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Customer Service Pharmacy

Location:
St. Louis, MO
Posted:
February 18, 2018

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Resume:

CHARLES C. BUTLER

**** *********** ****, **. *****, MISSOURI, 314-***-**** (MOBILE)

314-***-**** (HOME) EMAIL: ac4iq1@r.postjobfree.com ac4iq1@r.postjobfree.com

REGISTERED PHARMACIST- LICENSED IN NEBRASKA, MISSOURI AND FLORIDA SPECIALIZING IN LONG TERM CARE/RETAIL PHARMACY MEDICATION THERAPY MANAGEMENT CERTIFIED

OBJECTIVE

Seeking a Staff Pharmacist position with a company that has state-of-art technology promoting superior services leading to positive outcomes.

SPECIALTIES: Long Term Care, Ambulatory Care, Client Services, Community Pharmacy, Compounding, Connexus, Customer Service, Evidence-Based Medicine, HIPPAA, Interpersonal Relationships, Inventory Control, Inventory Management, Leadership, Medicare Part D, Medication Adherence, Medication Reconciliation, Medication Therapy Management, Meditech, Patient Counseling, Patient Education, Patient Safety, PDX, Pharmacy Benefit Management, Pharmaceutical Care, Pharmacy Operations, Product Knowledge, Pyxis, Retail Pharmacy, Teamwork, and Verification

EXPERIENCE

2009 TO PRESENT Omnicare of St. Louis Florissant, Missouri DISPENSING PHARMACIST

Have exceeded to execute day-to-day operations in the pharmacy as they pertain to workflow, production quotas, and deadlines.

Ensure that the pharmacy is in compliance with all local, state, and federal rules and regulations regarding the practice of pharmacy. Assist in ensuring that the pharmacy is in compliance with DEA policies and procedures as set forth by Omnicare or the regulatory agency, whichever is stricter. Ensure that the pharmacy is in compliance with all third party payor contract rules and regulations by which the pharmacy is bound.

Excelled in supervising pharmacy production staff to ensure proper order entry, work flow, security of pharmacy area, and adherence to delivery schedules.

Check for completeness and accuracy of all new and refill labels and orders. Check for content and accuracy of all drug packaging and labeling.

Preparation and/or supervision of all sterile IV drug products or solutions.

Assist in the proper ordering, handling, receiving, documentation, and storage of all controlled substances; assist in maintaining a perpetual inventory for schedule drugs.

Clear workflow grid daily

Follow all applicable government regulations including HIPPAA

Responsible for providing employees with timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and reward employees for accomplishments 2012 TO PRESENT People’s Community Health Center St. Louis, Missouri STAFF PHARMACIST

Responsible for all aspects of pharmacy practice and operations within community health center including inventory, personnel and security with emphasis on customer service.

Openly communicated with customer/patient ensuring medication adherence and medication reconciliation while protecting their confidential health and drug information.

Interpreted physician prescriptions for appropriateness and accuracy.

Provided oversight and quality assurance to pharmacy technicians.

Tracked order status and solved outstanding issues before end of day 2004 TO 2009 Walmart Pharmacy St. Louis, Missouri

PHARMACIST-IN-CHARGE

Identified and used cost saving strategies the lead directly to exceeding the performance profit goal by

$235,833.00.

Help the store exceed store profit and receive in store bonus which had not been done before

Serviced to customer satisfaction the healthcare needs in and out of the pharmacy area which directly improved customer experience over the previous performance evaluation period by 10%.

Openly communicated with customer/patient ensuring medication adherence and medication reconciliation while protecting their confidential health and drug information.

Used evidence-based medicine providing patient counseling, patient education, and patient safety while fielding their medical inquiries.

Filled prescriptions and prepared compounds according to company/department, state and federal guidelines.

Accurately used the Connexus pharmacy module to review and interpret prescription information as entered by the data entry pharmacy technicians to ensure all prescriptions are accurate and complete. 1997 TO 2008 Merck & Company Inc. St. Louis, Missouri SENIOR HOSPITAL REPRESENTATIVE

Exceed territory sales objective consistently by 10 to 20% yearly

Launched a variety of legend drugs above sales goals

Excelled in territory management and mentoring

Lead sales teams to exceed sales goals and objectives EDUCATION

AUGUST 1987 TO DECEMBER

1989

Creighton University, School of Pharmacy Omaha, Nebraska BACHELOR OF SCIENCE IN PHARMACY

AUGUST 1985 TO AUGUST 1987 Creighton University, School of Allied Science Omaha, Nebraska BACHELOR OF SCIENCE IN MEDICAL TECHNOLOGY

MAY 1983 St. Louis University St. Louis, Missouri

Bachelor of Arts in Biology

REFERENCES

References are available on request.



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