Muru Chandrasegaram
B Sc (Eng), APDS, APSS, ACE, CCNP, MCSA and OCP
Phone - +1-647-***-****, Email – ac4i2z@r.postjobfree.com
Address- 861 Bennett Blvd, Milton, ON, L9T 6X9
CARRIER SUMMARY
Over the past twenty years, I have developed exceptional skills in technical consulting & architecting, consultative selling, project management, design and deployment of complex solution.
Solution/ Technical Architect and Consulting:
-Pre & post sales consulting, design and implementation of large complex solutions such as Government Private Cloud, SPH Unified Communication (UC) & Contact Centre (CC), SingTel CCaaS, PacNet Data Centre (DC) relocation, SCB 802.1x security enablement and GE network upgrade projects.
-Technical consulting practice areas include Cloud, Virtualization, Data Centre, UC & C, CC, Networking, WLAN, Security and Enterprise Applications
-Responsible for designing complex ICT solutions and communicate those design and solutions in verbal & written form to customers, partners, suppliers, and technical delivery resources.
-Conduct Proof of Concept tests for proposed technical solution
-Assist Sales team on technical clarifications on RFP and Tenders
-Oversees the overall architecture integrity and maintains the architectural vision of the offering
-Conducting requirement gathering workshops
Technical Leader / Project Management:
-Managing project delivery as per SOW
-Responsible for preparing SOW, project plan and activity plan
-Identifying issues and prepare mitigation strategies to settle the issues
-Leading Engineers /Consultants for overall technology deployment and installation.
-Managing vendors to ensure that the technical design is implemented as required
-Identify risk, impact analysis and develop mitigation strategy
-Prepare Migration Strategy & plan and Redundancy / Failover Plan
-Develop DR and Business Continuity Plan
Operations Management:
-Responsible for data & voice infrastructure operations of large financial Institution such Citi Group and AMEX
-Managed technical and cross-functional operational teams such as service provider and equipment vendors to resolve major telephony issues
-Managed escalation of all service and installation issues for resolution by engaging different level of management people within diverse time zones, while ensuring the quality of the deliverable is on time
Post-Sales Engineering:
-Provided exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex issues
Technical Domain:
-Cloud, Virtualization, Data Centre, Unified Communications, Contact Centre, Networking, WLAN, Security, MDM, Enterprise OS & Application and Database
Current and Past Employers:
-NCS, StarHub, Avaya, AT&T, Siemens Canada and Seagate
Major Vendors: /.
-VMware, Avaya, Microsoft, CISCO, Aruba, HP, BlackBerry, AWS, Red Hat and Oracle
Verticals:
-Finance Service & Insurance, Telco, Heath Care, Hospitality and Utility
Projects:
-Government Private Cloud, SingTel VMware Based Private Cloud DC, VMWare based SPH CC DC, DBS UC & CC DC, PacNet DC relocation, Great Easter Life DC & Networking and Katong Hotel DC & Networking
TECHNICAL PROFICIENCIES AND KNOWLEDGE
Cloud, Data Centre and Virtualization: VMware VSphere, ESXi, vCentre, Vrealize Operations & logs Insight, Vrealize Automation and NSX, Nutanix, XEN Hypervisor, AWS EC2, S3, VPC, EBS, RDS, Load Balancer, SDN/NFV, Cisco ACI
Cloud Application: Office 365, Salesforce, Meraki WLAN, Cisco Spark and WebEx, UCaaS, and CCaaS
Security: Identity & Access Management (IAM), 802.1x, EAP- TLS, EAP-MD5, AAA, RADIUS server, AD, CA, PKI, LDAP, Security Hardening, Nessus Vulnerability Assessment, Captive Portal Authentication, Trent Micro End Point Security
Operating Systems: Red Hat Linux, CentOS and Windows 2012/2008/2000
Infrastructure Monitoring: SolarWinds NPM, SAM, VQNM, Gigamon Traffic Visibility, 3Com WLAN Manager, Wireshark, SNMP, ArcSight Log management
Applications: Active Directory, Win IIS 7.0, Novell NDS, Exchange, Clarify CRM and Siebel
Database and languages: Oracle 8i/8/7.3, SQL/PL-SQL, JavaScript, HTML5, CSS, Python and PASCAL
