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Quality Assurance Customer Service

Simi Valley, California, United States
$52,000/ year
February 20, 2018

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Quality Assurance Technician Quality Assurance Lead Quality Assurance Supervisor


Results-driven, detail-oriented, and performance-focused professional, offering broad-based experience in quality control and assurance, record management, and regulatory compliance. Adept at validating quality processes by establishing product specifications, measuring production, and updating quality assurance procedures. Known for analytical problem-solving and critical thinking aptitudes to keenly analyze issues, formulate strategic action plans, and resolve complex situations. Equipped with articulate communication and interpersonal skills in establishing professional relationships with all levels of professionals. Technically proficient with Microsoft Office Suite and Oracle software for inventory management.


Product Administration ~ Strategic Planning and Implementation ~ Relationship Building

Continuous Process Improvement ~ Quality Audits ~ Customer Service


Kavo Kerr Inc. – Pomona, CA

Quality Assurance (QA) Supervisor 2016–2018

Made use of burst pressure testers for quantitative testing of dental consumable products.

Monitored appearance, consistency, functionality, and overall effectiveness of dental impression material products as part of qualitative testing.

Carried out the testing and verification of incoming raw materials through measurement and appearance, as well as incoming and outgoing labeling.

Administered nonconformance investigations, dispositions, and corrective actions while presiding over daily meetings to deal with non-conformances.

Collaborated with a team in performing Corrective Action/Preventive Action (CAPA) investigations; and conducted performance reviews for inspectors.

Held responsibility in responding to internal audit findings and supervising a team of five QA inspectors.

Maintained active involvement for corporate, ISO (1SO 13485), and Food and Drug Administration (FDA) audits.

Managed the deployment of inspectors to accomplish assigned tasks and maintain production operations on a daily basis.

Trained teams for different documentations and inspections.

Transferred two business units of products into the Pomona site.

Dux Dental– Oxnard, CA

QA/Production Manager 2005–2016

Utilized burettes, pipettes, and volumetric flasks in completing chemical assays which involved precision titrations, as well as precision spectrophotometry.

Performed quantitative testing of dental impression material products through burst pressure testers and hydrometers, along with qualitative testing by observing appearance, consistency, functionality, and effectiveness.

Assumed accountability in preparing and versioning all documentation related to production and QA, while drafting CAPA plans.

Controlled human resource responsibilities, including assigning tasks and conducting associate reviews, while carrying out inventory material and production planning.

Expertly directed and delegated resources for product launches in 2010.

Established quality assurance procedure enhancements to enable accurate measurements of key production chemicals resulting in the timely delivery of products.


Ambitech – Chatsworth, CA

Quality Assurance Quantitative Testing


Stoneridge Preparatory School – Simi Valley, CA

Math and Science Teacher


Bachelor of Arts in Physics § Reed College Portland, OR


Conejo Valley Tutor – Agoura Hills, CA

Math and Science Tutor – Middle School thru College

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