Customer Service Manager

CANDICE WATSON, PCP

** ***** ******, ****** **, L4G 2M9

289-***-****

*********@****.**

QUALIFICATIONS

•Proficient in computer applications such as Microsoft Word, Excel, PowerPoint, Windows, Electronic Mail and Payment Evolution

•Strong communication skills, as well as taking the initiative to finish tasks and surpass expectations

•Team builder as well as great independent worker

•PCP Certification

EXPERIENCE

Payroll

•Calculating payroll deductions and earnings

•Reconciling payroll accounts and creating new G/L accounts

•Setting up benefit and pension calculations

•Running multiple payroll reports to confirm hours paid

•Preparing year end reports and slips including T4’s, ROE’s and Pension adjustments

•Walking through biweekly remittances with clients

Customer Service

•Over 13 years experience in different areas of customer service

•Constantly working in fast paced environments that require abstract thinking and team-oriented attitude

•Interacting with customers from different cultures and ethnicities on a daily basis

•Accurately processed customer payments as well as sending out invoicing

•Informed customers of services provided via phone, email and in person

•Continuously received awards and appreciations for excellence in customer service and team building

Administrative

•Work on a continuous basis with general public, Long term care facilities, retirement facilities, Administrative office workers through phone, email and in person

•Experience in Data Entry, facsimile transactions, Invoicing, filing, scheduling and AR calling

•Answering and directing clients via phone

Software

•Project implementation Management and Team Lead skills that required senior level knowledge of software

•Fluent in how to use CRM

•Able to review documentation and decipher items that were not necessarily put in writing, but are essential to successful project completion

•Ability to review and understand Union Compliance agreements

•Ability to review Software items and escalate up to our Development team with all details and screen captures as required

•Over the last 6 months have been part of our Software Testing team to ensure stability and advise of any opportunities of improvement / areas of concern regarding flaws in new specifications

WORK HISTORY

StaffScheduleCare Project Manager / Team Lead 2011 – Present

StaffScheduleCare Payroll Department Manager Current Position held

EDUCATION

Seneca College

Payroll Compliance Practitioner 2014 – 2016

*Certified

Everest College

Paralegal Communications Diploma with Honours 2008 – 2009

Sutton District HS

OSSD achieved 1999 - 2002

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