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Sales Engineer

Toronto, Ontario, Canada
February 19, 2018

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Muru Chandrasegaram


Phone - +1-647-***-****, Email –

Address- 861 Bennett Blvd, Milton, ON, L9T 6X9


Over the past twenty years, I have developed exceptional skills in technical consulting & architecting, consultative selling, project management, design and deployment of complex solution.

Solution/ Technical Architect and Consulting:

-Pre & post sales consulting, design and implementation of large complex solutions such as Government Private Cloud, SPH Unified Communication (UC) & Contact Centre (CC), SingTel CCaaS, PacNet Data Centre (DC) relocation, SCB 802.1x security enablement and GE network upgrade projects.

-Technical consulting practice areas include Cloud, Virtualization, Data Centre, UC & C, CC, Networking, WLAN, Security and Enterprise Applications

-Responsible for designing complex ICT solutions and communicate those design and solutions in verbal & written form to customers, partners, suppliers, and technical delivery resources.

-Conduct Proof of Concept tests for proposed technical solution

-Assist Sales team on technical clarifications on RFP and Tenders

-Oversees the overall architecture integrity and maintains the architectural vision of the offering

-Conducting requirement gathering workshops

Technical Leader / Project Management:

-Managing project delivery as per SOW

-Responsible for preparing SOW, project plan and activity plan

-Identifying issues and prepare mitigation strategies to settle the issues

-Leading Engineers /Consultants for overall technology deployment and installation.

-Managing vendors to ensure that the technical design is implemented as required

-Identify risk, impact analysis and develop mitigation strategy

-Prepare Migration Strategy & plan and Redundancy / Failover Plan

-Develop DR and Business Continuity Plan

Operations Management:

-Responsible for data & voice infrastructure operations of large financial Institution such Citi Group and AMEX

-Managed technical and cross-functional operational teams such as service provider and equipment vendors to resolve major telephony issues

-Managed escalation of all service and installation issues for resolution by engaging different level of management people within diverse time zones, while ensuring the quality of the deliverable is on time

Post-Sales Engineering:

-Provided exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex issues

Technical Domain:

-Cloud, Virtualization, Data Centre, Unified Communications, Contact Centre, Networking, WLAN, Security, MDM, Enterprise OS & Application and Database

Current and Past Employers:

-NCS, StarHub, Avaya, AT&T, Siemens Canada and Seagate

Major Vendors: /.

-VMware, Avaya, Microsoft, CISCO, Aruba, HP, BlackBerry, AWS, Red Hat and Oracle


-Finance Service & Insurance, Telco, Heath Care, Hospitality and Utility


-Government Private Cloud, SingTel VMware Based Private Cloud DC, VMWare based SPH CC DC, DBS UC & CC DC, PacNet DC relocation, Great Easter Life DC & Networking and Katong Hotel DC & Networking


Cloud, Data Centre and Virtualization: VMware VSphere, ESXi, vCentre, Vrealize Operations & logs Insight, Vrealize Automation and NSX, Nutanix, XEN Hypervisor, AWS EC2, S3, VPC, EBS, RDS, Load Balancer, SDN/NFV, Cisco ACI

Cloud Application: Office 365, Salesforce, Meraki WLAN, Cisco Spark and WebEx, UCaaS, and CCaaS

Security: Identity & Access Management (IAM), 802.1x, EAP- TLS, EAP-MD5, AAA, RADIUS server, AD, CA, PKI, LDAP, Security Hardening, Nessus Vulnerability Assessment, Captive Portal Authentication, Trent Micro End Point Security

Operating Systems: Red Hat Linux, CentOS and Windows 2012/2008/2000

Infrastructure Monitoring: SolarWinds NPM, SAM, VQNM, Gigamon Traffic Visibility, 3Com WLAN Manager, Wireshark, SNMP, ArcSight Log management

Applications: Active Directory, Win IIS 7.0, Novell NDS, Exchange, Clarify CRM and Siebel

Database and languages: Oracle 8i/8/7.3, SQL/PL-SQL, JavaScript, HTML5, CSS, Python and PASCAL

Networking: CISCO and HP Switches, VLAN, STP, HSRP, VRRP, IPTV, VLAN, VxLAN, T1/E1, ISDN BRI/PRI, PSTN, OSPF and IP Planning

VPN and Firewall: Fortigate, Check point and 3Com Firewall, IPSec VPN, GRE, MPLS VPN, SPI, Load Balancers, Web Proxies

Other technologies: TCP/IP, NAT, DHCP, SMTP, SFTP, SMS, IPv6, VLSM, QoS, Access-Lists, ICMP

WLAN: Aruba Clear Pass, Aruba, Ruckus, Trapeze WLAN controllers and AirMagnet Site Survey

Unified Communications & Contact Centre: Avaya CM, SM/ SMGR, AAM, AES, SBC, Cisco CUCM, Expressway, Tele-Presence Conference and IM & Presence, Skype for Business 2015 and Audio Code, Avaya EP - IVR, ICR, CTI, CMS, CBA, ACCCM, Dialer Integration, CTI integration, CBA, Verint and Nice Recording and QA, Call Accouting