Networking: CISCO and HP Switches, VLAN, STP, HSRP, VRRP, IPTV, VLAN, VxLAN, T1/E1, ISDN BRI/PRI, PSTN, OSPF and IP Planning
VPN and Firewall: Fortigate, Check point and 3Com Firewall, IPSec VPN, GRE, MPLS VPN, SPI, Load Balancers, Web Proxies
Other technologies: TCP/IP, NAT, DHCP, SMTP, SFTP, SMS, IPv6, VLSM, QoS, Access-Lists, ICMP
WLAN: Aruba Clear Pass, Aruba, Ruckus, Trapeze WLAN controllers and AirMagnet Site Survey
Unified Communications & Contact Centre: Avaya CM, SM/ SMGR, AAM, AES, SBC, Cisco CUCM, Expressway, Tele-Presence Conference and IM & Presence, Skype for Business 2015 and Audio Code, Avaya EP - IVR, ICR, CTI, CMS, CBA, ACCCM, Dialer Integration, CTI integration, CBA, Verint and Nice Recording and QA, Call Accouting
MDM& Mobility: BYOD, Air Watch, Blackberry and Mobile Iron
PROFESSIONAL EXPERIENCE
Cloud Delivery Architect (July 2017 to date) – NCS Group, Singapore
Consulting, design and implementation of Private Cloud, Virtualization and SDDC solutions
Consulting areas include VMWare vSphere, vRealize Operation Manager, Solarwinds Monitoring and Gigamon Traffic visibility Solution
Providing technical leadership for Cloud Monitoring tool implementation
Involved in Security hardening, Vulnerability Assessment and Security compliance review of Cloud Infrastructure
Integrating various cloud management, support and security application; Microsoft AD, PKI, DNS, Axway SFTP and SMTP, Cyberark access management, Arc Sight Log management, Veritas Backup, Trent Micro End Protection, Nessus VA, SMS Gateway and ServiceNow ITSM tools
Involved in implementation network, system and security infrastructure for cloud platform; NSX, Cisco Switches and Routers, Firewalls, load balancers, Nutanix and EMC storage
Fronting customer in terms of technical design and major issues
Managing vendors and implementation team to ensure that the technical design implemented as required.
Preparing project plan, design/implementation documentation and operations manual
Planning and coordinating testing activities
Preparing SIT,UAT and SOP document
Technical Solution Architect (Oct 2015 to July 2017) – StarHub Enterprise Business Group, Singapore
Responsible for translating customer requirements to high/ low level technical design.
Complex solutions design at Pre-Sales stage with all the technical requirements and strategy
Assist Sales team on technical clarifications on RFP and Tenders
Owns the technical design, prepare design documents and sign-off all technical designs at project stage
Fronting customer in terms of technical design and major issues in Pre / Post sales stages
Managing vendors to ensure that the technical design implemented as required.
Conduct Proof of Concept tests for proposed technical solution
Assist and support Project Managers on technical design matters during project delivery
Technical Consulting area: Data Centre, Virtualization, Cloud Solution, UC &CC, Networking, WLAN, EMM and Security
Major Principal Vendors: VMware, Avaya, Cisco HPE, Microsoft, Black berry
Senior Consultant / Solution Architect (Mar 2011 to Oct 2015) – Avaya, Singapore
Technical consulting, design and implementation of large complex UC&C and CC solutions;
Technical leader to end-to-end project delivery
Avaya UCaaS Cloud consulting and implementation
Design and deploying Application in RedHat, CentOS and Xen Hypervisor Platform
Deploying application in VMWare based Virtualized Data Centre
Security consulting and implementation; 802.1x, EAP-TLS, CA and security hardening of Linux OS
Verifying SOW, analyzing resource and skill-set requirements
Working with virtual team, business partner and outsourced companies in emerging countries
Preparing project/activity plan, FSD, design/implementation documentation and operations manual
Conducting workshops to demonstrate products in Pre-Sales Stage
Recommending solutions based on the business requirements
Conducting requirement gathering sessions, and knowledge transfer session
Planning and coordinating load testing, fail over testing, SIT, UAT and ORT
Preparing SIT and UAT document
Auditing customer voice, network and DC infrastructure and providing recommendation.
