Customer Service Representative
Resume:
Monique A. Hall
Chicago, Illinois 606407
ac4jtj@r.postjobfree.com
SUMMARY: Utilizing my experience of administrative, customer service and retail skills, to support and attain the goals of the company.
EDUCATION/CERTIFICATES:
Truman College, Chicago, IL 09/2013-09/2014
Wright College, Chicago, IL 01/1994 Triton College, River Grove, IL 08/1983
YMCA Alliance of Chicago, IL 10/2011 CAPS Community Assistance Program, Chicago, IL 12/2010
PTC Security Training, Chicago, IL 08/2010
SKILLS/QUALIFICATIONS: Acquired over 25 years of excellent customer service, and administrative office skills.
Ability to train new employees to achieve their employment skills; Supervisory skills to work independently, with dependability, and professionalism; Able to resolve issues, be it with customers and or staff department.
WORK EXPERIENCE & VOLUNTEER WORK EXPERIENCE:
Walgreens, Chicago, IL 06/2014-08/30/14
Inventory Stock Clerk and Customer Service Representative for customers that need assistance to locate and purchase their products.
Inspiration Corp., Chicago, IL 03/20/14-06/2014
Kitchen Manager Assistant, cook, and maintain the cleanliness of the kitchen, along with serving the clients
healthy nutritional meals.
Catholic Charities, Chicago, IL 04/2011-05/2014
Data- Entry File Clerk, in the Emergency Assistance Department, for those in need for food and clothing.
Chicago Bears @ Soldier Field Vendor Commissary Cashier 05/2012-12/2012
Retrieved, verified large amounts of currency from the vault control room; Secured currency inside VC Cage to control loss of funds and valuables; Counted, exchanged large sums of currency between 20 to 30 vendors for customers; Processed, closed vendors transactions through the computer program system; Balance inventory orders and closing cash with VC Supervisor, and vault control room.
Sunglass Hut, Chicago, IL Retail Associate 08/2005-11/2008
Attained selling $130,000.00, for three years consecutively, in assisting customers to look their best in expensive eye wear and watches; Accommodated with merchandise and inventory control to prevent loss prevention; balanced cash drawers, made banks deposits; Opened and closed store independently.
Jewel-Osco, Chicago, IL Photo Developer/Cashier 12/2001-05/2005
Registered, refunded, exchanged customers purchased items; I Prepared and operated the 30-Minute Photo Machines; Balanced the lotto machines and cash registers; Organized department aisles, answered phones; Announced intercom messages; Answered customer’s inquiries to their pictures, products, etc.
Cinderella Day Care, Chicago, IL 04/2001-10/2001
Assisted day care provider with 13 children daily, to development of health requirements; Organized, maintain cleanliness of facility: Discussed the progress and needs of the children to their parents.
Personnel Temporary Consultants, Chicago, IL 04/1998-01/2001
Updated corporate funds and lawyer’s litigation files by day entry; Resolved, maintained, PC Workstation problems with Com-Ed technicians; Answered business phones and emails: Typed, faxed, delivered Fed-Ex documents.
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