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Customer Service Social Media

Bowie, Maryland, United States
February 18, 2018

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**** ***** **** *****, *****, MD 20721 301-***-****


University of Pittsburgh, Pittsburgh, PA Graduation: May 2016

Major: Bachelor of Arts in English Writing and Political Science


STYLE ADVISOR A ugust 2017 - December 2017

Saks Fifth Avenue, Beverly Hills CA

● Leveraged social media platforms to promote myself as a fashion influencer and broaden connections beyond client base while skillfully utilizing multiple channels of technology to strengthen existing relationships and drive new client acquisition.

● Utilized ccA+ clienteling tool to stay connected with the client and make targeted recommendations based on client’s shopping history and preferences. Proactively reached out to clients to share a curated view of new receipts that are aligned with my clients’ fashion preferences.

SALES ASSOCIATE April 2017-August 2017

Bloomingdales, Santa Monica, CA

● Oversaw the daily merchandising operations and managed flow and placement of merchandise receipts and other general products and maintained an entrepreneurial outlook while building and maintaining a client book.

● Led, trained, motivated, and contributed to a strong team dynamic that’s excellence-driven.

● Assessed customer’s personal style and needs to enthusiastically provide each client with relevant information to finalize sales.

EXECUTIVE ASSISTANT October 2016 - June 2017

Crystamas, Los Angeles, CA

● Provided administrative support to ensure that operations are maintained in an efficient and accurate manner. Conserved executive’s time by maintaining calendars, establishing priorities, scheduling meetings and appointments, drafting letter and documents, collecting and analyzing information and initiating telecommunication.

● Greeted high-ranking visitors from multiple companies, receive telephone calls from executive leaders, both internal and external. Handled visitors and callers with the highest degree of protocol and professionalism. Frequently resolved complaints/problems by interpreting, adapting, and applying guidelines and policies to specific issues.

● Managed travel arrangements for the executive on a routine basis. Scheduled airline arrangements, ground transportation, rental cars, arrange escorts, coordinate itineraries as well as lodging.

● Maintained company’s confidence and protected operations by keeping information confidential. Recruited employees to accommodate the company’s various needs.


Corporation for National and Community Service

Washington, DC January 2015 –August 2015

● Composed emails and letter to lobby for non-profit sectors. Drafted memos and updated congressional spreadsheets for the corporation’s database. Transcribed meeting minutes and assured quality of documents.

● Provided technical assistance and support to specialists or higher graded analysts. Completed a variety of general administrative and clerical assignments. Supported a field office with any special projects assigned to the office at the time.

FASHION/JOURNALISM WRITING INTERN January 2016 – August 2016 Erica Vain LLC, Virtual

● Managed social media accounts by ensuring posts and pictures were timely. Led the implementation of the overall press plans and media strategies. Identified and created proactive media opportunities.

● Maintained accurate records of all upcoming editorial calendars and industry events that led to potential opportunities. Helped draft press releases, media alerts and managed the distribution of news through all outlets.

● Authored and published several fashion focused and entertainment posts. Researched and reviewed colleagues’ articles to ensure professionalism hence, accuracy, grammar and punctuation. Researched and forecasted latest trending topics to maintain an updated website.

TECHNICAL WRITER & JUNIOR ASSISTANT J une 2013 - May 2014 WhirlWind Technologies, LLC, Largo, MD

● Attended scheduled team meeting and contributed to the agenda by proposing a variety of platforms and strategies to enhance the business makeup.

● Composed and submitted a weekly status report and kept the project coordinator abreast of all current information. Transcribed meeting minutes and worked under tight deadlines.

● Delivered clarity, brevity and efficacy in content and web design. Created and edited content to match stakeholder education and workflow needs. Anticipated and adapted to new and changing content and customer needs.


Sports Authority Bowie, MD August 2010 – August 2013

● Delivered clarity, brevity and efficacy in content and web design. Created and edited content to match stakeholder education and workflow needs. Anticipated and adapted to new and changing content and customer needs.

● Itemized and totaled customers merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases.

● Designed and set up advertising signs and displays of merchandise to attract customers and promote sales. Received, unpacked and opened merchandise to stock shelves with new or transferred products and identified items to be reordered or replenished. Provided dynamic customer service.

● Recruited, interviewed, and hired for all store positions. Networked and identified sources of talent. Served as a Brand Ambassador and role model for associates and other managers within the district.

● Ensured compliance with all Equal Employment Opportunity (EEO) policies. Ensured efficient planning, coordination, follow-through and completion of tasks, which contributed to the achievement of store and company goals.


● Experienced using Apple computers and programming software (Microsoft Word, Excel, Publisher, PowerPoint and Adobe Photoshop).

● Knowledgeable in social media websites (Facebook, Wordpress, Squarespace, Shopify, Blogger, Tumblr, Instagram and Twitter).

● Strong editing and writing skills, experienced at conducting critical research, event planning, curating content and fundraising. Also acquired years of retail and customer service experience.

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