Kanessa Wafer

Frisco, TX ***** 214-***-**** ac4iiz@r.postjobfree.com

OBJECTIVE

Seeking growth and new opportunity

SKILLS & ABILITIES

Experience with wire framing tools such as Visio and Omnigraffle

Big Picture Thinking with the ability to zoom in for a detailed touch

Kind, Respectful, a Team Player

An Advocate for the Customer, focused on upholding the customer experience as the priority

Efficient Design

EXPERIENCE

July2016-Dec2017

Voice User Interface Designer, [24]7 Customer Inc.

Simplified the needs of a 40 billion dollar financial services industry into palpable iterations of flow and meaningful customer experiences

Collaborated with a team of developers, QA testers, product owners and business stakeholders to ensure a team win

Diagnosed complex code to debug and appropriate fixes

Deciphered pages of acceptance criteria to ultimately formulate one concise design solution

Adapted to changing requirements and new priorities

Maintained official flow and master script documentation

Quality over quantity on deliverables

Executed business logic onto a developer platform without compromising the customer experience

EDUCATION

Aug2012-Pending

M.A. Linguistics, Denton, TX, University of North Texas