testing and the appropriate resources are ready for deployment for each project. Weekly to Daily calls with the Release team and QA test team to verify there are no outstanding “Blockers” involved. Ensuring that standard SDLC approach with Agile, Waterfall, and a blended methodologies are appropriate and being used. Attend change control meeting to identify impacts to the pending release. . Extensive use of MS Project, and Sharepoint project control tools. Oversee the creation of the deployment playbooks for the release. Send hourly status reports during releases, .

JPMChase – Project Manager (Contract – Addison, Tx ) ( 4/16 – 2/17 )

oBusiness Project Manager,. Managing two substantial projects,. A DCC Project enabling merchants to allow purchases in other countries with the currency of the home country and Common Currency Foreign Exchange project which was the establishing the infrastructure for DCC. Standard SDLC approach with Agile, Waterfall, and a blended methodologies. Team work with IT PM, UAT PM, and Product SME. Standard Change Control entry and tracking approach. Extensive use of MS Project, Project Central, and Sharepoint project control tools. Creation of “Playbook” for Deployment Releases. Used JIRA for ticketing. Overseeing Releases for DCC to make sure all SCR (user stories) were deployed and tested. .

Synchronoss – Project Manager (Contract – Plano, Tx ) (10/15 – 2/16)

oManaging and deploying ESG ASR tool for Synchronoss. Working with JIRA, Skype and Workfront to establish appropriate tickets. Working with existing AT&T Program and project POCs. Scheduling and holding internal and external Project Status meeting. Working closely with the Program Manager and Architect to update each release with the appropriate requirements. Working on Roadmap documentation as well as ticketing processes to establish “charge too” buckets for each release payroll. Working with Development and Test on each deployment. Used System/Application integration processes, Using Waterfall and Agile Methodologies

AT&T – Project Manager (Contract – Plano, Tx ) (4/14 – 9/15)

oGigapower product deployment and enhancements to product. DETS & EBM PMO Construction, Designed and built Financial Snapshot reports as well as daily Project Health status Reports which we later adopted by AT&T corporate wide. I co- Authored a new Change Request (CR) Process from existing AT&T ITUP Processes. Managed existing suite of 50 Applications. Oversaw 4 month release cycle with all standard PMO Practices. Used Rally and Sharepoint extensively, System/Application integration processes, Using Waterfall and Agile Methodologies.

The Old State – Project Manager (Contract – Dallas Tx) (8/13 – 11/13)

oBuilding and Running PMO. Manage Web site build and Branding projects from Planning through Design, to FE MarkUp Development, BE Development, QA/UAT, to Launch,. Build methods and Procedures for constructing and deploying Website. Created PMO Document templates, Status Board, Single POC for the entire Client base. Worked with 3rd party design partners,. Client Facing deployments, Homegrown and OTS (Drupal) Content Management System tools.

CapitalOne – Project Manager ( Consultant,- Plano, Tx) (4/13 – 6/13)

oStandard and custom Project Management Duties & Responsibilities,. Primarily Infrastructure and SW Projects,. Daily updating of Clarity, Sharepoint, and Knowledge Link applications. Weekly Status report construction delivery and meetings, Oversaw QA Management to track Windows 7 Certification Testing, Resource and Budget Forecasting, Tracking Pre-project and post project activities, Sharepoint and Clarity usage, Standard PMO Documentation (MS Sched, Scope and SOW, BRD and SRSD construction and approval,. Risk & Mitigation Tracking. etc).

Terremark – Project Manager ( Contract – Dallas, Tx ) (10/12 – 2/13)

oTo support and manage deployment of Mobile Sales (Salesforce) Application placed on a iPad vehicle. This brand new application is for direct demonstrations and view of the VES and Terremark Product portfolios. Used Agile methodology to manage the project & I managed the development and test of each sprint to ensure the stability of the product and for outside Client demonstrations. Used Remedy to track configurations. On site with Client, Managed/created QA UAT for the application and deployment plans. Project “Best Practices” documents and meetings.

AT&T – Release Manager ( Contract – Richardson, Tx ) (7/12 – 9/12)

oSupport and preparation of AT&T IT Releases. Oversee/manage 50 impacted applications, Updating and managing SharePoint. Multiple Project Dashboard (MPD) and Prism applications. Manage pre and post deployment milestones/tasks, Update and maintain existing training materials (ppt). Manage / Oversee Risk Mitigation and CRToll (Change Mgt ) application, ITUP usage,.

Family Emergency (10/11 – 5/12)

oHad to take some time off to help a family member through a serious medical issue.

