Office assistant

CYNTHIA S. DUNKIN

***** ******* ** ****: 563-***-**** Davenport, Iowa 52804 Email: ********.******@*****.***

CAREER SUMMARY

Motivated self starter with experience in the medical industry including excellent patient care and customer service. A strong background with Medicare, Medicaid, and private insurances. Attention to detail that is needed to properly process claims using the physicians notes. Knowledge of HIPPA laws, electronic health records software and claims processing clearinghouses.

WORK HISTORY

Aug. 2017- SMALL REPAIR SEAMSTRESS, 936 West 4th Street, Davenport, Iowa 52802

Dec. 2017 Repair missing or broken buttons and hooks, minor sewing needs. Assist in other areas of the plant as needed.

2015-2017 CODER, BETTENDORF PEDIATRIC AND FAMILY PRACTICE, 4017 Devils Glenn Road, Bettendorf, Iowa 52722

Confirm patient insurances for daily appointments; Confirm and post patient payments daily; Appropriately code medical procedures and diagnoses using the provider’s documentation processing up to fifty-three claims per day in the family practice and physician visits to three nursing homes; correct coding mistakes to reprocess as many denied claims as possible each day; answer billing questions and collect payments from patients; and assist in front office tasks as needed.

2014-2015 RECEPTIONIST AND GENERAL CLERK, HCR MANORCARE DAVENPORT, 815 E. Locust St. Davenport, Iowa 52803

Assist residents and visitors with questions and answers; excellent customer service; schedule physician appointments and transportation to and from those appointments; answer and direct calls to the appropriate department. Assist with medical records as needed.

2011- 2014 CNA, HCR MANOR CARE DAVENPORT, 815 E. Locust St, Davenport, IA 52803

Assist and provide care to residents in activities of daily living and rehabilitation. Providing companionship and empathy to patients and family members. Communicating with nursing staff and working as a team to deliver excellent care. Awarded Employee of the Month twice.

2010-2011 CNA, DAVENPORT LUTERAN HOME, 1138 W. 53rd St, Davenport, IA 52806

Assist and provide care to residents in the Special Care Unit. Communicating with nursing staff; participating in activities on a one to one basis with residents.

2010 CASHIER, WALMART, INC., 5811 Elmore Ave, Davenport IA 52807

Greet Customers. Answer questions. Handle cash and credit transactions. Operate a cash register. Make change. Keeping areas neat and organized.

2006-2010 BARTENDER, GEEZZER’S DRAFT HOUSE, 1654 W. 3rd St, Davenport, IA

52802

Provide excellent customer service. Took drink orders, made and served drinks. Operate the cash register and process sales. Ability to recognize problems and diffuse them being firm.

EDUCATION

2014-2015 MEDICAL OFFICE MANAGEMENT, Kaplan University, Davenport, IA 52806

2010 CERTIFIED NURSES ASSISTANT, Scott Community College, Davenport, IA 52801

1998 OFFICE TECHNOLOGY WITH LEGAL EMPHASIS, Commonwealth Business College, Moline, IL 61265

Received honors nine out of ten terms, graduating with honors

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