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Active Directory Desktop Support

Waukegan, Illinois, United States
February 17, 2018

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Email ٠ Phone (847) ***-****

*** ******* ****** * ************, Illinois 60048

Skill Summary

Hyper-V- Virtual Servers and desktops Office 365 implementation Sonic Wall and WatchGuard firewall configuration Microsoft CRM Barracuda- Internet and Spam email filtering Backup Exec and Internet backup Datto- Business continuity and disaster recovery Windows XP, 7, 8, & 10 Symantec & McAfee enterprise antivirus Meraki Access points and routers Acronis and MS System Center- Windows imaging Citrix Sharefile Exchange- 2000- 2007 Velo Cloud- circuit aggregation Active Directory- group policy and user account management Network Printers- configuration; server installation; troubleshooting EXPERIENCE

May 2005-Present Accelerated Technology Solutions Libertyville, IL Senior Consultant/Consultant Service Manager

Provide managed service network support for Windows 2008 and 2012 server-based networks

Provided account management and wrote proposals for recommended services

Managed local and remote IT staff

Staffed, set up, and managed Help Desk for 700 person plastic manufacturing company

Set up Microsoft and Sonic Wall VPN

Implemented Datto backup and disaster recovery solution at sites throughout the United States to protect ERP at a multi-site plastic manufacturing organization.

Utilized Kaseya, Service Desk, and Magic ticket systems for help desk ticket tracking

Automated Bitlocker encryption as part of a Windows 10 standard image

Managed ShoreTel phones (client side) and installed and configured ShoreTel Unified messaging

Migrated Ocean Tomo’s 200 user network from Exchange 2003 to Exchange 2007.

Provided on-going desktop support for Merichem Company’s Schaumburg division- support Windows 7, Office 2013 and 2016, Office 365, and third party applications, as well as desktop imaging.

Team lead for two state domain migration (Illinois and Michigan) after International Power purchased Tenaska Power.

Migrated Doubek Medical Supply and Pharmacy to Windows 7 with Windows Server 2008 from Windows XP and Server 2000

Provided on-going network and desktop support to Doubek Medical while maintaining HIPAA compliance.

Created virtual Windows 2007 desktops for Brenart Eye Clinic with Server 2008 and Hyper-V

Performed on-site, level 2 and 3 desktop support for Blackhawk State Bank’s 300 users and provided server support.

Performed on-site and remote support for Prairie Bank and Trust’s 5 branches with 180 users. Acted as a single point of contact for all of the bank’s IT needs; maintained SOX and Patriot Act compliance for information technology at the bank.

Provided Training to Accelerated Technology’s internal staff as well as to managed service clients


Email ٠ Phone (847) ***-**** 212 Harding Avenue ٠ Libertyville, Illinois 60048

April 2004-April 2005 Microtrain Technologies Chicago, IL Senior Consultant & Instructor

Tasked with starting a consulting division at Microtrain

Provided network consulting services to Microtrain’s external clients. Upgrade/migrate networks to Server 2003; implement Exchange 2003 and the Active Directory. Provide on-going support to Microtrain clients on-site and remotely. Acted as outsourced IT support for desktops and servers.

Delivered Microsoft certification (MCSE- Server 2003) training to Microtrain’s students. August 1999- March 2004 Incite Technology Corporation Chicago, IL Partner & Network Consultant

Provided on-going network support for Incite’s external clients on NT4, Windows 2000, and Server 03 Small Business networks.


Participated in developing the Windows 2000 curriculum based upon Microsoft Approved resources.

Provide interactive Microsoft Certified System Engineer training as well as developing and implementing hands-on laboratory projects for students. January 2000- May 2001 Leavitt Communications, Inc. Lincolnshire, IL Systems Administrator

Installation and configuration of Active Directory, Forest, and Domain. Configured Windows 2000 Remote Installation Service for Windows 2000 Professional client rollout.

Assisted in Platinum Epicor (ERP) implementation and administration for automation of point of sale, warehouse, credit, and accounting transactions for a telecommunications distributor.

Implemented Windows 2000 domain and migrated 60 NT4 clients to the domain.

Implemented tape backup strategy as well as enterprise antivirus solution.

Responsible for all IT equipment purchases and coordinated all vendor services.

Monitored ticket workload, resolution times, and maximized ticket resolution process.

Responsible for network performance optimization and network connectivity.

Designed and implemented a trusted NT-base domain.

Installed and configured HP Netservers as well as Compaq Prosignia and Proliant Servers. EDUCATION

Compunet Technologies, Inc. Chicago, IL

MCSE Training

Adler School of Professional Psychology Chicago, IL MA Counseling Psychology

Illinois State University Normal, IL

BS Psychology


Microsoft Certified Systems Administrator- Windows 2003 Microsoft Certified Professional- NT4 and Windows 2000

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