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Active Directory Technical Support

San Leandro, California, United States
February 21, 2018

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***** ********* **, *******, ** ***** 347-***-****


Highly motivated & passionate with strong working knowledge in designing, implementing and troubleshooting of networking devices like Routers, Switches for LAN & WAN.

Enable the First Hope Redundancy Protocol (FHRP).

Basic Knowledge of the VPN technology and checkpoint and palo alto security.

Good understanding of protocols such as HTTP, SSL,IDS/IPS, FTP, SMTP, VPN,IPSec.

Quick-learner & committed to perform assigned tasks while working in fast or slow-paced environment with a team or independently.

Detail-oriented with exceptional analytical, technical and problem solving abilities.


Master of Science in Electrical and Computer Engineering GPA: 3.51

New York Institute of Technology, New York, NY Dec 2016

Relevant Courses: Computer Network, Computer Architecture, Digital Communication, Linear Systems, Signal Processing.

Bachelor of Engineering in Biotechnology Engineering

Gujarat Technological University, V.V.P Engineering College, India Jun 2013


Routing: EIGRP, RIPv2, OSPF, ISIS, Static Routing, BGP.

Switching: MPLS, VLAN, VTP, STP, Inter VLAN routing.


Microsoft: Server 2003-2012 R2, Active directory, OU, GPO.

Tools: GNS3, Cisco packet Tracer, Wireshark, VMware, Microsoft office - Word, Excel, Outlook.

Operating Systems: Windows XP/Vista/7/10, MAC OSX.


Cisco Certified Network Associate (CCNA 200-125) Feb 2017

Cisco Certified Network Professional (CCNP-Route) Oct 2017

Palo Alto Networks ACE – PAN OS 7.0 Oct 2017


AmSpec LLC

IT Support Analyst Jun 2017 – Sept 2017

Performed installation, maintenance and troubleshooting MAC, Windows 7, Windows 10, Windows Server

2008, 2012.

Installation, configuration and troubleshoot network services / role including, AD, DNS and DHCP.

Provide technical support to users within a company or at remote location.

Experienced in design, installation configuration, Administration and troubleshooting of LAN/WAN infrastructure and security.

Advanced knowledge in Cisco Switches and Routers Configurations.

Advanced knowledge in TCP/IP suite and routing protocols, such as OSPF, BGP, and EIGRP.

Cisco routing and switching technologies and devices LAN/ WAN, VPN, Routing protocols, VLANs, Trunking, Cabling.

Setup of internal routing protocol EIGRP and static routing.

IT Tec solutions

Associate Network Admin - Internship Jan 2017 - Apr 2017

Provided technical support to small and enterprise businesses via telephone or remotely and on site.

Experienced in design, installation configuration, Administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/Switches/firewalls.

Microsoft Windows Server, Microsoft Active Directory, Windows -- Deployment Services,

Group Policies, Print and Documents Services, Remote Desktop Services, Drive Mapping, Windows Server Backup, Network Resource Sharing.

Performed installation, maintenance and troubleshooting MAC, Windows 7,10, Windows Server

2008, 2012 at client site.

Remote access, VPN, LAN,WAN

New York Institute of Technology

Graduate Assistant Jan 2016 - Dec 2016

Provided Helpdesk support to labs and library which included Windows systems, Mac’s.

Promptly answer and give instruction to ensure proper equipment usage of different equipment in library.

Identified, analyzed and resolved networking and computer hardware and software malfunctions of library computers.

Perform printer services such as changing cartridge, filing paper trays and fixing paper jams problem and setting up projectors.


Detection of Denial of Service (DoS) and Flooding Attacks Sept 2016 – Dec 2016

Built a network scenario by configuring serially connected WAN port of TP-LINK and LAN port of NETGEAR routers with LAN users in different IP networks.

Created TCP SYN flood attack by using LOIC(attacker) to show the delay throughput before attack and after attack and analyzed the results by comparing them.

Analyzed Denial of Service (DoS) for legitimate user and Sync flood attacks packets/sec in normal and after attack scenario.

Tested LAN traffic by using Wireshark for checking three-way-handshake between host/client and server (WAMP).

Denial of service Black-hole attack Jan 2016 – May 2016

Built a virtual wireless network topology to simulate Mobile ad hoc network(MANET) using OPNET modeler under three different scenarios:

-Normal MANET working conditions with AODV routing protocol

-Configure a node for performing Black-hole attack

-Improve Ad hoc On-Demand distance vector (AODV) routing protocol parameters and wireless LAN for prevent Black-hole attack by malicious node

Analyzed packets during normal scenario and after Black-hole attack and compare them.

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