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Customer Service Pharmacy Technician

Escondido, California, United States
February 21, 2018

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•Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently.

•Experience with national drug store chains and a community pharmacy.

•Well-developed skills in prioritizing, organization, decision-making, time management, and verbal/written communication skills.

•Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances.

•Excellent analytical skills with the ability to analyze situations accurately and effectively.

•Strong computer skills in Microsoft Office, Cisco Pro Ensemble, and Excel.

•Experience with Hospital Management System software.


Intermediate Pharmacy, Technician OptumRx 11/2017-present

Customer Service receiving a high volume of inbound and outbound calls and taking in prior authorizations, transferring calls to appropriate departments

Processing prior authorization claims with inbound calls and faxes data entry

Reviewing emails and responding in a timely manner

Pharmacy Technician, Advanced Care Pharmacy 12/2014-11/2017

Customer Service inbound and outbound calls, receiving refill prescriptions and new patient information

Receiving new and refill prescriptions via email/tiger text and scanning new orders and refill orders to the other Pharmacy

Maintain and manage over counter drug products, order and stock adequate inventory.

Filed hard copy prescriptions and refill prescriptions for long term and Hospice patients.

Maintained driver filing system which includes updating C2 driver logs and reconciliation.

Pharmacy Technician, CVS Pharmacy 04/2013-06/2013

Greeted customers at the pickup and drive thru window and provided assistance.

Logged sales into cash register and processed payments.

Entered data into database, printed out prescription labels, and reviewed for accuracy.

Maintained proper storage and security for all drugs.

Established and maintained patient profiles including lists of medications taken by individual patients.

Pharmacy Tech Extern, Target Pharmacy 10/2012-11/2012

Assisted customers by greeting them in person and by phone and answered questions and requests.

Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level and anticipated needed medications and supplies; placing and expediting orders; verifying receipt; and removed outdated drugs.

Maintained clean and safe pharmacy by complying with all rules and regulations.

Bill Collector, Iqor 11/2008-01/2011

Assisted customers of DirecTV make payments on their account in a call center environment.

Assisted customers to determine what television program packages they were interested.

Performed data entry by regularly updating accounts for billing information and account holders personal information.

Pre-School Aide, Easter Seals Pre-School 03/2005-01/2006

Prepared curriculums for children’s learning and assisted with managing a classroom.

Provided constant supervision of children to maximize security indoors and outdoors. Maintained classroom clean, neat, and stocked with all necessary supplies.

Assisted teacher with implementing lesson plans while providing children with learning experiences that promote cognitive, social, and emotional development.


Charter College A.A. Pharmacy

Pharmacy Technician Certificate

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