Manager Project

THERESA KAY MOSS HINDS

**** **** ******** ***** ******, Georgia 30115 770-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

A highly accomplished professional with a comprehensive background in video technology and communications. Solid program management experience as well as project management, documentation and technical writing abilities. Adept at troubleshooting, problem resolution and supervision with a penchant for achievement, professional development and promotion. Proficient in Microsoft Office Suite including MS Project.

Provides Leadership

Team-Oriented/Collaborator

Highly Organized

Exemplary Communications

Vision (Big Picture)

Detail-Oriented

Customer Focused

Positive

EMPLOYMENT

Georgia Environmental Finance Authority 02/17 – Present

Director, Information Technology

Manage a 3-person staff with a budget of $800,000.00. Responsible for all aspects of staff performance and to provide technological solutions that help the other divisions meet their goals. Oversee data infrastructure, phones, printers, software and hardware upgrades (including patch management, backups to AWS, and disaster recovery procedures).

Establish and document procedures for the division.

Provide strategic roadmap and direction of the division (1 year, 3 year and 5 year outlook).

Technicolor, Inc. Atlanta, GA 11/15 – 07/16

R&D Project Manager

Manage SOW program with major service provider. Manage Digital Transport Adapter Program (current deployment 8,000,000+ set top boxes deployed across North America, Canada and Latin America). This program included managing third party teams to develop and integrate software components (operating system, middeware and application). Responsible to track schedule commitments to customers and provide quality software releases for deployment. Tools used included webex for communication, Jira for tracking backlog and Coverity for static analysis.

Cisco Systems Atlanta, GA

Engineering Program Manager (10/14 – 11/15)

Managed SOW program with major service provider. Managed Digital Transport Adapter Program (current deployment 8,000,000+ set top boxes deployed across North America, Canada and Latin America). This program included managing third party teams to develop and integrate software components (operating system, middeware and application). Responsible to track schedule commitments to customers and provide quality software releases for deployment.

Solution Program Manager (04/13 – 10/14)

Manage Videoscape system solutions using Agile methodologies to offer service providers solutions to address their business opportunities. This program included a large development team located in England, Israel, Shanghai, and India. This was both a hardware and software project that included both system and client (settop) software components using Cisco proprietary tool for tracking backlog and functionality as well as Rally software for user stories and daily scrum meetings.

Program Manager (07/10 – 04/13)

Served as customer facing program manager for 2 major service providers in the US. This was part of a larger customer facing team dedicated to providing engineering support for both the DTA deployments as well as deployment of next generation Electronic Program Guide (EPG) in the US. The EPG guide started development in a Waterfall methodology but later transitioned to Agile. The software was based on new middleware initiative by Cisco Video group.

Project Manager (07/08 – 07/10)

Deployed Digital Network Control System (DNCS) releases as well as rolled out the foundation for networks to deploy Data Over Cable Service Interface Specification (DOCSIS) technology. Responsibilities included maintaining 30% profit margin on each project, customer satisfaction scores, and managing deployment team in matrix environment.

Documentation Project Manager (06/06 – 07/08)

Performed project management of all documentation requirements associated with system releases, client software, application software and Internet Protocol Television (IPTV) systems. Created master schedules using Microsoft Project software, maintained project priorities, scoped new projects, delivered drafts based on schedules and customer commitments.

Supervisor/Senior Technical Writer (01/00 – 05/06)

Managed a staff of three (3) Senior Technical Writers. Provided performance appraisals, served as a mentor, resolved conflict, administered usability input and managed daily staff requirements. Conducted research, project management, writing and interfacing with cross functional review teams. Utilized Author IT software for documentation development.

Identified issues, tracked & maintained status of documentation associated product development projects.

Involved in creating clarify bug tracking reports to document open/fixed issues in customer release notes.

Associate Product Planner (09/98 – 12/99)

Developed service plans for new products, coordinated allocation of resources assigned to projects and attended meetings. Researched technical issues. Wrote service plans and submitted to management for approval. Oversaw the service aspect of 11 simultaneous project development efforts.

TRAINING

Certified Scrum Master

Management Practices

Leading for Results (360 evaluation)

Emory Management Certification Program

Reverse Path Implementation

Network Bootcamp

PMP Bootcamp

Activating & Operating DVS

Fundamentals of the HFC Network

Self-study UNIX Course

Agile Certified Product Owner

Requirements Bootcamp (writing software requirements)

Cisco Product Manager Series

Cisco Cloud and Infrastructure Essentials for Engineering

Cisco Security Ninja - White Belt

Cisco Business Basics Series

Wifi 101 Foundation Course

HTML 5 Overview Training Course

Internationalism Awareness

Microsoft Project Server

AFFILIATIONS

Member: Gwinnett Leadership Council for the American Cancer Society

Member: Cisco Atlanta Civic Council (Led initiatives for Global Hunger Relief Campaign & US 2020 STEM)

Graduated from the Georgia 100 program facilitated by The Minefield Group.

Leadership Gwinnett (Class 2016).

Technology Association of Georgia (Individual Member)

EDUCATION

Auburn University Master of Arts in Communication

Bachelor of Arts in Speech Communication

Experience Prior to 1998 Available Upon Request

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