Ronald Salvador
HILLSBORO, OR 97124
ac4jne@r.postjobfree.com
QUALIFICATION SUMMARY
Systems/Operations Engineer across a variety of industries
Data Center maintenance, server setup, documentation, monitoring and patching
Expert end user troubleshooting for Windows and Mac systems
Working knowledge of Cisco based wired and wireless networks
BYOD administration including enforcing IT policies and procedures
Identify solution options by assessing technical and business acumen
EXPERIENCE
Robert Half – HCA Healthcare, Inc.(PPMSI office) July 2017 – December 2017
Systems Administrator (Contractor)
Managed physical and virtual server infrastructure located in Data Center.
Administer Windows Servers to include troubleshooting and configuration changes.
Manage AD user creation, manage permission, group policy.
Manager Exchange 2013 Email and Skype setup
Performed a broad range of hardware support for Desktops, laptops, smartphones, scanners, and peripherals.
Imaged laptops and desktops using Clonezilla.
Monitored and controlled daily service call activity, utilization, inventory levels, and service invoicing. Used Helpdesk ticketing system created using Share point to prioritize and document solutions.
Envestnet, Inc.(Yodlee office) May 2014 – July 2017
Systems Administrator/Help Desk Engineer
Manage onboarding and offboarding of all company staff both local and remote including new hire orientation and equipment retrieval of past employees
Key team member in Office 365, Ring Central and ServiceNow corporate migration
Manage all Apple systems using JAMF Casper suite
Responsible for maintaining all systems in corporate data center
Managed corporate wide encryption of both Macs and PCs
Responsible for procuring equipment in line with Finance budget
Maintained all IT corporate licensing with focus on reducing costs company wide
Responsible for training new staff
TuneIn, Inc. April 2013 – March 2014
IT Support Engineer
Manage onboarding and offboarding of all company staff both local and remote
Procure equipment in support of corporate growth and within Finance budgets
Support Dev and QA teams on system builds for various projects
Install and configure server equipment in Data Center
Manage IT licenses companywide for budgeting purposes
Roll out up company wide collaboration tools including Blue Jeans and Egnyte
Responsible for training new staff
Maintain asset control reports in line with the Finance team
Trion Worlds, Inc. July 2010-April 2013
Workstation Support Technician
Responsible for onsite IT set up and support for all tradeshow and press events
Manage onboarding and offboarding of company staff
Procure hardware and software in line with Financial budgets
Support Marketing, QA, Engineering, UI teams on special projects
Manage IT licenses companywide for budgeting purposes
Responsible for onsite IT set up and support for all tradeshow and press events
Responsible for training new staff
Primary IT contact for UK office and remote staff
Maintained Data Center equipment including all hardware and software upgrades
Gazillion Entertainment, Inc. (www.gazillion.com) February 2010 – July 2010
IT Support Analyst
Managed onboarding and offboarding of all company staff
Provide Level 2/3 support for end users
Assisted configuring servers in Data Center
Solfocus, Inc. March 2008 – January 2010
IT Systems Administrator
Primary IT contact for corporate headquarters including IT staff
Responsible for purchasing h/w and s/w
Responsible for all new hire and employee exit IT tasks
Install and configure server equipment in Data Center
Create documentation for various IT processes
Responsible for training additional IT staff
TIBCO Software, Inc. October 1999 – February 2008
IT Project Manager/Desktop Lead
Involved in rolling out company wide Remedy Help Desk system
Responsible for training future IT help desk/desktop support staff
Created documentation for various IT processes
Managed IT resources corporate Education team
Responsible for upgrading corporate hardware
Monitored and managed daily server backups
Performed system maintenance by providing security patches administrated by McAfee and Microsoft technology.
Installed and configured image-based Windows operating systems
EDUCATION
University of California at Berkeley, Berkeley, CA
Bachelor of Arts, Sociology
A+ certified
MCP
Continuing Education online: Linux, Cisco networking, DevOps, MS SCCM, Python, Bash and Powershell scripting
References
Network
TCP/IP
WINS
DNS
DHCP
VPN
Management
MobileIron
Casper
McAfee EPO
Cisco CM
Cloud
Office365
Box
Google Apps
Hardware
HP Laptops/Desktops
Dell Laptops/Desktops
Lenovo Thinkpad
HP Network Printers
MacBook Pro/Air
iMac\Mac Pro
IMAGING
Norton Ghost
Acronis True Image
SCCM
Clonezilla
Software
Adobe:
Acrobat
Illustrator
Photoshop
Premiere
Flash
Perforce
Jira
Confluence
Quickbooks
Autodesk:
Maya 2012
Microsoft
Office 2010-2016
Visio 2010-2013
Project 2010-2013
Sharepoint 2013
Scripting
Powershell
Bash
Help Desk system:
Sharepoint
ServiceNow
Service Desk Plus
Remedy
IssueTrak
Operating Systems:
Linux Red Hat, Ubuntu
CentOS, Mint
Windows 7, 10
Apple Mac OSX
Android
IOS
Certifications
CCA
MCP
A+