BOBBY GIBSON
**** ******** *** • Snellville, GA *0078 • 678-***-**** • ac4itf@r.postjobfree.com
PROFFESIONAL SUMMARY
OPERATIONS MANAGEMENT/ CUSTOMER SERVICE MANAGEMENT Accomplished background in mail house and call center service operations and transportation logistics. Consistent record of restructuring functional processes towards cost and production efficiencies. Experienced in data analysis, work flow scheduling and problem solving with record of on time, quality service and customer solutions delivery. Excel in leadership role with proven ability to effectively mentor and motivate staff toward performance excellence. History of developing and cultivating long lasting internal and external client relations with personal communication skills and attentiveness. Self motivated, dedicated, professional, initiating cross cross functional learning of company operations to serve organizational initiatives. organizational initiatives.
CAREER HIGHLIGHTS
Identified cost reduction opportunities in areas of shipping services and materials purchasing and set up new logistics within US Postal Service.
Established connections with business clientele to identify issues with competitive carriers and promoted company service advantages that helped to generate new accounts for United States Postal Service.
Set fiscal goals and helped formulate and institute operational/service procedures at United Parcel Service which led to quarterly production increases and quality improvements noted by executive management.
Participated in development and implementation of training program for UPS On Line, Worldship, and Federal Express Power Ship software, as well as customer service and marketing techniques. ADDITIONAL EXPERIENCE
TU RNER P R OPERTIES, A tlanta, Ga. Position Abolished 3/01/201*-****-**** Executive Administrative Assistant
Assist as backup in department as needed by other managers and co workers. Responsible for Timberline project set up, coding, tracking and filing of all documents pertinent to project accounting. Print updated reports for managers review. Assist outside vendors with possible questions or gathering data. Schedule and maintain bi weekly calendar for Vice President, Facilities Engineering and Manager, Facilities Engineering. Arrange and schedule Vice Presidents travel itineraries and Executive Managers meetings. Work with Payroll Administrator to gather, verify and ensure accuracy of department’s time reports. Run weekly time sheets. Prepare payroll summary sheet. Track and verify departments sick, vacation and holiday time. Monthly audit Petty Cash Account. Perform other duties as required or as assigned by the Vice President of Facilities Engineering. TU RNER E N TERPRISES, A tlanta, Ga. 2002 – 2005
Mail Room Logistics Specialist
Mail logistics specialist dealing with the procurement of equipment and involvement of planning, implementation, and coordination of the details of the operation; also involved in the receiving and shipping of UPS, USPS, Airborne, Fedex mail packages. Pitney Bowes mail processing Energy Star machine operation specialist IN VESCO C A PITAL, A tlanta, Ga. 1999 2002
Mailroom Operations Office & Specialist Shipping and Receiving Served as handler and distributor of company mail, UPS, Fed Ex, DHL and Airborne services. User of UPS, Fedex, DHL software. Interfaced with all level staffs of 515 employees throughout 4 departments, including trading and IT. Developed and distributed service schedules through e mail and correspondent communications which created procedural efficiencies and aided in company wide compliance. Initiated contact with constituencies to uncover and resolve service and quality issues; established professional relations and capitalized on information sharing of processes and procedures. Pitney Bowes mail processing specialist. KARSKI & ASSOCIATES, A tlanta, Ga. 1995 1999
Appraiser
Housing appraiser for local and state residential properties. Researched at real estate appraisers compound for residential comps including housing measurements, photos, calculating property values for mortgage companies. 1980 1995
UNITED STATES POSTAL SERVICE, Supervisor, Production Hub Operations & Transportation Supervisor of Production Hub Operations & Transportation / Postmaster
Charged with business operations, budget control and management of 50 personnel for Atlanta branch.
Responsible for mail service qualities and daily volume and transport of 10K letters.
Instructed new postal carriers in mail casing and parcel handling, processing and delivery. 1974 1980
U NITED PARCEL SERVICE, P roduction & Transportation Operations Manager
Oversaw all hub operations and 50 employees; supervised parcel production and scheduling, airfreight services, box line assembly, quality control, loss prevention and staff training in all areas.
Effectively managed equipment/materials purchasing and maintenance budgets.
Functioned as finance and accounting administrator responsible for recording, verifying, analyzing and reporting cash transactions and business results of high volume customer center.
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COMPUTER SKILLS Computer experience in Microsoft Word 6.0, Excel 5.0, Pardox, Dbase III, Calendar Creator.
EDUCATION Bachelor of Science Degree in Education, P oint University, Pitney Bowes MMS Graduate
KEYWORDS Operations Supervisor, Distribution Manager, Facility Manager, Team Leader