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Active Directory Technical Support

Raleigh, North Carolina, United States
February 17, 2018

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Akilahemad Shaikh

*** ******** **, *******-***** 919-***-****

Professional Objective

To gain additional experience and skills in technology, manufacturing, production and assembly industries

Technical Skills Profile

•Over 7+ years of IT Experience as System Administrator, Technical Support, Desktop

•and Customer/End user support.

•Install, upgrade, and configure Windows XP, Vista, Windows 7,8 & 10

•Configuring DNS and DHCP servers

•Setup and use of anti-spyware software and virus protection software

•Hands on installation of various models of printers

•Install, upgrade, and configuration of networking routers

•Installing and migrating Windows and Active Directory

•L1/L2 support for Windows OS, networking, and Windows applications

•L3/L4 support for Windows OS

Work Experience History

MetLife, Cary

Application Support Analyst Aug 2016 to July 2017

Analyze application data to assess performance and uncover problems.

Work in team environment to complete all testing activities according to schedule.

Coordinate resolutions with development team and project managers.

Complete root cause analysis of defects.

Monitor data processing quality assurance and development activities.

Troubleshoot and resolved application issues escalated from end users

Build Forge and StarTeam

Documenting process and procedures related to technical support activities

Creating and managing User Accounts & Groups in Active Directory Serve

Maintaining the File Server and Print Server and cloning the Desktops on Network in Windows Environment.

Parsons Brinkerhoff Raleigh Feb 2016 to June 2016

IT Analyst

● Installation: All kinds of hardware (Branded and non-branded), windows, software, applications and antivirus

● Troubleshooting: Failure identification, desktop/laptop/printer break-fix, servers and workstations management

• Install hardware and software on standalone personal computers

• Ensure maintenance of end user workstations and peripheral devices

• Assist in providing desktop application solutions

• Respond to requests for technical assistance

• Manage testing procedures for newly installed hardware and software applications

• Ensure timely repair of equipment

• Assist with network troubleshooting procedures

• Provide backup to the network administrator

• Install and update antivirus programs on a constant basis Application maintenance and operational activity

oCisco VPN, IP network & USB printer install

oOffice 2003, 2007, 2010, 2013 (office 365) and Outlook

HCL America, Cary Jan 2015 to Dec 2015

Senior IT Analyst

Technical Support for installation and trouble-shooting (L1/L2 support)

oSupport for desktop and laptop in deploying new systems with standard images by setting up profiles, and validating security configurations, Office 365

oSupport for servers in deploying critical applications and hardware/software diagnostics

oSupport Apple Mac book and iPhone and android phone

oResponsible for defect analysis and troubleshooting failures

oIncident & Ticket Management using Remedy, Service Now, Heat,D1

Full HD encryption for portable computer devices via Symantec end point protection

Incident & Ticket Management using Remedy, Service Now,Heat,D1

Experience in Installing and Configuring VMware, Server and Virtual Machines

NC Department Health and Human Services, Raleigh Jan 2014 to Dec 2014

PC Technician (Advanced)

Advanced knowledge of Installation and Configuration of multi-user operating systems, which include Windows

Windows XP to Windows 7 migration

oTotal project consist of migrating over 600 old existing and setting up new replacement Windows 7 PC’s, Apple Mac book configuring new PCs and printers for use on local area networks (LAN)

oReimaging or upgrading operating systems on computers

oApplying security patches

oSetting up Anti-Virus software

oConfiguring workstations for use on LAN

oSetting up and managing printing service

oScripting to load Windows 7 and software package for specific departments within DHHS

oSet specific groups to be added to Domain

oLAND Desk Management was used to set user group specific software suite

oFull HD encryption was required on all portable computer devices via Symantec end point protection

Application maintenance and operational activity

oCisco VPN, IP network & USB printer install

oOffice 2003, 2007, 2010, 2013 (office 365) and Outlook

oZixit encryption mail for Outlook, Active Directory administration, Acrobat Professional 7-8 and MS Visio

ICICI Bank, India . Oct 2011 to Jul 2013 Desktop Support and Hardware Engineering

Created user accounts and managed access control of desktop and Network applications.

Provide customer assistance using Active Directory services and remote access tools

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users

Supervise complaint ticketing system and follow timely resolution of all work orders

Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software

Troubleshoot and resolved desktop support issues

Maintained the up to date operating procedures inside the IT department

Recommend and apply solutions, including on-site repair for remote users

Maintained hardware and software record

Configured, deployed and involved in troubleshooting of VMware

HI TECH SWEET WATER TECHNOLOGY, India Feb2007 to Sept 2011 Help Desk Support / Electro Mechanical Assembly

Performed all small mechanical assembly operations by using hand tools and machines.

Carried out various types of electrical, electronic and electro-mechanical assembly related operations

Performed final testing on newly created equipment to meet engineering specifications.

Repaired and modify electronic assemblies as per the requirement.

Used different hand and power tool to create assembly

Experience working under a microscope

Code, total, batch, enter, verify and reconcile, transaction such as accounts payable, purchase orders. Validate invoices, requisitions, and bank statement in computer system

Perform related clerical duties such as word processing, maintaining filing and record systems. faxing and photocopying


Bhikhabhai Arts College Anand, India

Bachelor of Arts

Government Institute of Technology Anand,India

Hardware Engineering Certificate, Government Institute

N K High School Petlad, India

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