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Customer Service Representative

Atlanta, Georgia, United States
February 21, 2018

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Tiffany L. Hawkins

Decatur, GA



Goal oriented team player demonstrating a professional attitude and high work ethic; experienced in providing quality client services while effectively managing competing priorities in a changing fast paced environment; seeking an opportunity to utilize my skills and educational training and gain practical business experience.


Saint Leo University- (Online Classes) Duluth, GA 03/13-currently enrolled

Bachelor of Arts, Human Resources Management/ Information Systems

Georgia Medical Institute- Marietta, GA 05/05-06/06

Career Diploma, Pharmacy Technology

Fort Valley State University- Ft. Valley, GA 8/02 - 5/05

Bachelor of Science, Biology Major

Alpha Phi Alpha Yellow Rose

Completed The Rising Professionals Program with training in

Conflict resolution

Business etiquette and business ethics


State Roadway and Toll Authority 01/15-current

Image Review Specialist

Average 49000 images exceeding expectation of 4500 images per day using alpha/numeric and with 99% accuracy.

Research PeachPass currency and make deductions based on data entry of images and mail violations if not compliant with balance necessary

DeKalb County Department of Human Services-Decatur, GA 10/12-01/15


Provide support to Division of Family and Children Services (DFCS) clients in any of the following programs: Temporary Assistance for Needy families (TANF); Food Stamps; Child Care; and TANF related Medicaid.

Consistently answered inquiries regarding accounts while staying in compliance with State, Federal, and HIPAA guidelines.

DeKalb County School System-Decatur, GA 09/11-10/12

Custodian II

Maintained school property (interior and exterior) to meet safety regulations

Assurant Specialty Property –Duluth, GA 09/07-02/10

Hazard Insurance Processor

Averaged 120 calls daily and contacted insurance companies and agents to obtain renewal information, process premium payments, and update policy information in the servicing system.

Perfect Attendance recipient for Quarters 2-4 in year 2008.

Top Notch recipient Quarter 3 in year 2008.

Quality Assurance average of 98.8 as a Top Performer for the year 2008.

Employee Activity Committee member since April 2008.

Best Buy-Tucker, GA 03/06-3/07

Merchandising Specialist, Customer Service and Administration Representative

Merchandising- Achieve and maintain store appearance by placing correct price tags, functionality, clean and bright, set Plan-o-grams, and implement fixtures and signage while offering quality customer service.

Customer Service Administration- Responsible for daily execution of paperwork as well as daily and weekly payroll processing during the holiday season.

Customer Service Representative- Used accuracy and efficiency while handling special orders, processing returns or exchanges, answering customer inquiries and directing incoming calls.

Aegis Communications-Tucker, GA 05/99-12/01

Customer Service Representative

Averaged 80 calls daily and responsible for the initial customer service call and follow-up for new accounts with Bell Atlantic Mobile and Verizon Wireless.

Initiated all new clients with the setup of phone features and answered billing inquires.

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