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Customer Service Information Security

United States
February 20, 2018

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Robert Rhyne 706-***-****

*** **** ***** **, ********* NC, 28655


A professional position focused on my technical knowledge, strong customer service and management skills, and business development experience.


COMPUTER ANALYST/MANAGER National Security Agency 1997 – Present Ft. Meade, MD

Systems Analyst for Microsoft, Linux, Unix and DOS Based computer systems and networks.

Web applications troubleshooting across platforms with a 100% success rate.

Worked with clients to assess needs; installed solutions and adaptations as needed.

Managed multiple communication teams across multiple offices including Cyber and Cryptologic.

Outstanding reporting and briefing abilities, mentored, managed and trained over two hundred staff members in three NSA offices over my tenure.

Managed project teams, information security programs, database servers and webs content.

Experienced with Microsoft operating platforms and networking, HTML, Linux, Unix, DOS, most PC security software suite packages, NEXT networking, Cloud-based and managed service applications, VPN, VAX, JAVA and IBM mainframes.

Employed a customer-focused approach in problem solving, gathering requirements, performing business analytics and delivering cutting-edge solutions; Cloud-based and new technologies. SYSTEM ADMINISTRATOR Lockheed Martin

1992 – 1996 McLean, VA

Managed computer systems and databases at a government facility. Key member of a technical team working with SUN/NEXT operating systems, hardware and ancillary peripherals. RELATED EXPERIENCE

FEDERAL POLICE OFFICER Central Intelligence Agency 1995 – 1996 McLean, VA

Completed 12-week training course at Federal Law Enforcement training center in Glynco, GA. Responsible for physical security.


1985 – 1991

Petty Officer in the US Navy for six years; two year assignment stationed at NSAG; Edzell, Scotland, followed by four years at NSA Washington.


US Navy, Cryptologic Technician Training; Pensacola, FL. 1985 Ann Arundel Community College, Computer Science, Severna Park, MD. NSA/CSS. Cyber/Intelligence/All-Source Analyst/ Computer Operations/Network Configurations

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