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Customer Service Technical Writer

Location:
Waukegan, Illinois, United States
Posted:
February 21, 2018

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A.L. BOWER

*** ***** ******, ********, ** ***** ac4j68@r.postjobfree.com 224-***-****

Creative, skilled, writing expert with solid experience communicating methods and procedures, marketing initiatives and technical instruction.

SKILLS & ABILITIES Technical writing (Software, Manufacturing, Departmental), Marketing writing, Graphic design (branding, logo design), Process engineering, TQM and QA, Painting/Design & Maintenance. EXPERIENCE FREELANCE WRITER - COMMUNICATIONS

JUNE 2014-CURRENT

Consult on a host of deadline-driven Technical and Marketing writing materials in a manufacturing environment

(print and web-based publishing): Marketing brochures, user interface support, and technical materials relating to manufacturing, electrical, software, and technician or contractor installations. PAINTER * MAINTENANCE SHEETS RENTAL PROPERTIES

APRIL 2012-CURRENT

Hired to paint and update existing properties available for rent. Duties include but are not limited to: Painting (all walls, ceilings & trim), installing new hardware, drywall repair/patching, installing linoleum tile, caulking, installing window blinds, etc. Part-time position for occasional weekend work. TECHNICAL WRITER CUMMINS-ALLISON CORP.

2006-2014

Senior writer for currency, coin counting and counterfeit detection systems manufacturer. Authored over 40 service manuals and field guides for repair technicians; R&R manuals (remove and replace/repair), installation guides, software upgrade guides, electrical repair, site prep sheets, methods and procedures, etc. GRAPHIC DESIGNER PUTZMEISTER INTERNATIONAL

2004-2006

Creation of custom pumps with color, font, and logo’s. Sole designer with approx. 12-15 large ‘fleet-style’ units per week. Worked closely with customers on the most effective way to market their company using graphic design via vinyl installations and/or custom painting. Managed the crew of vinyl installers for proper graphic layout. Digital photography, enhancement, minimization and storage. Outsourced custom painting jobs within a crucial time restraint. Also recorded, maintained and reported all MSDS paint material data. PROCESS ENGINEER / TECHNICAL & MARKETING WRITER TELEHUB COMMUNICATIONS CORP. 1996-2000

Hired to initiate Marketing and Engineering documentation of a start-up company (Internet/VIP); promoted to direct the marketing and technical needs of a rapidly growing corporation. Authored several Methods and Procedures

(M&P’s) and Training Manuals for several departments within the company including: Accounting, Electrical Engineering Group, Customer Service Center, Software/Network Engineering Group, and Sales/Marketing Department.

SKILLS ADOBE CC, (Photoshop, Illustrator, InDesign, Acrobat). MICROSOFT OFFICE (Word, Excel, PowerPoint), Visio, Flexi-Sign Pro, Quark.

PAINT/DESIGN (residential homes, apartments, new construction). EDUCATION LOYOLA UNIVERSITY, CHICAGO

POLITICAL SCIENCE

Pre-law, political science.

BARAT COLLEGE, LAKE FOREST

POLITICAL SCIENCE

Biology, political science.

PAGE 2

COMMUNICATION Successful at recruiting and managing an on-site editing team to verify accuracy of manuals. Promoted to recruit an on-site QA team; managed the testing cycle within the time restraints of the software development cycle.

Wrote system requirements and test procedures; acted as managing liaison between support groups and the developers to ensure proper results from requirements. Trained several new employees on required software (Office, Adobe CC, Visio, PowerPoint, Word, SQL scripts, etc.).

REFERENCES CHRIS SHEETS, MULTI-UNIT PROPERTY OWNER

(PAINTED AND PERFORMED GENERAL MAINTENANCE & REPAIR ON MULTIPLE PROPERTIES) 847-***-****

STACEY LOHMAN

CLIENT (FOR TECH AND MARKETING PUBLICATIONS)

847-***-****

SUSAN MANDRELL, WHOLESALE CUSTOMER SERVICE & ACCOUNTING DIRECTOR TELEHUB COMMUNICATIONS

360-***-****

SARA RIVERA, INTERNATIONAL SALES MANAGER

CUMMINS ALLISON

224-***-****

MIKE MCANDREWS, TECHNICAL WRITER

CUMMINS ALLISON

312-***-****

DIANE BANKHEAD, FRIEND

NEIGHBOR & FRIEND FOR OVER 15 YEARS

847-***-****



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