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Manager Windows Server, Team Lead, Project Manager

Manassas, Virginia, United States
February 20, 2018

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Richard Irving

***** ****** *** ********, ** 201**-***-*** 0883


Managerial or supervisory position leading a team of IT professionals that drive business decisions reflecting positive program progress. I am seeking to manage a progressive organization that values my proven dedication and experience.


Extensive data center experience in a wide range of exceptionally challenging situations.

Proven track record as Lead Systems Administrator and Systems Engineer.

Strong track record leading and motivating teams of IT professionals to reach beyond preconceived limits to achieve excellence.

Top Secret security clearance with Full Scope Polygraph.

Able to manage multiple projects and personnel simultaneously while meeting all deadlines.

Skilled at analyzing system needs and developing practical technical solutions from general verbal instructions.

Excellent communications ability; expert presentation skills; get along well with all types of people.

Exceptionally well-organized with fine attention to detail.

Genuinely passionate about and dedicated to my career in IT.

Highly motivated, results oriented, performance driven.

An entrepreneurial IT professional who looks beyond the status quo to uncover hidden opportunities for efficiency improvements and synergy.


KeyW Corporation, Falls Church, VA December 2016 – Current

Information Systems Security Officer

Establishes security protocols for I.T. systems from the Information Systems Security Division to meet the standards throughout the Intelligence Community

Initiates system inspections on classified systems to meet the ICD503 requirements mandated by the intelligence community.

Conducts day-to-day redlines of Master Systems Security Plans and System Security plans to ensure accurate documentation prior to system inspections.

Works closely with the Computer Information Response Team on with resolving data leaks and data spills to provide guidance on reporting and resolution.

Conducts PowerPoint presentations on Insider Threat to various contracting companies across the CONUS.

Provides instructions and guidance to contracting companies on Continuous Monitoring to include account management, auditing and accountability (user activity monitoring) software patching and incident reporting.

Provides guidance on new systems for accreditation, existing systems for re-accreditation, relocation and security relevant changes to the systems.

Ensures contracting company’s systems establishes sponsor procedures requirements for insider threat program outlined in the National Industrial Security Program Operating Manual (NISPOM).

General Dynamics Information Technology, Herndon, VA April 2015 – August 2016

Team Lead Manager/Senior Customer Services and Information Technology Officer

Provide project management guidance to Close Support, Engineering, SharePoint, System Administrator, and Windows Engineering teams.

Provides weekly and monthly IT status reports to Directorate Task Manager and government Team Lead Manager that shows contracting staff progress pertaining to the program.

Conducts day-to-day Tier 1 and Tier 2 support for problem resolution on hardware and software applications as well as on call 24X7 operational support.

Maintains and manages metrics reports on Enterprise Service Management Ticketing queue to maintain the service level agreement as required by the customer.

Conducts appraisals to employees for job performance and provides recommendations for increase.

Provides IT consulting, triage and problem resolution for technical products and/or applications in the enterprise environment.

Monitors and maintains leave balances through all employees as well as sign timecards.

Attends weekly meetings with the Directorate Task Manager to give status on IT activities as well as training, conduct as well as any planned future deployments within the agency.

ManTech International Corporation, McLean, VA January 2014 – April 2015

Principal Windows System Engineer

Support connectivity with other domains and the existing systems.

Analyze system faults, troubleshoot, and run diagnostic test on operating system and hardware to detect problems.

Evaluate and install developed software during various phases of testing.

Utilized Microsoft Visio to manage and maintain data center build out of rack elevation, capacity planning as well as maintain servers, Cisco switches, routers and other peripheral devices.

Review and prepare documentation for systems and tests capable of installing and required software.

Initiate preventive maintenance on the operation system as well as be capable of repairing system/environment problems.

Developed the procedures and be capable of executing existing and developed procedures in order to maintain compliance with mandates and/or vendor-released patches and upgrades.

Troubleshoot of system performance and make system modifications to accommodate hardware upgrades.

Tested and installed Windows 2008r2 and Windows 2012r2 software to meet user based community services in a production environment. This also included the hardware rack, cable and labeling to meet data center requirements.

BAE IT Systems, McLean, VA April 2012 – March 2013

Principal System Administrator

Responsible for planning and coordinating the Windows server environment for upgrades, installation, and security protocols

Installed latest applications to support multiple environments in development, test and production in Windows 2003 and 2008r2.

Built 2008r2 servers to support any latest software to include Winfiler W2 and 1099 reporting software, Health Insurance enrollment and any other software.

Supported the Windows server migration by coordinating, planning, installing and testing newly purchased servers to meet long term deadline of completion date.

Created and managed user accounts and provides privileges based on needs of the project.

Provided daily status to Operations Manager and team in an agile environment to determine current and future strategies regarding builds, changes and upgrades.

The Boeing Company, Springfield, VA February 2010 – April 2012

Systems Administrator

Responsible for multiple sites pertaining to mission oriented projects.

