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Microsoft Office Customer Service

Allentown, Pennsylvania, United States
February 19, 2018

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David Mackiewicz

**** ***** *****

Allentown, PA 18106


Entry-level computer forensics and digital security professional with experience in a broad range of computer and communication skills. Proficient in use of the Microsoft Office Suite, C++, Java, Python, Visual Basic, Kali Linux, Linux, the internet, and a variety of research tools.


Associate in Science: Computer Forensics and Digital Security December 2016

Lehigh Carbon Community College, Schnecksville, PA

GPA 3.01

Dean's List Fall 2015


Microsoft Office Specialist Certification

Security+ SY0-401 Certification

Beginning Crystal Reports for Dispatch, Billing and ePCR training Certification

Programming Languages: VB.NET, C++, Java, Python, SQL

Experienced user of BackTrack, Kali Linux, Linux, Windows


Tier 2 Technical Engineer November 2017 - Present

Aspen Grove Solutions, MD

Provide courteous, efficient, and professional customer service and technical support to prospects and resellers via email, phone, and chat.

Understand customer use cases and develop feature requests.

Reproduce and troubleshoot customer issues and provide direct assistance and issue resolution.

Escalate issues to higher support tiers as necessary.

Work with engineering and product management on resolving difficult technical issues.

Work with Web Applications composed of Microsoft Technologies

Demonstrate a strong enthusiasm for problem solving and client interaction and excellent time management skills.

Provide customer support to any customer that wishes to speak with the technical team

Resolve customer support tickets that are submitted through Zendesk

Review JIRA tickets for development solutions to customer problems

Primarily solve customer problems by creating scripts and queries in MySQL

Data Import Specialist March 2017 – November 2017

Ambulance Reimbursement Systems, PA

Import client information daily

Develop and maintain software used by the company

Learning how to use Crystal Reports and work with SQL

Understand and abide by the HIPAA Regulations

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