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Revenue Cycle Specialist II/Customer service

Coleman, Michigan, 48618, United States
February 18, 2018

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Melissa Konopnicki

**** *. ******* ****, *******, MI 48618 - - 407-***-**** (C) – Summary

A skillful and dedicated associate who excels in prioritizing and completing tasks while exhibiting sound judgment and professionalism. Skill Highlights

Time management Proper phone etiquette

Highly engaged and motivated Works well under pressure Professional and mature Flexible

Articulate and well-spoken


Health First, Inc. May 2007 – November 2017

(a $1B+ healthcare entity providing health and wellness services primarily in Brevard County, Florida) Quality Control Systems Specialist November 2014 to November 2017

• Reported and logged errors logged by registrars into AhiQA

• Electronically discovered and corrected errors in the HPB Folder

• Electronically corrected account numbers in the ICU system

• Monitored accounts in the ATB to ensure timely processing

• Contract lab follow up for all four hospitals

• Performed collection calls and negotiated payment plans Revenue Cycle Specialist II September 2010 to November 2014

• Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information

o Served as central point of contact for all outside vendors needing to gain access to the building

• Performed collection calls and negotiated payment plans

• Provided training to new staff members

• Managed day to day office issues

o Supplies, maintenance requests, IT requests, Vendor questions, basic customer questions

• Received associate of the month recognition for outstanding performance in September of 2014 Revenue Cycle Specialist I May 2007 to September 2010

• Managed Attorney requests for three hospitals

• Observed strict confidentiality (HIPAA compliant) and safeguarded all patient-related information

• Provided courteous customer service to patients and hospital staff Quebecor World Midland, Inc August 1991 – January 2006

(a printing company located in Midland, MI)

Customer Satisfaction / Page Assembler June 2005 – January 2006

• Process and design digital files on computer

• Input and process page count for billing of magazines Job Coordinator 1998 – June 2005

• Communicate and handle requests of the customer to layout their magazines

• Verify proofs and page counts for magazines

• Prepared pre-press information for billing

Xerox 5090 Operator 1997 – 1998

• Printed manuals from disk for Dow and Dow Corning

• Assisted in the Digital Print Services desktop department Customer Service Representative 1991 – 1997

• Write up work orders for incoming jobs

• Assist customers with quoted and billed jobs


Mid-Michigan Community College

Medical Courses – 1997-1999

Mt. Pleasant, MI

Bullock Creek High School

High School Diploma, graduated 1990

Midland, MI


Available upon request

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