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IT Support Manager

Location:
Hillsboro, Oregon, United States
Posted:
February 20, 2018

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Ronald Salvador

**** ** **** *****

HILLSBORO, OR 97124

ac4jne@r.postjobfree.com

650-***-****

QUALIFICATION SUMMARY

Systems/Operations Engineer across a variety of industries

Data Center maintenance, server setup, documentation, monitoring and patching

Expert end user troubleshooting for Windows and Mac systems

Working knowledge of Cisco based wired and wireless networks

BYOD administration including enforcing IT policies and procedures

Identify solution options by assessing technical and business acumen

EXPERIENCE

Robert Half – HCA Healthcare, Inc.(PPMSI office) July 2017 – December 2017

Systems Administrator (Contractor)

Managed physical and virtual server infrastructure located in Data Center.

Administer Windows Servers to include troubleshooting and configuration changes.

Manage AD user creation, manage permission, group policy.

Manager Exchange 2013 Email and Skype setup

Performed a broad range of hardware support for Desktops, laptops, smartphones, scanners, and peripherals.

Imaged laptops and desktops using Clonezilla.

Monitored and controlled daily service call activity, utilization, inventory levels, and service invoicing. Used Helpdesk ticketing system created using Share point to prioritize and document solutions.

Envestnet, Inc.(Yodlee office) May 2014 – July 2017

Systems Administrator/Help Desk Engineer

Manage onboarding and offboarding of all company staff both local and remote including new hire orientation and equipment retrieval of past employees

Key team member in Office 365, Ring Central and ServiceNow corporate migration

Manage all Apple systems using JAMF Casper suite

Responsible for maintaining all systems in corporate data center

Managed corporate wide encryption of both Macs and PCs

Responsible for procuring equipment in line with Finance budget

Maintained all IT corporate licensing with focus on reducing costs company wide

Responsible for training new staff

TuneIn, Inc. April 2013 – March 2014

IT Support Engineer

Manage onboarding and offboarding of all company staff both local and remote

Procure equipment in support of corporate growth and within Finance budgets

Support Dev and QA teams on system builds for various projects

Install and configure server equipment in Data Center

Manage IT licenses companywide for budgeting purposes

Roll out up company wide collaboration tools including Blue Jeans and Egnyte

Responsible for training new staff

Maintain asset control reports in line with the Finance team

Trion Worlds, Inc. July 2010-April 2013

Workstation Support Technician

Responsible for onsite IT set up and support for all tradeshow and press events

Manage onboarding and offboarding of company staff

Procure hardware and software in line with Financial budgets

Support Marketing, QA, Engineering, UI teams on special projects

Manage IT licenses companywide for budgeting purposes

Responsible for onsite IT set up and support for all tradeshow and press events

Responsible for training new staff

Primary IT contact for UK office and remote staff

Maintained Data Center equipment including all hardware and software upgrades

Gazillion Entertainment, Inc. (www.gazillion.com) February 2010 – July 2010

IT Support Analyst

Managed onboarding and offboarding of all company staff

Provide Level 2/3 support for end users

Assisted configuring servers in Data Center

Solfocus, Inc. March 2008 – January 2010

IT Systems Administrator

Primary IT contact for corporate headquarters including IT staff

Responsible for purchasing h/w and s/w

Responsible for all new hire and employee exit IT tasks

Install and configure server equipment in Data Center

Create documentation for various IT processes

Responsible for training additional IT staff

TIBCO Software, Inc. October 1999 – February 2008

IT Project Manager/Desktop Lead

Involved in rolling out company wide Remedy Help Desk system

Responsible for training future IT help desk/desktop support staff

Created documentation for various IT processes

Managed IT resources corporate Education team

Responsible for upgrading corporate hardware

Monitored and managed daily server backups

Performed system maintenance by providing security patches administrated by McAfee and Microsoft technology.

Installed and configured image-based Windows operating systems

EDUCATION

University of California at Berkeley, Berkeley, CA

Bachelor of Arts, Sociology

A+ certified

MCP

Continuing Education online: Linux, Cisco networking, DevOps, MS SCCM, Python, Bash and Powershell scripting

References

Network

TCP/IP

WINS

DNS

DHCP

VPN

Management

MobileIron

Casper

McAfee EPO

Cisco CM

Cloud

Office365

Box

Google Apps

Hardware

HP Laptops/Desktops

Dell Laptops/Desktops

Lenovo Thinkpad

HP Network Printers

MacBook Pro/Air

iMac\Mac Pro

IMAGING

Norton Ghost

Acronis True Image

SCCM

Clonezilla

Software

Adobe:

Acrobat

Illustrator

Photoshop

Premiere

Flash

Perforce

Jira

Confluence

Quickbooks

Autodesk:

Maya 2012

Microsoft

Office 2010-2016

Visio 2010-2013

Project 2010-2013

Sharepoint 2013

Scripting

Powershell

Bash

Help Desk system:

Sharepoint

ServiceNow

Service Desk Plus

Remedy

IssueTrak

Operating Systems:

Linux Red Hat, Ubuntu

CentOS, Mint

Windows 7, 10

Apple Mac OSX

Android

IOS

Certifications

CCA

MCP

A+



Contact this candidate