Customer Service Medical
Resume:
Sherell HoSang
Hampton, VA ***69
*******.******@*****.***
Areas of Specialty
Proficient in Microsoft Word, Excel, PowerPoint, Outlook
Excellent follow-up skills
Works well under pressure
Good with numbers and calculations
Problem solver
Excellent written and verbal communication skills
Maintain confidentiality
Excellent typing and documentation skills
Great customer service
CPR Certified AED
Education
Associates Degree Occupational Science Medical Assisting Centura College Newport News, VA
Graduated 2013
Experience
Riverside Medical Group Newport News, VA 1/2017-Present
Administrative Office Assistant & Abstractor/Medical Records
Consistently met or exceeded productivity and accuracy standards established by the customer and or/Company.
Type confidential documents.
Assist HR department and operations team as needed.
Assist in the planning and preparation of meetings and conferences (i.e. quarterly physician meetings, AMGA).
Provide office services in order to ensure efficiency and effectiveness.
Prepare monthly Physician Vacation letter and distribute to appropriate staff.
Maintains security and confidentiality of medical records and Protected Health Information.
Review medical records and other source documented and collected clinical data according to specifications and guidelines provided by the customer.
Accurately entered data into abstraction software using applications such as iCare, Centricity, and NexGen
Department of Defense Fort Eustis, VA 4/2015- 9/2016
Medical Support Administrator
Assisted with oversight and reinforce standards and expectations for safe work practices per policies and procedures.
Resolved complaints of a local administrative nature and referred other complaints to appropriate authorities.
Entered, manipulated, and or retrieved information and data from various automated systems such as Composite Health Care System (CHCS), the Ambulatory Data System (ADS), the Armed Forces Health Longitudinal Technology Application (AHLTA), and the Defense Manpower Human Resource System information (DMHRSi).
Versability Resources Newport News, VA 4/2007- 4/2015
Direct Support Professional
Executed and provided direct service care for individuals with mental and physical disabilities.
Provided transportation for clients in the community, that included scheduled appointments.
Efficient record keeping.
Answered telephone/retrieved and sent faxes.
Keep detailed medical documentations.
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