Xavier Couvson

ac4i6u@r.postjobfree.com

916-***-****

*** ****** **** ** ***

Sacramento ca 95834

Resume

Experience providing phone technical support to resolve hardware and software issues. Experience troubleshooting remotely using teamviewer and RDS software. Experience troubleshooting networks using wireshark, Nessus, nmap, and other network security tools. 15 years of customer service in retail. One year of Management experience, and sales . 7 years of web design and development experience. Knowledge of TCP/IP, IT infrastructure, network security, information security, and PC troubleshooting. Bachelor's degree in Information Systems Security.

Education

ITT technical institute

Bachelor of science - Information Systems Security 2010-2014

Fort Hays State University

Master of Professional Studies - Web development

2015 - present

Experience

Home Depot

May 2017- present

Flooring Hardliner

Cost plus world market

2014-2015

Sales associate

Walmart

2012-2013

Customer service manager

Self employed

Freelance web designer

2010-2017

Skills

● M.S office

● Excel

● Word

● PowerPoint

● Type 65-wpm

● Troubleshooting

● Pc building

● Data Entry

● Web design

● UX design

● Web development

● Computer security

● HTML

● CSS

● Jquery

● Wordpress

● Bootstrap

● Dream weaver

● Kali Linux

● Nessus

● TeamViewer

● Wireshark

● Nmap

● TCP/IP

● FTP

● Virtualization

● Microsoft Windows

● OS X

● Customer service

● Management

License & Certifications

● Reach Truck

● Order Picker

● Ballymore Electric Ladder

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