Troubleshooting integration and post cutover technical Issues
Project / Operations Manager (Apr 2009 to Jan 2010) - AT&T Enterprise Solution, Raleigh NC USA
Advance troubleshooting and Fault management of Telephony, Networks and DC issues
Worked with engineers, operations teams and vendors to keep track of and monitor the maintenance activities
Managed technical and cross-functional operational teams such as service provider and equipment vendors to resolve major issues
Leading Engineers /Consultants for overall technology deployment and installation
Backbone Engineer III (Apr 2006 to Apr 2009) – Avaya Canada, Toronto, ON
Provided Tier-III level technical support to Major Financial Institutions, Service Providers, Business Partners, Avaya Engineers, Installation Technicians and Service Desk Representatives;
Advanced troubleshooting of Avaya CM running on Red Hat Linux
Resolving multi-site complex IPT call routing, voice quality, WAN/PSTN/IP connectivity issues
Preparing RCA Report for critical telephony outage;
Analyzing Linux logs and investigating capacity issues
Experience with MST trace, Ethereal, Wireshark and Sniffer Pro
Publishing “ knowledge base articles for technical issues
Network Engineer II - (Nov 2003 – Apr 2006) – Siemens Canada, Mississauga, ON
Provided technical support for Field Engineers and On-site technicians in implementing and designing 3Com WLAN and networking product
3Com / Trapeze wireless products such as WLAN controllers, B2B Bridges and AP issues
WLAN wireless security related issues; 802.1x, AAA, RADIUS Server and Dynamic VLAN
3Com Ethernet switching issues such as VLAN, QoS, and STP related issues.
3Com s Routers and WAN connectivity issues
IPSec VPN and Firewall related issues
Support Specialist and Owner (Feb 2002 – Nov 2003) – Ceycan Technologies, Toronto, ON
Installed, configured and managed CISCO / 3Com Switches & Routers
IT Specialist (June 2000 – Jan 2002) - TMC North America, Toronto, ON
Provided systems administration on Windows 2000 networks
Supporting Active Directory and LDAP issues
Corporate website design and administration using HTML, CSS and IIS
Network Engineer (Aug 1997- Jan 2000) - Seagate Technology Int'l, Singapore
Systems administration, maintenance and end user support of a NetWare 3.12 network
Storage Box and SCSI Drive Failure Analysis and QA Testing
Administrated of Oracle database running on Novell 3.12
Coordinated and implemented year 2000 project
MAJOR PROJECTS
Private Cloud for Government (Aug 2017 to date)
As an Architect, my responsibilities,
Consulting, Design and Implementation of VMware based Private Cloud
Implementation of vRO and SolarWinds Cloud monitoring Solution
Involved in Security hardening, VA and Security Compliance Review of Cloud Infrastructure
Preparing SIT and UAT document for Cloud Monitoring
Working with business partner engineer/ consultant to complete the implementation tasks
Fronting customer in terms of technical design and implementation issues
SingTel NGI CC Data Centre (April 2013 to Oct 2015)
As a Lead Consultant / Solution Architect, my responsibilities,
Conducted workshop and requirement gathering sessions
Prepared Functional Specification Document, design and other implementation documents as per SOW
Consulting, Design and implementation of VMWare based Data Centre
Provide Rack Design, Power and Environment requirement
Consulting, implementing and testing BCP
Integrating Multi-tenant NGI CC to the existing legacy CC infrastructure
Integrating AEP, ICR, Audio Code, CM, AAM and CBP with SM/SMGR SIP Architecture
