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Customer Service Representative,Knowledge on Excel, Word,SQL,Testing

Green Bay, Wisconsin, United States
February 18, 2018

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To seek a platform in an organization which will provide me ample opportunities to contribute towards the growth of the organization and also help me realize my professional aspirations.

Technical Skills

Proficiency in Microsoft Word, Excel, PowerPoint and Outlook

Knowledge of SQL Queries

Basic understanding of WebSphere Administration

Knowledge of UNIX Commands

Data Modelling (ERD)

Knowledge of UML

Experience in Manual Testing

Additional Skills

Excellent skills in working with Excel (VLOOKUP and Pivot Table), Word.

Good in analytical, problem solving and organizational skills.

Strong verbal and written communication skills.

Enthusiastic Learner.

Outstanding abilities to work in a team environment and handle responsibilities.


Bachelor of Technology (B.Tech)

Computer Science and Engineering (CSE)

JNTU, Hyderabad, INDIA

Masters in Business Administration (MBA)

Human Resources 2012

Work Experience

Customer Service Representative (Deployment Specialist)

IBM, India

Monitoring the performance and checking the availability of servers using IBM Tivoli tool.

Work with the level 3 support team to resolve the issues.

Communicate with the end users about issue status and resolution.

Document the issues in incident tracker.

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