Engineered server and Thin Client environment to include planning, deployment, configuration, installation and maintaining all associated hardware and software for multiple projects and sites.

Provided Hyper-V technology through Hyper-V manager console for the virtual VMWare 4x version environment.

Supported design and deployment of data center build.

Oversaw system hardware/software failures and provides fixes, patches and upgrades as needed associated with anomalies and data integrity.

Managed Active Directory for optimal operation stability in a Windows environment.

Responsible for data transfer from disk to system as well as system to system.

Created and managed user accounts for oncoming users and provides necessary privileges pertaining to tasks assigned cost effective results.

Provided future planning schemas for future server, thin clients and all associated peripheral environments based on the needs of the customer and project productivity.

Followed training protocols for new employees coming on board at training site.

Updated procedures and guidelines for other System Administrators

Attended meetings to provide detailed data for growth within the organization.

BAE IT Systems, McLean, VA March 2005 – February 2010

Senior Lead Systems Administrator

Oversaw large and complex data center migration projects.

Utilized the Altiris and Open Manage applications to track and maintain hardware and software in a data center environment.

Provided the Altiris agent to users with the goal of the users to automatically stream other agents within the infrastructure.

The Altiris agent was used to provide data feedback on whether hardware or software was failing to include various device types such as Dell servers, HP servers, IBM servers and blade servers which allowed for proactive investigation before an actual outage occurred in a data center providing maximum uptime.

Utilized Altiris to manage users workstations for configuration, repair, and deployment to the given infrastructure.

Managed and directed the ISX Central Surveillance monitoring project. This involved the installation, serial port IP setup and day-to-day monitoring of eight surveillance cameras.

Monitored power consumption on each rack for capacity planning purposes, as well as cooling temperatures – allowing us to set thresholds.

Provide comprehensive computer security, utilizing the C5 Compliance Platform.

Oversaw the Fortinet/Secure Elements project - an enterprise level IT security solution that protects IP assets from known vulnerabilities and identifies new problems before vendor provided fixes are received.

Monitored all Dell servers for hardware and software failures using Open Manage and Altiris.

Accessed hundreds of servers within the organization to identify problems or failed components within any given server or workstation.

Resolved all hardware and software issues with minimal downtime, resulting in high productivity.

Led Rackwise project to analyze IT infrastructure and resource utilization data. Identified significant areas for efficiency improvement.

Provided comprehensive LAN support to up to120 users.

Performed daily backups, ensuring exceptional reliability.

Installed and upgraded software to workstations.

Lockheed Martin, IS&S Division, Vienna, VA/ Reston, VA January 2000 – March 2005

Systems Engineer/ Network Analyst

Performed statistical analysis of client server and network availability.

Wrote weekly reports summarizing issues and challenges using PowerPoint and Excel.

Determined causes of server outages and provided necessary steps to resolve.

Operations Support Analyst 2000-2001

Monitored and managed mainframe computers.

Defined and resolved any issues with hardware, software and databases.

Remedied network and server outage problems.

Communication Technology, Herndon, VA January 1998 – January 2000

Technical Support Specialist

Provides comprehensive troubleshooting and support to mainframe customers.

Implemented practical cost effective solutions to difficult problems.


Hardware: Dell servers, IBM servers, HP Blade servers, HP DL360g8, Thin Clients, Cisco routers and ASA switches, OS/390, ES 9000, HP 3000 series 70

Software: Microsoft Office Suite 2007/2010/2013, Windows NT/2000/2003/XP/2008/2012r2, Hyper-V, Windows 7/8, VMware 4.5, VMview, MS Word, Cognos, HP Openview, Omegamon, DB2, Netfinity, Lotus Notes, Tivoli, Compact Insight Manager, EFMS/G2

Networking/Communications: FDDI, IP Trafficking, Norton Utilities, McAfee, Routers, TCP/IP, Token Ring, X.24


Extensive corporate training in IT to include:

Maintaining a MS Windows Server 2003 Network Infrastructure, MS 2272: Implementing and Supporting MS Windows XP Professional, MS 2279: Planning, Implementing, and Maintaining a MS Windows Server 2003 Active Directory Infrastructure, MS 2273: Managing and Maintaining a MS Windows Server 2003 Environment. (CBT) Updating Microsoft Windows NT 4.0 MCSE Skills to Windows Server 2003 Administration Skills 2.0

Windows Server 2008r2

Windows Server - Infrastructure - Design and Configuration 2012r2

Windows Server – Administration 2012r2

ITIL Foundations

University of the Potomac, Vienna, VA

Information Systems Program, specializing in Network Security


US Marine Corps, Iraq January 1997 – February 2004

Served in active duty with Operation Iraqi/Enduring Freedom.

Received multiple awards, including the Armed Forces Reserve Medal, National Defense Service Medal, Selected Marine Corps Reserve Medal, Presidential Unit Citation – Navy, Good Conduct Medal.

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