Customer Service Data Entry

Sylvia Walker Phone: 919-***-****

**** ***** ***** *** **

Raleigh NC 27613 Email: *******************@*****.***

CAREER SUMMARY

With over 20 years of business experience, I have knowledge and skills and the ability to contribute to the success

of any business. I can provide great customer service which will enhance any customer’s experience.

SKILLS AND ABILITIES

Excellent verbal communication skills

Ability to handle and secure highly confidential information

Exceptional customer service and public relation skills

Strong data entry and observation skills

PREVIOUS WORK EXPERIENCE

Jun 2016 To Present

Teletech Corporation, Customer Support Rep for Allstate Insurance Co (Work from home) Raleigh, NC

Handle all inbound calls, process customer payments, and update personal information

Assist customers with any issues or problems they may have pertaining to their account

Add, remove or replace vehicles from customer accounts

Transfer calls to the correct departments when needed

Mar 2013 – Mar 2014

Challengers Check Cashing, Cashier Brooklyn, NY

Processed payroll checks, utility bill payments, money order checks, social security checks and refund checks.

Processed Western Union and Money Order requests.

Provided excellent Customer service and customer support while working high volume business hours.

Jan 2011 - Jul 2012

Astoria Federal Bank, Bank Teller Brooklyn, NY

Handled various day to day transactions such as deposits, withdrawals, check cashing etc.

Provided customer service by assisting customers whenever required and handled phone inquiries

Assisted with branch goals through sales and service

Assisted branch supervisor through daily branch assignments

Dec 2006 – Jan 2011

Capital One Bank, Customer Service Sup Brooklyn, NY

Assisted Bank and Tellers Manager when needed with day to day Teller activities

Open and close bank branch for business in the morning and night

Maintained Customers and Business Customer Relationships

EDUCATION

Clara Barton High School High School Diploma Brooklyn, NY

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