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Customer Service Technician

Newton, North Carolina, United States
February 20, 2018

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**** ****.**. **



Secure employment in Telecomunications industry for long term. Seek to work in enviorement that will challenge me further, while allowing me to contribute to the continued growth and succes of the organization. Obtain a position that will provide me the ability to apply my problem solving and technical experience to a growing industry. Look forward to working with a company that pomotes quality pruducts and excellent services; and provides me with the opportunity to meet and exceed any and all tasks and goals set forth before me.


. Knowldege of Call Center support with call management systems and advanced administrator

. Exeptional knowldege of desing, istalling and trouble shooting structured cabling and wiring systems.

. Good knowldege of the installation, implementation and maintance of networking equipment.

.strong verbal and written communication skills,

. Familiar with tools required in a Data center, and Telecomunications industry.


Apple Inc. Site Service Fiber Network technician 9/2015 to Present

. working with a 10.000 plus server Data Center.

. Siri project

. i phone 7 project

. Trouble shooting ticket issues

. Fiber optic intallation.

. Upgrading hardware/ install removed

. Install and troubleshoot Cat 5 and Cat6 cabling for Local Area Network (LAN) and fiber storage connectivity.

. Monitored and document request from customers in person, on the phone or though e-mail.

. Configured new assets, installed motherboards, processors, RAM and graphic cards.

. Team Lead on several large Data Center projects.

. Daily tickets using Apple's own software.

. Proactively Decommissioned/ installed hundreds of HP'S, IBM X/G SERIES, CISCO'S 7000, SUN, TOSHIBA.and many other brands servers, and Network equipment through specified protocol with out any supervision. Provide Network and system administration support for request made trough peregrine trouble ticket system while exhibiting exceptional customer service and securing SLAs

. Visually inspected hundreds of servers for hardware or connection errors and documented network information for server moves as well as trouble shooting efforts for vendor engagement or relaying to SAs.

. Intalled cables professionally along with a team of two, nearly 1000 square feet of

DDC and Fiber cables to provide connectivity to a quarter of T2/T3 Data Center

Prince Telecom Hickory NC 9/2014 to 9/2015

Field Fiber Optic Technician

. integrate Network hardware and interconnect facilities

. Perform routine bulding and grounds maintance and ispections of conections on network conectivity

. Analyzed Network coverage to ensure communication and network integrity

. Maintain inventories of test equipment, base station, and transmitters.

. Perform istallation in new premises, Fiber Optic and Cat5

. Talk to customers to ensure satisfaction on services.

. Installed new Telephone services/ internet and cable connections following protocol of company guidelines.

Lowe's Hardware Inc. Hickory NC 04/2007 to 9/2014

Fiber Optic network Data Center /Back Room

. Intallation, termination, testing, labeling, and decommissioning of CAT 5/6 cooper and Fiber cabling and patch systems as wel splicing Fiber. Perform organization, formation, and dressing of cables to defined standars, exibit quality workmanship for all tasks and mantain Data Center space cleanliness.

. Troubleshooting of cooper and fiber cabling, including multimode and single mode, installation of cage, cabinets, ladder Rack, Fiber Tray.

. Installation and removal of communications and server equipment into cabinets.

. Installation and removal of pluggable power cabling per define standars.

. Ability to work unsupervised and follow directions and procedures, follow and generate documentation, and mantain schedules.

. Travel to ohter Locations to perfom same duties as need it in my designated area.


Fiber Optic Technician

Certified By the Fiber Optic Association, Inc.

CFOT/CPCT# 3250060

Premises Cabling Technician Certified

CVCC college Hickory NC. 2013

Hasworth University Lacross Ga. 2002

Trilingual English, Spanish and Italian.

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