Customer Service Representative,Knowledge on Excel, Word,SQL,Testing
Resume:
KEERTHI MADIREDDY
***********@*****.***
Objective
To seek a platform in an organization which will provide me ample opportunities to contribute towards the growth of the organization and also help me realize my professional aspirations.
Technical Skills
Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
Knowledge of SQL Queries
Basic understanding of WebSphere Administration
Knowledge of UNIX Commands
Data Modelling (ERD)
Knowledge of UML
Experience in Manual Testing
Additional Skills
Excellent skills in working with Excel (VLOOKUP and Pivot Table), Word.
Good in analytical, problem solving and organizational skills.
Strong verbal and written communication skills.
Enthusiastic Learner.
Outstanding abilities to work in a team environment and handle responsibilities.
Education
Bachelor of Technology (B.Tech)
Computer Science and Engineering (CSE)
JNTU, Hyderabad, INDIA
Masters in Business Administration (MBA)
Human Resources 2012
Work Experience
Customer Service Representative (Deployment Specialist)
IBM, India
Monitoring the performance and checking the availability of servers using IBM Tivoli tool.
Work with the level 3 support team to resolve the issues.
Communicate with the end users about issue status and resolution.
Document the issues in incident tracker.
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