AT&T – Sr. Project Manager ( Contract –Plano, Tx) (2/10 – 9/11)

oSustainment / Infrastructure PM. Managing upgrades and health and welfare changes to existing DB and Data Ware housing Applications. Managed Application Release – SDLC, Sharepont and Rally usage, Upgrade HW and SW on all environments (Production, iLab / Staging, Test, Development. Managed large Infrastructure Projects. Managed all SW (Custom & COTS) and HW Testing in Data Centers. Creation of all required documentation, ITUP Familiarity, Business Objects upgrade to

Verizon – Sr. Project Manager (Contract – Richardson, Tx) (11/07- 10/09)

oManaged Application Release – SDLC, Deployment in all environments (Production, iLab / Staging, Test, Development). Managed large Data Center Infrastructure Projects. Managed all SW and HW Testing in Data Centers. Creation of all required documentation, Oversaw QA Method and Procedures, Oracle Upgrades, Disaster Recovery Certification Projects: Outside application dependency, Actual cutover from Production environments to DR Back Up environments, Access and use of FORTE, Working with & managing Data Center HW SW Deployments, 3rd Party Vendors through the Quote and Ordering processes,

ADS (SW Construction Co.) – Sr. PM (Allen, Tx) (6/07 – 9/07)

oBuilt PMO for corporation, ISO Compliance, New Product and services / Maintenance and Testing on existing Parsing Software

oManaged Application Release, Managed PMO

KnowledgeBase Marketing – PMO Director (Plano Tx, ) (9/06 – 5/07)

oBuild PMO from ground up and all that entails, Process and methodology construction, Organization interfaces and strategy building, Creation of all new project documentation from CM to Project work flows, Schedules and plans (SDLC),. Oversee large programs to roll technical responsibility from Business units to centralize control in the Core Service organization. Remedy was used to track SW configuration status Manage team of developers, steering committee, and stake holders to insure release windows are met. C-Level Reporting, Managed teams from 2 to 6 during this time.

oCurrent Projects: Managed multiple Infrastructure projects: USPS certification processes and methodologies, Oversaw the QA testing of the tools. Data Warehousing tools, Data Hygiene, and Data Mining, Projects. Managed overall project from to selection and installation of BPM Software to the retrofit and replacement of existing legacy application/s. Insure the BPM / ERP application documented and automated existing process and flows. Pre-Test and handover to Data Center production.

Verizon/Indotronix - Sr. Project Manager (Contract Irv Tx) (4/06 – 6/06)

oStandard application management, Overseeing SDLC processes, documentation, and scheduling.

oNew Product and services / Maintenance and Testing on existing applications and assisted with Application Release Scheduling

Nokia - UAT Portal Project Manager ( Contract – Irving Tx) (8/05 – 4/06)

oOversee the User Acceptance testing and Production Roll Out of Nokia OnLine Portal upgrades (the final phases of the SDLC). Creation of User Acceptance Plan, Include Scope concept review, Tester Training, Oversee creation of QA test plans and testing data. UAT Kick Off, t. Oversee testing, Basic Understanding of Mobile technologies, Daily Status calls with testers, developers, and Key Stake Holders, Managed testing team of 5-8 testers.

oTraining Existing PM on Nokia Procedures, other concurrent projects: Web Portal Upgrades, eLearning and Certification Application upgrades and PMO process restructuring. Projects where anywhere from $60k to $350K

SBC - App. Deployment Project Manager ( Contract – Irving,Tx) (8/04 – 8/05)

oOversee the deployment of new software applications and upgrades to existing Client /Server applications. Creation of standard PMO documents (Project plan & schedules, various Client assessments and roles and responsibility documentation). Manage actual deployment of applications and oversee the Development code delivery to System Test and User training of said software applications.

XO Communications- Program Coordinator (Plano, Tx) (10/03 – 6/04)

o“Gate Keeper”: Monitor all orders coming into organization. Work with Sr. Management for creation of Organizational Reports. Utilized Clarity to track/manage issues/tasks.

oVonage Project Manager: Work directly with customers to manage current needs and direction. Work with management to bench mark profitability margins and ability to plan new opportunities. Provide Daily/Weekly status reports for Customer and Management.

