Chadwick S. Holeman

SUMMARY OF QUALIFICATIONS

Possess Public Trust Clearance

Installation and setup of various network operating systems including:

Windows NT, Windows 2000-2003 Professional and Server, Windows 2008 Server

Windows 7, XP and Linux

Active Directory Experience adding new groups and users with Microsoft Windows Server 2003 and 2008

Microsoft Exchange Server experience configuring and setting up user accounts on their desktop

Administration of Windows 2000-2003 operating systems, Windows 7 and servers

Utilize and configure Microsoft Office Suite, Netscape, and Lotus Notes

Able to upgrade PCs to Windows XP and Windows 7

Build, assemble, and disassemble personal computer systems installing CPUs, CD ROMS, hard drives, floppy drives, RAM, sound/video/network cards, and modems

Perform troubleshooting with SCCM Manager

Experience with databases such as Boss Fast, Crystal, Merlin, Rumba, Altiris Client, Red

Experience with encryption software such as Winmagic SecureDoc

Experience with ticketing software such as Remedy, Intuit Quickbase, KACE and ServiceNow

Experience with firewalls such as Sonicwall, WatchGuard and Websense

Experience with network traffic monitoring software such as Cymphonix Network Composer

Experience with antivirus, malware, and spyware detecting software such as Symantec

Endpoint Protection, Malwarebytes, AVG, Lavasoft AD-Aware and Spyware Terminator

PROFESSIONAL EXPERIENCE

Northrop Grumman

Tier 3 Desktop Support and Subject Matter Expert 12/12-11/17

•Support All ACE Tier 2 and Tier 3 Service Desk tickets

•Subject Matter Experts for Postal Applications desktop configuration issues

•SecureDoc Admin assisting users with account lockouts and resets for laptop encryption software

•Create and update knowledge base solutions for USPS Advanced Computing Environment (ACE)

•Troubleshoot user’s printer and VPN errors

•Work with multiple teams in Postal environment to plan troubleshooting for major projects

Contractor for Northrop Grumman (The Fountain Group)

Computer Operator 3 6/12-12/12

•Support Windows 7 migration for the United States Postal Service

•Plan, research, evaluate, develop, install, test, integrate and support the hardware, software, and communications components for the Windows 7 migration

•Write knowledge base solutions for USPS Advanced Computing Environment (ACE)

•Outlook configuration and upgrade of Microsoft Office Suite

•User account and access creation

•Printer conversion, setup and troubleshoot

Contractor for Koniag Systems Inc. (Apex Systems Inc.)

Level 2 Network Engineer 9/11-6/12

Perform server migrations from MS Windows 2003 to MS Windows 2008 for Social Security Administration.

Troubleshoot any issues with Windows 7, printers, and server software

Take tickets from Caprs system

Migrate 2 to 8 servers a week

Configure and Modify settings on Server 2003 and Server 2008

Reinstall printers to servers post migration

Contractor at BijurDelimon International (Robert Half Technology)

Systems Administrator/Sr. Desktop Support Specialist 6/11-7/11

Renewed Microsoft Operating license for three servers

Monitored WatchGuard Firewall system

Administered Hmail email server, Microsoft Outlook and Mozilla Thunderbird accounts

Configured new and old computers

Provided consultation of the Company’s IT infrastructure and setup

Durham Housing Authority 8/08-5/11

Systems Administrator/IT Computer Specialist

Provided IT support for over 150 users via onsite visits, phone calls, emails, remote control connectivity using VPN, Remote Desktop and Real VNC and using the ticketing system Kace KBOX

Troubleshot and supported Windows XP and Windows 7. Added print drivers, supported issues with files, removed viruses, replaced corrupt hard drives, reinstalled XP image.

Coordinated efforts between MIS personnel, third party vendors such as Tenmast, Verizon, Frontier, White Cap Solutions, Konica, C2 Contractors, CEI, Ricoh and users to achieve goals

Evaluated HW and SW products and services to determine benefits, appropriateness and compatibility with organizational needs and plans

Performed preventive maintenance on computer equipment by adding memory, replacing bad hard drives and NIC cards, etc.

Analyzed threats to system security and modify procedures to prevent system problems with Symantec Endpoint Protection, Malwarebytes, AVG, Lavasoft Ad-Aware and Spyware Terminator

Maintained the security of the systems by establishing user access controls using Cymphonix Network Composer

Experienced adding new groups and users in MS Windows Server 2003 and 2008 using Active Directory

Managed MS Windows Server 2003 and 2008 server backups using Symantec Backup Exec

Configured Microsoft Exchange Accounts for users on their desktops

Developed, maintained, and administered the disaster recovery plan for telecommunications and system failure

Researched and recommended changes with hardware, software, data, and voice communications

Developed short and long range goals for the organization involving technology

Contractor for Northrop Grumman (PlanIT Technology Group) 6/07-08/08

Desktop Support Specialist

Captured user profiles from old computer to new computer using Altiris Client VMware Software

Migrated software from old computers onto new computers

Trained new techs how to transfer profiles and software

Scouted and evaluate new sites prior to full replacement of old computers

Helped end user with use of old and new software applications

Kept track of old and new assets for logistics using Intuit Quickbase

Contractor at Philip Morris (Bell Industries) 11/06-6/07

Installation and Desktop Support Specialist

Deployed 50 to 70 laptops and desktops daily

Tested and troubleshot PC, PDA, and printer and software problems

Updated software and applied patches to workstations using SMS push

Walgreens, DTR 11/05- 08/06

Electronic Field Service Technician

Installed and Upgraded Windows NT Operating Systems to Windows XP

Responded to tickets and help desk calls using Remedy Ticketing System

Rebuilt and recloned server drives for store servers

Diagnosed problems and repaired all electronic equipment in store

EDUCATION

ITT Technical Institute, Richmond, VA September 2005

Associate in Applied Science

Concentration in Computer Network Systems

University of Virginia, Charlottesville, VA May 2001

Bachelor of Art in Philosophy

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