MDM& Mobility: BYOD, Air Watch, Blackberry and Mobile Iron


Cloud Delivery Architect (July 2017 to date) – NCS Group, Singapore

Consulting, design and implementation of Private Cloud, Virtualization and SDDC solutions

Consulting areas include VMWare vSphere, vRealize Operation Manager, Solarwinds Monitoring and Gigamon Traffic visibility Solution

Providing technical leadership for Cloud Monitoring tool implementation

Involved in Security hardening, Vulnerability Assessment and Security compliance review of Cloud Infrastructure

Integrating various cloud management, support and security application; Microsoft AD, PKI, DNS, Axway SFTP and SMTP, Cyberark access management, Arc Sight Log management, Veritas Backup, Trent Micro End Protection, Nessus VA, SMS Gateway and ServiceNow ITSM tools

Involved in implementation network, system and security infrastructure for cloud platform; NSX, Cisco Switches and Routers, Firewalls, load balancers, Nutanix and EMC storage

Fronting customer in terms of technical design and major issues

Managing vendors and implementation team to ensure that the technical design implemented as required.

Preparing project plan, design/implementation documentation and operations manual

Planning and coordinating testing activities

Preparing SIT,UAT and SOP document

Technical Solution Architect (Oct 2015 to July 2017) – StarHub Enterprise Business Group, Singapore

Responsible for translating customer requirements to high/ low level technical design.

Complex solutions design at Pre-Sales stage with all the technical requirements and strategy

Assist Sales team on technical clarifications on RFP and Tenders

Owns the technical design, prepare design documents and sign-off all technical designs at project stage

Fronting customer in terms of technical design and major issues in Pre / Post sales stages

Managing vendors to ensure that the technical design implemented as required.

Conduct Proof of Concept tests for proposed technical solution

Assist and support Project Managers on technical design matters during project delivery

Technical Consulting area: Data Centre, Virtualization, Cloud Solution, UC &CC, Networking, WLAN, EMM and Security

Major Principal Vendors: VMware, Avaya, Cisco HPE, Microsoft, Black berry

Senior Consultant / Solution Architect (Mar 2011 to Oct 2015) – Avaya, Singapore

Technical consulting, design and implementation of large complex UC&C and CC solutions;

Technical leader to end-to-end project delivery

Avaya UCaaS Cloud consulting and implementation

Design and deploying Application in RedHat, CentOS and Xen Hypervisor Platform

Deploying application in VMWare based Virtualized Data Centre

Security consulting and implementation; 802.1x, EAP-TLS, CA and security hardening of Linux OS

Verifying SOW, analyzing resource and skill-set requirements

Working with virtual team, business partner and outsourced companies in emerging countries

Preparing project/activity plan, FSD, design/implementation documentation and operations manual

Conducting workshops to demonstrate products in Pre-Sales Stage

Recommending solutions based on the business requirements

Conducting requirement gathering sessions, and knowledge transfer session

Planning and coordinating load testing, fail over testing, SIT, UAT and ORT

Preparing SIT and UAT document

Auditing customer voice, network and DC infrastructure and providing recommendation.

Troubleshooting integration and post cutover technical Issues

Project / Operations Manager (Apr 2009 to Jan 2010) - AT&T Enterprise Solution, Raleigh NC USA

Advance troubleshooting and Fault management of Telephony, Networks and DC issues

Worked with engineers, operations teams and vendors to keep track of and monitor the maintenance activities

Managed technical and cross-functional operational teams such as service provider and equipment vendors to resolve major issues

Leading Engineers /Consultants for overall technology deployment and installation

Backbone Engineer III (Apr 2006 to Apr 2009) – Avaya Canada, Toronto, ON

Provided Tier-III level technical support to Major Financial Institutions, Service Providers, Business Partners, Avaya Engineers, Installation Technicians and Service Desk Representatives;

Advanced troubleshooting of Avaya CM running on Red Hat Linux

Resolving multi-site complex IPT call routing, voice quality, WAN/PSTN/IP connectivity issues

Preparing RCA Report for critical telephony outage;

Analyzing Linux logs and investigating capacity issues

Experience with MST trace, Ethereal, Wireshark and Sniffer Pro

Publishing “ knowledge base articles for technical issues

Network Engineer II - (Nov 2003 – Apr 2006) – Siemens Canada, Mississauga, ON

Provided technical support for Field Engineers and On-site technicians in implementing and designing 3Com WLAN and networking product

3Com / Trapeze wireless products such as WLAN controllers, B2B Bridges and AP issues

WLAN wireless security related issues; 802.1x, AAA, RADIUS Server and Dynamic VLAN

3Com Ethernet switching issues such as VLAN, QoS, and STP related issues.

