Customer Service Technical Writer
Resume:
A.L. BOWER
*** ***** ******, ********, ** ***** ********@*****.*** 224-***-****
Creative, skilled, writing expert with solid experience communicating methods and procedures, marketing initiatives and technical instruction.
SKILLS & ABILITIES Technical writing (Software, Manufacturing, Departmental), Marketing writing, Graphic design (branding, logo design), Process engineering, TQM and QA, Painting/Design & Maintenance. EXPERIENCE FREELANCE WRITER - COMMUNICATIONS
JUNE 2014-CURRENT
Consult on a host of deadline-driven Technical and Marketing writing materials in a manufacturing environment
(print and web-based publishing): Marketing brochures, user interface support, and technical materials relating to manufacturing, electrical, software, and technician or contractor installations. PAINTER * MAINTENANCE SHEETS RENTAL PROPERTIES
APRIL 2012-CURRENT
Hired to paint and update existing properties available for rent. Duties include but are not limited to: Painting (all walls, ceilings & trim), installing new hardware, drywall repair/patching, installing linoleum tile, caulking, installing window blinds, etc. Part-time position for occasional weekend work. TECHNICAL WRITER CUMMINS-ALLISON CORP.
2006-2014
Senior writer for currency, coin counting and counterfeit detection systems manufacturer. Authored over 40 service manuals and field guides for repair technicians; R&R manuals (remove and replace/repair), installation guides, software upgrade guides, electrical repair, site prep sheets, methods and procedures, etc. GRAPHIC DESIGNER PUTZMEISTER INTERNATIONAL
2004-2006
Creation of custom pumps with color, font, and logo’s. Sole designer with approx. 12-15 large ‘fleet-style’ units per week. Worked closely with customers on the most effective way to market their company using graphic design via vinyl installations and/or custom painting. Managed the crew of vinyl installers for proper graphic layout. Digital photography, enhancement, minimization and storage. Outsourced custom painting jobs within a crucial time restraint. Also recorded, maintained and reported all MSDS paint material data. PROCESS ENGINEER / TECHNICAL & MARKETING WRITER TELEHUB COMMUNICATIONS CORP. 1996-2000
Hired to initiate Marketing and Engineering documentation of a start-up company (Internet/VIP); promoted to direct the marketing and technical needs of a rapidly growing corporation. Authored several Methods and Procedures
(M&P’s) and Training Manuals for several departments within the company including: Accounting, Electrical Engineering Group, Customer Service Center, Software/Network Engineering Group, and Sales/Marketing Department.
SKILLS ADOBE CC, (Photoshop, Illustrator, InDesign, Acrobat). MICROSOFT OFFICE (Word, Excel, PowerPoint), Visio, Flexi-Sign Pro, Quark.
PAINT/DESIGN (residential homes, apartments, new construction). EDUCATION LOYOLA UNIVERSITY, CHICAGO
POLITICAL SCIENCE
Pre-law, political science.
BARAT COLLEGE, LAKE FOREST
POLITICAL SCIENCE
Biology, political science.
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COMMUNICATION Successful at recruiting and managing an on-site editing team to verify accuracy of manuals. Promoted to recruit an on-site QA team; managed the testing cycle within the time restraints of the software development cycle.
Wrote system requirements and test procedures; acted as managing liaison between support groups and the developers to ensure proper results from requirements. Trained several new employees on required software (Office, Adobe CC, Visio, PowerPoint, Word, SQL scripts, etc.).
REFERENCES CHRIS SHEETS, MULTI-UNIT PROPERTY OWNER
(PAINTED AND PERFORMED GENERAL MAINTENANCE & REPAIR ON MULTIPLE PROPERTIES) 847-***-****
STACEY LOHMAN
CLIENT (FOR TECH AND MARKETING PUBLICATIONS)
SUSAN MANDRELL, WHOLESALE CUSTOMER SERVICE & ACCOUNTING DIRECTOR TELEHUB COMMUNICATIONS
SARA RIVERA, INTERNATIONAL SALES MANAGER
CUMMINS ALLISON
MIKE MCANDREWS, TECHNICAL WRITER
CUMMINS ALLISON
DIANE BANKHEAD, FRIEND
NEIGHBOR & FRIEND FOR OVER 15 YEARS
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