Jagriti Malhotra

*** ***** ***** ****

Cell : 512-***-****

Email: ac4iv2@r.postjobfree.com

EDUCATION

The University of Texas at Austin - Austin, TX Jan 2014- March 2014

Health Information Technology and Health Information Exchange Specialist Certificate

Intensive 9-week full time program that provides a comprehensive overview of the fundamentals of health IT and hands-on experience with multiple technologies.

Coursework in the business of medicine; fundamentals of health information technology, workflow and process redesign, database structures and data management including SQL, project management, quality improvement, and change management; and the theory and practice of electronic health records and health information exchanges.

Hands-on experience with EHR software, including Allscripts, Athenahealth, Cerner, e-MDs, eClinicalWorks, NextGen and Vitera; HIE software including Orion and ICA; HL7 message creation and HL7 interfaces to LabCorp’s laboratory system and Scientific Technologies Corporation’s immunization registry; data analytics, using both Microsoft SQL Server and Microsoft Access.

Collaborated with a partner to create and present a research poster on ICD-10 implementation challenges to health IT professionals.

Experience in writing SQL queries for reporting and data analysis.

Panjab University- Chandigarh, India 2008- 2010 Master of Science, Mathematics, GPA 4.00

Kurukshetra University - Kurukshetra, India 2005- 2008

Bachelor of Science, Computer Science, Mathematics, and Physics GPA 4.00, Dean’s List (all semesters)

HONORS AND ACHIEVEMENTS

GATE (Graduate Aptitude test in Engineering) 2012 qualified with All India Rank 32. It marks the eligibility for pursuing PhD from any of the Indian Institutes of Technology (IITs) in India.

Qualified Joint CSIR-UGC (JRF) (for junior research fellowship and lectureship) 2012 exam with All India Rank 42.

Awarded full scholarship for academic excellence during three years Bachelor of Science at Kurukshetra University.

SOFTWARE SKILLS

C, C++, SQL, MS-Office Suite, MS-Access, Visio, Project Management, EMR, EHR, Mantis, Data Analysis

EXPERIENCE

eClinicalWorks, Austin,TX 01/16 – 10/17

Software Training Specialist

Develop an extensive working knowledge of the eClinicalWorks suite of products.

Conduct software training using a variety of methods including web-based and on-site

training.

Participate in new customer implementations and provide input in the customization of training material.

Provide end-user application support via phone and email.

Advise medical offices on selecting the workflow most suitable for their practice.

Troubleshoot issues reported by customers and provide solutions.

Participate with eClinicalWorks development staff in testing new releases of the EMR.

Communicate / escalate issues to Project Manager to promptly and effectively address the issues.

Communicate training updates to Account Managers to improve client workflow post training.

e-MDs, Austin, TX 02/14 – 02/14

Heath IT Intern

Shadowed personnel in each department including implementation, training, interfaces, software support and Quality assurance to observe and learn daily operations.

Conducted regression testing to find defects using testing tool Mantis and documented manual test cases in TFS (Team Foundation Server) website.

Utilized medicapedia.com and ICD10data.com to map ICD-9 codes into ICD-10 equivalents.

Compiled list of HIEs across the US and researched the status of each HIE.

Utilized e-MDs new cloud solution EHR for documenting patient’s records.

Assembled nomadic trade show booth.

Guru Nanak Institute of Technology, Mullana, India 01/12– 06/12

Lecturer in Mathematics

Created and administered weekly quizzes and monthly aptitude test to track students’ progress.

Designed and implemented lesson plans in numerical analysis and matrices, laplace equation and programming in C.

Attended all staff meetings for curriculum discussion.

Assessed students' progress weekly in math tutorial class.

Dyal Singh College, Kurukshetra University, Kurukshetra, India 07/10 – 05/11

Lecturer in Mathematics

Designed and implemented lesson plans in basic calculus, ordinary and partial differential equations, algebra and math concepts.

Taught intro to calculus and intro to trigonometry, implemented stimulating lessons to capture students attention and interest.

Utilized discussion based lessons in order to promote a deeper understanding of the concepts.

Offered after college tutoring to help struggling students improve their critical thinking and problem solving skills.

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