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Administrative Assistant Customer Service

Sioux Falls, South Dakota, United States
February 21, 2018

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Nancy K. Johnson

**** * **** **

Sioux Falls SD *7103



Communicates effectively, verbally and in writing

Ten years successful experience as a coordinator and administrator

Skilled in customer service, office work and Microsoft Office products

Organized, positive person with strength in meeting deadlines


2016 – 2017: Minnehaha County: Office Assistant Sioux Falls SD

Process vouchers, data entry, time sheets, create and organize excel spreadsheets

2015- 2016: Volunteers of America: Office Assistant Sioux Falls SD

Provide front line phone and administrative duties, schedule appointments, opening/closing duties

Provide support in the day to day in the front office with clerical support and taking payments

2013 – 2015: Experience Works: Sioux Falls SD

American Red Cross: Administrative Assistant, computer, phones, Microsoft office, volunteers

State Office: Participant Assistant (Administrative Assistant) to the Employment Training Coordinator, work with participants, did intakes, completed paperwork, training site coordination

2012 – 2013: Family Care Coordinator Brookings/Sioux Falls SD

Cared for aging and dying parents: Bills, food, hospital, hospice, funerals

2006 – 2012: Black Hills Special Services: Vocational Rehabilitation Sioux Falls SD

Conducted intakes and gained trust with new consumers; advised re: work/Social Security issues

Wrote reports for consumers, counselors, Social Security Administration, Collaborated with various agencies for consumers’ benefits

2002 – 2006: Department of Labor: Employment Representative Sioux Falls SD

Assessed and assisted clients of all ages and ethnic backgrounds with employment

Worked with employers, created computerized job listings in a timely manner

COMMUNITY SERVICE: Sioux Falls, SD Commissioner: Mayors Disability Awareness Commission, Nominated for Humanitarian Award


Bachelor of Science Degree in Education South Dakota State University, Brookings SD

Microsoft Office Training South Dakota Vocational Resources, Sioux Falls SD

Certification in Social Security Benefits Virginia Commonwealth University, Richmond VA

Business Administration Classes Southeast Technical Institute, Sioux Falls SD

National Business Services Alliance Certificates:

Senior Executive Assistant, Senior Administrative Assistant, Secretary, Receptionist, Job Club,

Human Resource Assistant, Executive Assistant, Administrative Assistant, Employment Counselor

National Institute of Continuing Education, Experience Works Blended Learning Training Program:

Customer Service Representative, Office File Clerk

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