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Customer Service Administrative Assistant

Lutz, Florida, United States
February 21, 2018

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Angleeceia (Angel) Sorrentino

***** ******** **** ***** *, Tampa FL, 33624, (443****-****


To secure a career growth position within a challenging environment that my extensive experience and highly developed organizational, human resources, customer service and communication skills will contribute to the success of an organization.


Community College of Baltimore County

Associate of Arts, AA, General Studies

Catonsville, MD 02/2016


Administrative Assistant (TEMP/PSN)

Brooks Rehabilitation Hospital - Jacksonville, FL

2015 to 2015

•Coordinated projects for senior management • Arranged all conferences for meetings within hospital and abroad,

•including registration for personnel, and hotel and travel arrangements

•Formatted all necessary documents for Excel, PowerPoint, Word and Adobe.

•Assisted with recruiting by arranging panel interviews for prospective new employees. Types and dispensed all agendas for meeting and briefs

•Ordered all supplies and equipment for office and personnel

•Processed all check request and reimbursements

•Processed payroll and hour sheets for hourly and salary employees with KRONUS payroll software.

•Coordinated catering for all meeting including room setup, breakdown, and cleanup

•Updated online website for hospital information pertaining to department

•Managed calendars for case managers, psychologist and senior management

•Reconciled credit cards and expense reports for 12 employees

•Processed, finance request for patient funds and for medical equipment purchases

Experience: (cont’d)

Logistics Clerk

United States Navy - San Diego, CA

2010 to 2014

•Drafted memorandums and letters for all personnel and senior management.

•Provided training for 50 military personnel and 6 civilian employees.

•Selected and hired well-experienced contractors to renovate and improve existing real estate properties.

•Planned and scheduled all travel for business, training, missions, and vacation via airplane international and local.

•Monitored and updated all purchasing authority for proper accountability to record all equipment loss and gains.

•Successfully led key spot inventory of 4200 pieces of medical equipment and computer equipment valued at $250 million in equipment cost and accountability.

Insurance Claim Adjuster

Chesapeake Rehabilitation - Pikesville, MD

2008 to 2009

•Reviewed insurance claims for proper filing and documentation.

•Approval, medical equipment and wheelchairs and medical scooters.

•Assisted clients with grievance procedures and specialized questions regarding their claims.

•Investigate and process insurance claims filed by policyholders.

•Interview claimant and witnesses to gather pertinent information.

•Investigate and process insurance claims filed by policyholders.

•Interview claimant and witnesses to gather pertinent information.

•Verify that coverage applies through an insurance policy

•Record data and statements in report.

Operations Clerk and Records Keeper

United States Navy

1999 to 2008

•Initiated and tracked all training records for 28 personnel.

•Managed and coordinated scheduling for training for 1960 students using 29 classrooms.

•Documented all scheduled training for over 123 flights, 166 aviation mission for training and official mission.

•Coordinated transportation of 41,572 lbs. of cargo with average of 750 passengers.

•Developed tracking software for accountability of all information received for 100%

•accountability of all medical, equipment and supply request

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