Managing Business Partner Engineer/ Consultant to complete the implementation tasks
Planning and coordinating network readiness testing, load testing, fail over testing, SIT, UAT and ORT
Singapore Press Holding (SPH) Telephony and CC DC Solution (July 2016 to May 2017)
Solutions design at Pre-Sales stage with all the technical requirements and strategy
Technical clarifications on RFP and Tenders
Conduct requirement gathering workshops
Prepare overall Architecture design document and migration plan
Delivery of full VMWare based UC and CC Solution
OCBC Contact Centre (Nov 2011 to Oct 2012)
Prepared Design document, Operation Manual and other implementation documents
Avaya Application Installation on Xen Virtualized Platform
Security hardening of Red Hat Linux and other contact center application
Integrating AEP, IQ, ACCCM and other CTI Application
Standard Charted Bank 802.1x Security Enablement (Jan 2014 to Oct 2015)
Lead Consultant/ Architect for security enablement for voice infrastructure globally
Consulting and Implementation of 802.1x port based NAC for 85000 IP Telephony
Consulting to setup PKI Infrastructure POC for IP Telephony
Lead Consultant Voice Infrastructure Inventory Project
Managing Outsourced and partner resources remotely and onsite
Pacnet CC Data Center Relocation (Nov 2011 to Dec 2011)
Planned and implementation of data center relocation as Lead Consultant
Reconfigure CM, AES, Messaging and CC applications
Conduct Network Readiness Testing
Katong Indigo and Holiday Inn Express Hotel (Oct 2015 to June 2016)
Pre-and Post Sales Consulting and Design of Data Centre, Network, Voice, IPTV and WLAN infrastructure
Integrate Hotel Admin application and Guest Network
Great Eastern Life – Agency Network Project (Nov 2015 to July 2016)
Pre-and Post Sales Consulting and Design of Data Centre, Network Voice and WLAN infrastructure
Conducted customer requirements gathering session and prepared high/ low level design documents
Design and implementation Captive Portal Authentication using Aruba Clearpass controller and policy manager
Prepared complete IP plan, L2 / L3 network design, integrating six sites using IPSec VPN tunnel and Clearpass based captive portal authentication
EDUCATIONAL QUALIFICATION
Cisco Certified Network Professional (CCNP)
Cisco CCNA Voice
Convergence Technologies Professional (CTP)
Cisco CCNA Routing & Switching
Microsoft Certified System Administrator (MCSA)
Oracle Certified Database Administrator (OCP)
Avaya Professional Design Specialist (APDS)
Avaya Professional Sales Specialist (APSS)
Avaya Certified Engineer (ACE)
B.Sc (Eng) in Electrical Engineering - Dec 1996
PROFESSINAL DEVELOPMENT TRAINING
PMP - Project Management- Certification Preparation Program
Connecting with Confidence - Emotional Intelligent Workshop
Technical Writing – Seneca College, Toronto Canada
Professional Certificate – Effective Presentation Skills
Professional Certificate - Effective Business Writings
Chartered Financial Analyst (CFA) Program - Part 1
TECHNICAL TRAINING
VMWare vSphere 6.0 Fast Track Training
AWS Certified Solution Architect Training
Enabling and Managing Office 365 – Dec 2016
Session Manager &System Manager (SM/ SMGR) Boot Camp
Linux with Logs and Advance connectivity tools
Avaya WLAN Switch Controller Configuration and Deployment
3Com WLAN Switch Controller Configuration and Deployment
3Com Router Configuration and Deployment part 1 and part-2
Designing and Implementing 3Com / HP LAN Core Solutions
3Com / HP VPN Firewall, Email firewall and Embedded Firewall Technical Workshop
Solaris 2.x Systems Administration – 1 certification program (Sun UNIX)