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Customer Service Sales

Glendale, Arizona, United States
February 19, 2018

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Customer Service Oriented – Excellent Verbal and Written Communication Skills – Ability to Work in a Fast Paced Environment and Meet Deadlines – Proficient in Microsoft Word, Excel, and PowerPoint


Senior Financial Support Service Coordinator BGRS October 2015 - Present

Coordinated with various departments to resolve a wide variety of inquiries, including payment confirmations, fee triggers, billing adjustments, and client requirements.

Managed internal account code reporting to validate expenses incurred and ensure timeliness.

Oversaw and ensured appropriate accounting and disbursement of employee relocation expenses per client policy.

Resolved escalated tickets in relation to supplier payments and/or transferee reimbursement issues.

Analyzed and resolved issues pertaining to payment recalls, voids, stop payments, and/or payment rejections.

Senior Accountant BGRS March 2015 – October 2016

Ensured appropriate accounting and disbursement of employee relocation expenses per client policy.

Analyzed and resolved expense report and direct bill “on hold” issues.

Conducted regular audits to maintain data integrity of expense reports, direct bills, and account code taxability.

Maintained client requirements and disbursement instruction matrix.

Sales Support/Area Manager Assistant Specialist First American Home Buyers Protection April 2012 – March 2015

Managed relationship between Brokers, Sales Field, and Homeowners as related to claim activity.

Made decisions on behalf of the Sales Field by balancing Broker/Sales Field Relationship and the needs of the company and homeowner as related to claim activity.

Oversaw support requests emanating from assigned territory in accordance with company and departmental procedures.

Obtained cost on work performed outside of First American for sales representatives, sales managers, and divisional managers.

Communicated with various departments to coordinate completion efforts.

Analyzed reports from contractors to make decisions with a predetermined authorization limit.

Facilitated the purchase of equipment on behalf of sales representatives, sales managers, divisional managers and customers to expedite job completion.


Paradise Valley Community College

Working towards an associate’s degree while employed full time.

Arizona Agribusiness & Equine Center High School

Customer Service Focus Training Class


Customer Service professional with experience in accounting, expense reporting, auditing, and billing. Ten years’ experience providing quality customer service and interacting with clients and peers to ensure high levels of satisfaction.


Collaborated with director and suppliers to implement new invoice process system, expediting processing time.

Worked in conjunction with senior management to implement new operating system rollout.

Created monthly reports documenting client processing turnaround times, providing accurate data to senior management and clients.


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