Customer Service Technical Support

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work

Strong communication skills Bilingual/Fluent in

Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Track, prioritize and document requests using an IT support request system and configure new computers and other IT

MICHAEL

(H) 917-***-**** (C) (917(-607-1550

Professional Summary

well with people.

Skills

Knowledgeable in Mac systems Networked applicationsSkilled in HTML, HTTP and IP Mobile application developmentMicrosoft Office Specialist (MOS) Expert

Spanish

Work History

IT Support AnalystAlbert Einstein College of Medicine - Jack and Pearl Resnick Campus – Bronx, NY

Researched, troubleshot and resolved complex problems independently.

Installed software, modified and repaired hardware and resolved technical issues.Used scripting skills to contribute to internal tools.Used ticketing systems to manage and process actions taken.Provided on-call support for critical issues.Demonstrated professionalism and courtesy with customers at all times.

Technical Support SpecialistExpo Technology – Manhattan, New York

Diagnose software and hardware problems.

equipment.Repair and upgrade different types of computers (software and hardware).Identify problems and repair printers, copiers and scanners.Provided recommendations for resolving defects.

Assistant ManagerFinish Line – White Plains, New York

Keeping on track to meet the monthly budgets and targets.Provide excellent customer service.Provide training for staff and new recruitment.Handling the deliveries, checking quality, expiry date, price and correct quantity.Hiring and training staff to provide the best customer service.

Education

High School Diploma:Monsignor Scanlan High School - Bronx New York

FELIZ

*******@***.***

10/2017 to Current

04/2015 to 09/2017

04/2013 to 12/2014

2011

Associate of Science: Computer ScienceWestchester Community College - White Plains, NY

Certifications

CompTIA A+CompTIA Network +CompTIA Security +

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