Wilhemenia L. King

Email: ac4if9@r.postjobfree.com

Phone: [973]-816-0834

Motivated, well-organized team leader with human resource and customer service experience. Able to work well in a fast-paced environment.

Education

Associate in Applied Science - Business Administration-Management, Berkeley College, Dover, NJ

Anticipated graduation – Apr 2018

Relevant Coursework: CRM, Accounts Payable

Professional Experience

Front Desk Supervisor

Madison Hotel, Morristown, NJ April 2017- Present

Maintaining and creating a welcoming atmosphere for guests and employees while answering or referring inquiries

Flexible & adaptive strategist that copes well in unexpected situations

Responsible for managing accounts payable and receivables

Maintain guest and employee profiles

Front Desk Lead

Hyatt House, Morristown, NJ, April 2016 – April 2017

Checked guests in and out in a friendly and professional manner

Built rapport with guests and employees through professionally and effectively handing complaints and conflict

Responsible for accounts payable and receivables

Maintained employee profiles

Team Lead Ambassador

Courtyard, Parsippany, NJ, Nov. 2013- April 2016

Provided excellent customer service to all guests while handling guest check-in and checkout

Maintained overall cleanliness of lobby

Responsible for all accounts payables and receivables

Night Manager

Home2Suites, Rahway, NJ, Jan. 2011-Nov. 2013

Created and maintained a welcoming atmosphere for guests and employees during shift

Professionally resolved unexpected situations

Maintained employee’s profiles

Responsible for accounts payable and receivables

Accommodate guests in a positive and professional manner

Specialties

CRM training

Accounts payable and receivables processes & management

Records organization & management

4+ years customer service experience

Experience in all areas of hotel services

Team building & staff supervision

Managing workload and high customer volume

Problem solving and fast learning abilities

Reliability

Contact this candidate