3Com s Routers and WAN connectivity issues

IPSec VPN and Firewall related issues

Support Specialist and Owner (Feb 2002 – Nov 2003) – Ceycan Technologies, Toronto, ON

Installed, configured and managed CISCO / 3Com Switches & Routers

IT Specialist (June 2000 – Jan 2002) - TMC North America, Toronto, ON

Provided systems administration on Windows 2000 networks

Supporting Active Directory and LDAP issues

Corporate website design and administration using HTML, CSS and IIS

Network Engineer (Aug 1997- Jan 2000) - Seagate Technology Int'l, Singapore

Systems administration, maintenance and end user support of a NetWare 3.12 network

Storage Box and SCSI Drive Failure Analysis and QA Testing

Administrated of Oracle database running on Novell 3.12

Coordinated and implemented year 2000 project


Private Cloud for Government (Aug 2017 to date)

As an Architect, my responsibilities,

Consulting, Design and Implementation of VMware based Private Cloud

Implementation of vRO and SolarWinds Cloud monitoring Solution

Involved in Security hardening, VA and Security Compliance Review of Cloud Infrastructure

Preparing SIT and UAT document for Cloud Monitoring

Working with business partner engineer/ consultant to complete the implementation tasks

Fronting customer in terms of technical design and implementation issues

SingTel NGI CC Data Centre (April 2013 to Oct 2015)

As a Lead Consultant / Solution Architect, my responsibilities,

Conducted workshop and requirement gathering sessions

Prepared Functional Specification Document, design and other implementation documents as per SOW

Consulting, Design and implementation of VMWare based Data Centre

Provide Rack Design, Power and Environment requirement

Consulting, implementing and testing BCP

Integrating Multi-tenant NGI CC to the existing legacy CC infrastructure

Integrating AEP, ICR, Audio Code, CM, AAM and CBP with SM/SMGR SIP Architecture

Managing Business Partner Engineer/ Consultant to complete the implementation tasks

Planning and coordinating network readiness testing, load testing, fail over testing, SIT, UAT and ORT

Singapore Press Holding (SPH) Telephony and CC DC Solution (July 2016 to May 2017)

Solutions design at Pre-Sales stage with all the technical requirements and strategy

Technical clarifications on RFP and Tenders

Conduct requirement gathering workshops

Prepare overall Architecture design document and migration plan

Delivery of full VMWare based UC and CC Solution

OCBC Contact Centre (Nov 2011 to Oct 2012)

Prepared Design document, Operation Manual and other implementation documents

Avaya Application Installation on Xen Virtualized Platform

Security hardening of Red Hat Linux and other contact center application

Integrating AEP, IQ, ACCCM and other CTI Application

Standard Charted Bank 802.1x Security Enablement (Jan 2014 to Oct 2015)

Lead Consultant/ Architect for security enablement for voice infrastructure globally

Consulting and Implementation of 802.1x port based NAC for 85000 IP Telephony

Consulting to setup PKI Infrastructure POC for IP Telephony

Lead Consultant Voice Infrastructure Inventory Project

Managing Outsourced and partner resources remotely and onsite

Pacnet CC Data Center Relocation (Nov 2011 to Dec 2011)

Planned and implementation of data center relocation as Lead Consultant

Reconfigure CM, AES, Messaging and CC applications

Conduct Network Readiness Testing

Katong Indigo and Holiday Inn Express Hotel (Oct 2015 to June 2016)

Pre-and Post Sales Consulting and Design of Data Centre, Network, Voice, IPTV and WLAN infrastructure

Integrate Hotel Admin application and Guest Network

Great Eastern Life – Agency Network Project (Nov 2015 to July 2016)

Pre-and Post Sales Consulting and Design of Data Centre, Network Voice and WLAN infrastructure

Conducted customer requirements gathering session and prepared high/ low level design documents

Design and implementation Captive Portal Authentication using Aruba Clearpass controller and policy manager

Prepared complete IP plan, L2 / L3 network design, integrating six sites using IPSec VPN tunnel and Clearpass based captive portal authentication


Cisco Certified Network Professional (CCNP)

Cisco CCNA Voice

Convergence Technologies Professional (CTP)

Cisco CCNA Routing & Switching

Microsoft Certified System Administrator (MCSA)

Oracle Certified Database Administrator (OCP)

Avaya Professional Design Specialist (APDS)

Avaya Professional Sales Specialist (APSS)

Avaya Certified Engineer (ACE)

B.Sc (Eng) in Electrical Engineering - Dec 1996


PMP - Project Management- Certification Preparation Program

Connecting with Confidence - Emotional Intelligent Workshop

Technical Writing – Seneca College, Toronto Canada

Professional Certificate – Effective Presentation Skills

Professional Certificate - Effective Business Writings

Chartered Financial Analyst (CFA) Program - Part 1


VMWare vSphere 6.0 Fast Track Training

AWS Certified Solution Architect Training

Enabling and Managing Office 365 – Dec 2016

Session Manager &System Manager (SM/ SMGR) Boot Camp

Linux with Logs and Advance connectivity tools

Avaya WLAN Switch Controller Configuration and Deployment

3Com WLAN Switch Controller Configuration and Deployment

3Com Router Configuration and Deployment part 1 and part-2

Designing and Implementing 3Com / HP LAN Core Solutions

3Com / HP VPN Firewall, Email firewall and Embedded Firewall Technical Workshop

Solaris 2.x Systems Administration – 1 certification program (Sun UNIX)

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