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Desktop Support Active Directory

Littleton, Colorado, United States
February 23, 2018

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Mr. Louis Poberzyn

**** * ****** *** **********, Co. 80122

Phone: 303-***-**** e-mail

IT/Desktop and Network Support Analyst

IT Desktop Support Analyst - NuAxis LLC, Interior Business Center (DOI), 10/2013 to 02/2018

IT Desktop Technical Support Analyst, I supported network and system problem resolution and isolation in a Windows 7 and Windows 10 enterprise environment, troubleshooting wireless and local area networks resolving pulse secure VPN connections for remote users.

Performing hardware and software installations, updates and configuration of computer operating system, installing images using System Center Configuration Manager, (SCCM).

Support of end user software applications proficient in the use and configuration of Active Directory (AD), group policies and system authentication, add/deletes for users, groups and computers, password reset.

Troubleshoot network wired and wireless system as well as application support in MS Office 2010 – 2016, Oracle business applications, IE 9 -11, Firefox, Chrome, Google Apps, iPad, iPhone, Android, Gmail, Outlook email.

Performing McAfee Endpoint Encryption security updates for laptop file encryption, maintained and install Symantec Endpoint Protection virus definitions. Provide remote desktop support using Bomgar and remote desktop, efficient with queue management using Remedy indecent management system.

Providing highly refined customer service skills when dealing with customer situations of greater complexity and excel at effective communications with management and peers.

Service Desk Support Analyst - ASTOR & SANDERS CORPORATION USGS (DOI) 12/2011 to 10/2013

Technical Support Analyst providing service desk support logging and tracking calls using Remedy incident/problem management database in a Windows 7, Windows XP and MAC Operating systems environment. Troubleshoot network wired and wireless system setups and troubleshooting USGS domain VPN connection issues.

Supported Active DirectoryR2 environment application support in MS Office 2007-2010, business applications, IE 8,9,10, Firefox, Chrome, Safari SharePoint, Gmail Google Apps.

Supported iPad, iPhone, Android, Lotus Notes Gmail Outlook email applications. Achieving LLMA/ LAO designation for Lotus group and mail-in database creation and administration.

Provided remote desktop support using Bomgar and Remote desktop, password resets using MMC, Lotus Notes in addition to other non-industry standard proprietary applications. Resolved user desktop and, network printer access issues, assisting with network data recovery.

Network and desktop support - Morgan Ember Inc., Littleton, Co. 7/2003 To 12/2011

Responsibilities included Desktop and Network Support providing technical assistance and configuration, in Windows XP, Ms Office 2007 Professional networked business solution.

Performing desktop, troubleshooting and administration in a LAN/WAN, Ms Office, Windows XP environment, supporting wireless routers, switches and desktop computers performing installations of networked system and applications.

Helping office personnel with the daily operation of MS Office professional applications, maintaining and updating office websites and systems, administration of network communication, web development and desktop support. Maintaining and protecting against spyware and virus infection.

Providing highly refined management skills when dealing with customer situations of greater complexity and excel at effective communications with management and peers.

IT & Network Services CCNA, DirecTV Castle Rock, 3/2001 – 7/2003

Working as a member of the technical staff, help desk, providing IT and technical desktop system support in a Windows 2000, NT 4.0, XP, UNIX Active Directory and Exchange servers, performing network problem isolation, installation and configuration of network systems.

Resolving User/desktop calls in 30min or less. Instrumental in increasing customer satisfaction when dealing with network and desktop customer situations.

Instrumental in the installation and project management of Multi-Million-dollar Network upgrade, from a Hub distributed network to a campus network.

Providing broadcast center on-air equipment support, broadcast operations support in-addition to the isolation of broadcast failures and monitoring network systems to insure maximum availability.

Installation, configuration and operation of network system for Cisco Switches/Routers, Pix Firewall, HP Net Servers, system administration and backup.


Microsoft Windows 10 End User: Hardware, Software, and Security Settings

Deploy Windows 10 with New and Traditional Tools

Configure Authentication and Secure Identities for Windows 10

USGS Active Directory Organizational Unit Administrator Certification (COUA)

HP-UX System and Network Administration 1, completed a HP course of study.

Cisco Certified Network Associate, passed all test requirements for CCNA certification

Interconnecting Cisco Network Devices, Cisco CCNA Education, Cisco authorized certified course of education

Associate Degree, November, program in computer technology, Control Data Institute

Banyan Vines Network Engineer, course in LAN/WAN communications, Banyan authorized course of education

Novell Certified Netware Engineer, completed courses of education for CNE certification, Novell authorized courses of education

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