Robin Mark

Providence, Rhode Island

561-***-****

ac4hxy@r.postjobfree.com

Summary:

To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developed skills within the company.

Employment History:

Baker

YulyCakes

March 2012 to January 2017

Responsible for the restaurant’s entire line of breads and desserts

Inspected deliveries ensuring freshness and quality

Supervised staff of three and brought in extra help when needed

Designed and tested recipes to give the restaurant a unique menu

Daily inspections to ensure work area and tools were safe and clean

Customer Support Representative

Payment Alliance International April 2007 to November 2011

Handled customer inquiries via phone, email and fax

Solved billing complaints by exchanging, refunding or adjusting accounts

Advised customers of current products and services

Spoke with business owners about their credit card machines and assisted with any troubleshooting questions

Customer Care Representative

Florida Power & Light April 2005 to March 2007

Opened and closed accounts

Handled high bill calls and advised on how to lower bill

Secured payments and deposits over the phone

Answered a high volume number of calls answering questions they had about their services

Claims Examiner I and II

Health Care District of Palm Beach County February 2003 to March 2005

Processed medical claims such as HCFA 1500s and UB92s

Heavy Data Entry in alphanumeric

Handled confidential information

Office Assistant

Health Care District of Palm Beach County November 1999 to August 2002

Filed, opened and sorted mail

Performed inventory and ordered office supplies

Faxed and made copies when needed

Answered inbound calls from customers and patients, setting up appointments

Education:

Certificate of Completion in Medical Terminology

Palm Beach State College

GED

Adult Education Center

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