Business Systems Analyst

Courtney DeAngelis

*** ******** ******, *******, ** 15205 724-***-**** ***********@*****.***

TECHNICAL SKILLS

Advanced Knowledge of Windows/Macintosh OS, Word, Excel, Access, PowerPoint, SharePoint

Intermediate Knowledge of SQL

Basic logical knowledge of Java programming

CCH IntelliConnect Tax and Accounting Software, Thomson Reuters OneSource

Nuance PDF, Snagit

Bloomberg Terminal

PROFESSIONAL EXPERIENCE

HIGHMARK HEALTH, Pittsburgh, PA

Business Analyst, Contract through Staffmark, April 2017-present

Actively manages all phases of application development including requirements gathering, QA testing, and project implementation

Utilize Oracle SQL on a daily basis to keep system critical databases up to date and ensure that data being processed is free of error

Provide timely technical support knowledge to actuarial and underwriting users to aide them in proper utilization of the supported application

Write and execute test plans during the lifecycle and document testing results/issues in Rational ClearQuest

Develop and maintain an Access database to track user issues which helps to increase response time by 10%

Support monthly production releases by completing thorough regression testing

PNC BANK, Pittsburgh, PA

Tax Analyst II, January 2015 – April 2017

Accurately created reports during the tax season months to keep all personnel up to date with which accounts are completed, processing, or on hold

Identified needs for improvements to tax software, develops requirements and recommends a long term improvement plan

Experienced in bridging the gap between the fiduciary advisors and our clients through tax knowledge

Analyzed data and verify accuracy in over a thousand trust accounts, successfully meeting their tax season deadlines

PRICEWATERHOUSECOOPERS LLC, Pittsburgh, PA

Experienced Tax Associate, January 2014 – January 2015

Led numerous projects relating to tax law changes that would affect the upcoming tax season

Suggested a new tactic to reduce estimate processing time from 1 week to 3 days

Built relationships with Trust Administrators and Tax Liaisons through daily communication

Trained numerous interns to help alleviate my work production during tax season

Complied to highly sensitive deadlines with the utmost integrity to ensure deliverables are filed in a timely manner

THE BANK OF NEW YORK MELLON, Pittsburgh, PA

Accounting Analyst, February 2012 – January 2014

Improved processes that resulted in faster and more accurate reconciliations

Booked highly complex derivative transactions including Forward Rate Agreements, Credit Default Swaps, Interest Rate Swaps, Options, and Futures

Oversaw the month end inventory checklist which involved researching, analyzing, and communicating any issues with funds to upper level management as well as any resolutions that were currently being worked out to extinguish losses for the company

Trade Specialist I, August 2010 – February 2012

Responsible for timely and accurate processing and/or settlements of security trades and where appropriate, cash transactions, on behalf of Middle Office clients

Interfaced with various global institutions within the financial services industry including Custodian Banks, Brokers, Assets Managers, and Securities Lending Agents

Effectively worked to limit risk with various internal functional teams and operational Centers of Excellence globally located in the Americas, EMEA, and India

EDUCATION

CHATHAM UNIVERSITY, Pittsburgh, PA

Master of Accounting, December 2013

GPA: 4.0/4.0

ALLEGHENY COLLEGE, Meadville, PA

Bachelor of Arts in Economics, May 2010

Trustee Scholar

Double Minors in Psychology and Communication Arts

COMMUNITY COLLEGE OF BEAVER COUNTY, Monaca, PA

Certifications received in November 2016

Introduction to SQL

Intermediate SQL

ADDITIONAL SKILLS

Strong communication skills with coworkers, management, other departments, and customers

Ability to make intelligent decisions under pressure

Very self-motivated and able to work independently but also in a team environment

High capacity in adaptability and a lifelong learner

Aptitude to lead many projects and multitask at same time

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