Verizon - Technical Project Manager (Contract – Irving Tx) (11/02 – 7/03)

oMethod, Process work flow re-engineering, Manage Client/Server Software Development Life-cycle, Engage and Team with internal and external groups/Organizations for Project support, Create Project specific Documentation (WBS) and schedule and hold technical/administrative status meetings with Business Owners and clients, CLEC/ILEC Engineering, and Provisioning.

oManaged Development Life-cycle (Requirements Gathering, Design / Coding & UT, ST, UAT/CAT, Production – SDLC). Managed teams from 3 to 10 people. Manage Program Level process engineering. Work with Verizon Process and Applications (Forte,.etc)Work with Unit/System Test as well as Customer test leads to construct Test Plans/Data, and monitor testing of new system deployments.

El Paso Global Nwks - Provisioning Eng. (Contract – Houston) (4/02 – 9/02)

oCLEC/ILEC Engineering, Provisioning, and Service Activation, *Design of DS1, DS3, and OCn Hub to Point, point to point. * Help to establish Organizational procedural flows, LSR/ASR LSOG ASOG Compliances, * Working knowledge and complete understanding with Southwestern Bell Trading/Business policies and procedures, Used Clarity to organize, plan, and deploy minor projects.

DSET – Dir. Customer Implementation/ (Contractor - Plano, Tx) (7/ 99 – 7/01)

oDaily organization duties for the Field Engineering and Training departments., Budget and managed payroll responsibilities, (Staff of 30), .Managed Organizational and Customer Executive Escalations, Process improvements cross functional meetings, Metasolv partnership, *Cross trained / mentored new PMs and Engineers on expectations.*Created and implemented various SDLC processes, procedures, and flows for, Manage departmental goals ands objectives, Organizations Process Engineering from departmental to project level. Client facing product deployments.

Sr. Program Manager/DSET

oCreated/Amended policies and procedures / process flows to manage (PMO, 3rd Party Vendor, and consultant efforts), Responsible for PMO workload distribution, Training of new PM’s. Managed Server-Client software

implementations, Pre-installation environment check, installation of hardware and software, and product functionality verification, Oversee OMS integration testing, ILEC/DLEC/CLEC ASOG-LSOG certification testing, and Product LSR & ASR acceptance. *Meet with SLDC Departmental Heads, Planning/allocation of. Strategy, Resource Availability, and Priority Meetings, PMO Liaison to the IT, Development, QA, Field Engineering, and Training organizations. Project from $40K to 1.6 Million.

Program Manager/DSET

oSupported Sales, Presales meetings, PMO Roles and responsibilities to Client and Project. Schedule training, QA management and tracking, Tracked/Managed milestones / issue via Clarity, Identify customer technical and administrative weakness, Manage customer Client/Server implementations/deployments. (teams from 2 to 7 internal resources), Cross functional communications and coordination, Manage communications (DSET PMO and Client), Address ILEC questions, ASOG-LSOG Compliant verification, Cross trained / mentored new PMs,, Demonstrations & Presentations to Internal Exec’s and Customers, LSR and ASR creation,..

Architel /Accugraph - /Project Manager (Richardson, Tx) (2/98-5/99)

oPre-Sales: Contract Negotiations (PMO Portion), Product Demonstrations, RFI/RFP Responses, Write proposals, High level project plans, Sales Forecasts, and Statements of Work’s (SOW). Establish Development & Field Engineering Level Of Effort (LOE), Contract and Scope documentation.

oPost-Sales: Planning with leads to identify and assign required resources, gather team, draft project plans and schedules, Cost control and provide Status reporting. Client/Server requirements gathering, initial installation, development, and implementation team/s to insure customer satisfaction, Manage customer to scope and Change Management, Customer training and identification of additional business needs/opportunities. Gap Analysis, Requirement Summary.

MCI Telecom – (Richardson, Tx) Sr Program Mgr (2/94 - 2/98)

oProvisioning System,. Auto Generation of LSRs and ASRs insuring LSOG/ASOG compliant, Client-Server & Web Based Products & Services, LAN/WAN & SONET Technologies, Managed team of 4-5 Developers, Managed Lab & Test Set Up, *Insure hardware and network diversity to manage catastrophic outages for the FAA LINCS Project. Cross trained new PMs in current M&Ps. Ericsson DS2 Radio Shot set up and maintained.

oManage Equipment Purchase & Installation (Procurement), Sales & Exec Stakeholder Liaison (Proposal approach, Reporting, Exec & Organization Head Updating), * Project Manager Peer * Management for Resource, Equipment, and budget, Controls, BT/MCI Project Account. Worked on Bandwidth projects from DSO to DS3, ATM, Frame Relay, and SONET technologies. TUSA Data migration Project.


North Texas State University / Architectural Engineering

US Army Signal -Tech School / Station Technical Controller School

Corporate Training list available / PMI Training Complete

High School / W.T. White, Dallas Texas

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