Engineer Support

HUMAYUN RASHID

Calgary, AB 587-***-**** Email: **********@*****.***

PERSONAL PROFILE

* *****’ experience in Telecommunication/IT operations and vendor technical management.

HIGHLIGHTS

–Proven track record in designing optimally effective solutions with strong fault tolerance. Oversaw project implementation to support major asset migration in live networks.

–Strong organizational skills with a proven attention to detail.

–Legally entitled to work anywhere in Canada.

–Excellent communication skills in English (Oral and Written)

–Friendly and professional, builds great rapport with team members and clients alike.

–Detail-oriented troubleshooter who takes pride in coming up with optimally effective solutions that account for all aspects and ramifications.

TECHNICAL SKILLS

–IT Platforms: MS Windows Server 2008, Server Management - Administration, Server, VMware, Active Directory, MS Office 365, Solaris, Red Hat (Linux), Windows 7/10, MacOS, Skype for Business, SAP, Python, Anti-virus Software.

–Networks: TCPIP/UDP, DHCP/DNS, Network Switches [Extreme/Dell/Cisco], VLAN, RJ45/Coax, Cisco 7600, Redback SE400, Wireshark, Pulse Secure (VPN).

EXPERIENCE

Customer Network Support Engineer, Ericsson Dates: 2016-01 To 2017-12

CNS Engineering is part of Ericsson Local Support organization and is a key client interface delivering SLA support services according to established processes.

–E2E Responsible for client issue resolution in technology domain including Emergency Change Service Request (CSR) of 4 Hrs.

–Assisted Global Engineering in forensic analysis of remote issues and provided root cause analysis of CSR post customer acceptance.

–Assisted Emergency response team during Traffic / Node restoration. Prepare and distributed preliminary Incident Reports / Root Cause Analysis (RCA) to CNS Lead / SDM.

–Participate in First Node Implementation (FNI) / Upgrade operations and performed maintenance of customer nodes.

–Developed and refined daily operational process and methods (Tools development, etc.).

–Participated in NRO/SI projects and ensures smooth handover to CNS by Support Handover document checklist validation.

–Conducted Weekly client meetings to discuss CSR’s, assist in O&M, and understand their priorities and problems. Executed Preventive Maintenance and Health Check of the Network.

Specialist, Robi Axiata Ltd. Dates: 2011-12 To 2016-01

The second largest mobile operator in Bangladesh with approximately 32.2 million active subscribers. Preventive/Corrective measures to ensure service & resource availability. Collaborated with vendor engineers to resolve network problems

–Automated TRX reset scripts in Ericsson network which reduced operational cost and improved availability of Traffic Channel by 10%.

–Execute tasks related to Disaster recovery, incident management and software/system upgrades.

–Followed up CSRs, maintained internal SLAs related to fault, quality and customer complaints.

–Collaborated liaison with Level-1 support and peer system support (IP, Core, TX) and analyzed statistical data from nodes to Improve network quality and integrity in terms of KPI & alarms.

–Preserved and updated documentation, scripts, automation tools and database operational processes/procedures.

Engineer, Bangla Trac Communication Dates: 2010-01 To 2011-11

BanglaTrac Communications is one of the leading IGW (International Gateway) licensed company in Bangladesh with a global network.

–Performed maintenance of Soft Switch (SS) Core Network including node backups.

–Created and maintained SIP & H.323 signaling routes, links, traffic route expansion for potential carriers as per Commercial requirements for Dialogic and Ericsson switches. Fine tuning SIP & H.323 route configuration to synchronize with carriers (e.g. configure packetization time in media profile, CLI fixation etc.).

–Capture and analyze signaling and RTP traces to investigate call connectivity and voice degradation issues using Wireshark.

–Maintained Cisco 7606 series and Redback SE400 routers for the addition of new IP routes.

PROFESSIONAL DEVELOPMENT

–Red Hat Certified System Administrator – RHCSA – 25TH Nov, 2017

–Network Level Competence Workshop for Customer Support (Ericsson) Using Wireshark – 11th Sep, 2017

–Training of Junos OS for Operation and Maintenance of Juniper MX480 Router

–CCNA – 10th Jan, 2015

–Registered for CompTIA A+ Certification Exam on 3rd March, 2018

EDUCATION

B.SC, ELECTRICAL AND ELECTRONICS ENGINEERING /Ahsanullah University of Science and Technology

REFERENCES AVAILABLE UPON REQUEST

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